On behalf of PP@Hotel, the customer service department would like to thank you for your trust in choosing our hotel and we are very sorry to hear about your experience while using our hotel. The hotel apologizes for the shortcomings that occurred and would like to inform you that providing service with heart is an important thing that our hotel is always aware of. The management team of the relevant department has been informed of the incident, including your comments and suggestions, which are very useful for improving our services. We will also warn our staff to perform their duties in accordance with the hotel's service standards, especially in taking care of customers, using words, and having manners in communication. Finally, PP@Hotel apologizes again and thanks you for your good intentions in informing the hotel of the incident to allow us the opportunity to use the problems that occurred to improve our services. We sincerely hope that the hotel will be honored to serve you and your family on your next stay.
