I booked for 2 deluxe rooms the most expensive for 3 nights. But because my arrival was delayed by a day (I had informed the receptionist beforehand) it turned out that my room was given to someone else. Until it was time to check in the next day only 1 room was available. I was kind enough to give leeway because I happened to be looking for food, I said please make sure until 5 pm, the room is available. When I typed back, the room wasn't available either. When I confronted, suddenly the receptionist offered me a room that had just been vacant due to check out. The receptionist said it had been cleaned, but in fact the room provided had not been cleaned, the bathroom, toiletries and doormats were not available. Bad service, rooms are traded even though under reservation, rooms are cleaned arbitrarily, very bad and disappointing experience. I do not recommend staying here. There are still many other inns in Banda Aceh whose receptionists are polite, don't cheat and are equipped with better facilities (there is no lift here, less recommend for guests with heavy suitcases or carrying small children).