Overall Ratings & Reviews Wyndham Opi Hotel Palembang

Dear Mr. Azmi D, Warm greetings from Wyndham Opi Hotel Palembang! Thank you for choosing Wyndham Opi Hotel Palembang. We are very happy to hear that you enjoyed your stay at our hotel, especially regarding the friendly service, the food that met your expectations both in terms of taste and variety, thus adding to the more memorable stay experience. We always try our best to maintain “Count On Me Service” so that we can meet the expectations and satisfaction of our guests with our products and services. Thank you for your review, and we hope to have another opportunity to welcome you back to our hotel. Best Regards, Wyndham Opi Hotel Palembang

Dear Mr. Johnesco S., Warm greetings from Wyndham Opi Hotel Palembang! Thank you for choosing Wyndham Opi Hotel Palembang. Your feedback means a lot to us in our efforts to continuously improve the quality of our services and facilities. We apologize for the inconvenience you experienced during your stay. We need to inform you that the welcome snack provided upon arrival is a substitute for the welcome drink, as part of welcoming guests. However, your feedback regarding this matter will be used as evaluation material in the future to provide a better experience. Also related to parking facilities, currently the provision of free parking is indeed given for one vehicle per room. We also regret the other inconveniences you experienced, including the condition of the bed in the room. We will immediately follow up on these matters with the relevant team and convey them to Management for evaluation and improvement in the future. Once again, we thank you for your review. We hope to still be given the opportunity to welcome you back in the future with better service. Best regards, Wyndham Opi Hotel Palembang

Dear Mr. Mirza Y. I. S, Warm greetings from Wyndham Opi Hotel Palembang! Thank you for choosing Wyndham Opi Hotel Palembang. We are very happy to hear that you enjoyed your stay at our hotel, especially regarding the connecting door that provides direct access to the mall, and the service that met your expectations. We always try our best to maintain “Count On Me Service” so that we can meet the expectations and satisfaction of our guests with our products and services. Thank you for your review, and we hope to have another opportunity to welcome you back to our hotel. Best Regards, Wyndham Opi Hotel Palembang

Dear Mrs. Arini V. E. P, Warm greetings from Wyndham Opi Hotel Palembang! Thank you for choosing Wyndham Opi Hotel Palembang. We are very happy to hear that you enjoyed your stay at our hotel, especially regarding our friendly staff and the luxurious design of the hotel which added to the memorable experience of staying. We always try our best to maintain “Count On Me Service” so that we can meet the expectations and satisfaction of our guests with our products and services. Thank you for your review, and we hope to have another opportunity to welcome you back to our hotel. Best Regards, Wyndham Opi Hotel Palembang

Dear Mr. Erwin A, Warm greetings from Wyndham Opi Hotel Palembang! Thank you for choosing Wyndham Opi Hotel Palembang. We are very happy to hear that you enjoyed your stay at our hotel, especially regarding the complete facilities, the hotel is friendly for children and their extended families, and the friendly hotel staff with fast service, so that these things make the stay experience more memorable. We always try our best to maintain “Count On Me Service” so that we can meet the expectations and satisfaction of our guests with our products and services. Thank you for your review, and we hope to have another opportunity to welcome you back to our hotel. Best Regards, Wyndham Opi Hotel Palembang

Dear Sir/Madam, Warm greetings from Wyndham Opi Hotel Palembang! Thank you for choosing Wyndham Opi Hotel Palembang. We always try our best to maintain “Count On Me Service” so that we can meet the expectations and satisfaction of our guests with our products and services. We apologize for the inconvenience during your stay regarding the breakfast variations which are rather monotonous or have not met your expectations even though all aspects are very good from the staff to the facilities, of course this will be our concern and evaluation material in the future. Thank you for your review, and we hope to have another opportunity to welcome you back to our hotel. Best regards, Wyndham Opi Hotel Palembang

Dear Sir/Madam, Warm greetings from Wyndham Opi Hotel Palembang! Thank you for choosing Wyndham Opi Hotel Palembang. We are very happy to hear that you enjoyed your stay at our hotel especially regarding the friendly and pleasant service that met your expectations. We always try our best to maintain “Count On Me Service” so that we can meet the expectations and satisfaction of our guests with our products and services. Thank you for your review, and we hope to have another opportunity to welcome you back to our hotel. Best Regards, Wyndham Opi Hotel Palembang

Dear Mrs. Yofina R. S, Warm greetings from Wyndham Opi Hotel Palembang! Thank you for choosing Wyndham Opi Hotel Palembang and for being our loyal guest. We greatly appreciate your time to share your experience during your stay. We apologize for the inconvenience you experienced during your visit this time. Regarding the room type, based on the voucher we received, your reservation was for the Deluxe Queen Bed type, so the room provided was in accordance with the booking details. For breakfast, we understand the confusion that occurred. It is true that you added 2 children to the booking, but the voucher stated the Breakfast Included: 2 Persons facility. In addition, based on the statement stated on the booking voucher, it also stated that: "Additional fee may apply for children above 4 years old who stay in the same room with adult guests.". Therefore, a 5-year-old child has been charged an additional 50% breakfast fee from the adult price according to hotel regulations. We also regret the error regarding towels when swimming and deposit refunds. This is certainly not a reflection of our service standards. We will follow up on this and use it as an evaluation material so that it does not happen again in the future. Once again, thank you for your review and feedback. We look forward to welcoming you and your family back on your next visit with better service and a more enjoyable experience. Best Regards, Wyndham Opi Hotel Palembang

Dear Sir/Madam, Warm greetings from Wyndham Opi Hotel Palembang! Thank you for choosing Wyndham Opi Hotel Palembang. We are very pleased to hear that you are satisfied with our facilities and services overall. However, we apologize for the inconvenience experienced regarding the less than optimal cleanliness of the room floor. This input is very valuable and we have followed up with the housekeeping team for attention and evaluation in the future. We are committed to always improving the quality of service for the comfort of our guests. Hopefully we can welcome you back on your next visit with a more memorable experience. Best Regards, Wyndham Opi Hotel Palembang

Dear Sir/Madam, Warm greetings from Wyndham Opi Hotel Palembang! Thank you for choosing Wyndham Opi Hotel Palembang. We are very happy to hear that you enjoyed your stay at our hotel, especially regarding the comfortable room, strategic location of the hotel, directly connected to Opi Mall which makes your stay more enjoyable. We always try our best to maintain “Count On Me Service” so that we can meet the expectations and satisfaction of our guests with our products and services. Thank you for your review, and we hope to have another opportunity to welcome you back to our hotel. Best Regards, Wyndham Opi Hotel Palembang

Dear Mr. Haryanto A, Warmest Greetings from Wyndham Opi Hotel Palembang! Thanks for choosing Wyndham Opi Hotel Palembang I am very pleased to hear that you enjoyed your stay, especially that you found the room comfortable, our prices affordable, and that everything met your expectations. We always strive to maintain our "Count On Me Service" so that we can meet our guests' expectations and ensure their satisfaction with our products and services. Thanks for your review, we hope we will have the opportunity to welcome you again to our hotel. Kind Regards, Wyndham Opi Hotel Palembang

Dear Sir/Madam, Warm greetings from Wyndham Opi Hotel Palembang! Thank you for choosing Wyndham Opi Hotel Palembang. We are very happy to hear that you enjoyed your stay at our hotel, especially regarding the friendly and helpful staff, as well as the comfortable atmosphere that met your expectations and added to your stay experience more enjoyable. We always try our best to maintain “Count On Me Service” so that we can meet the expectations and satisfaction of our guests with our products and services. Thank you for your review, and we hope to have another opportunity to welcome you back to our hotel. Best Regards, Wyndham Opi Hotel Palembang

Dear Sir/Madam, Warm greetings from Wyndham Opi Hotel Palembang! Thank you for choosing Wyndham Opi Hotel Palembang. We are very happy to hear that you enjoyed your stay at our hotel, especially the comfortable atmosphere, as well as other things that met your expectations and added to your memorable stay experience. We always try our best to maintain “Count On Me Service” so that we can meet the expectations and satisfaction of our guests with our products and services. Thank you for your review, and we hope to have another opportunity to welcome you back to our hotel. Best Regards, Wyndham Opi Hotel Palembang

Dear Mr. Ichsanarias R, Warm greetings from Wyndham Opi Hotel Palembang! Thank you for choosing Wyndham Opi Hotel Palembang. We are very happy to hear that you enjoyed your second stay at our hotel, especially regarding the strategic location, which is directly connected to Opi Mall which adds to the enjoyable staycation experience, and easy access to culinary. We always try our best to maintain “Count On Me Service” so that we can meet the expectations and satisfaction of our guests with our products and services. Thank you for your review, and we hope to have another opportunity to welcome you back to our hotel. Best Regards, Wyndham Opi Hotel Palembang

Dear Mrs. Anisa, Warm greetings from Wyndham Opi Hotel Palembang! Thank you for choosing Wyndham Opi Hotel Palembang and for taking the time to provide a review. We are glad to hear that you felt comfortable with the spacious room and the cleanliness of the bathroom during your stay. However, we are very sorry to hear about the inconvenience experienced by your son/daughter. Regarding concerns about the possibility of insects or fleas in the bed, we apologize for the inconvenience. We pay close attention to the cleanliness and sanitation of the rooms, and have followed up on this report with a thorough inspection by the housekeeping team and taken preventive measures to ensure the cleanliness and safety of the rooms are maintained. Your input is very valuable for us to continue to improve the quality of service. We hope to be given the opportunity to welcome you and your family back with a more comfortable and enjoyable experience. Best regards, Wyndham Opi Hotel Palembang

Dear Sir/Madam, Warm greetings from Wyndham Opi Hotel Palembang! Thank you for choosing Wyndham Opi Hotel Palembang. We are very happy to hear that you enjoyed your stay at our hotel, especially regarding our friendly hotel staff and the fast check-in and check-out process which added to the more interesting stay experience. We always try our best to maintain “Count On Me Service” so that we can meet the expectations and satisfaction of our guests with our products and services. Thank you for your review, and we hope to have another opportunity to welcome you back to our hotel. Best Regards, Wyndham Opi Hotel Palembang

Dear Sir/Madam, Warm greetings from Wyndham Opi Hotel Palembang! Thank you for choosing Wyndham Opi Hotel Palembang and for your review. We are pleased to know that overall you are satisfied with our facilities and services to the point of rating it worthy of 4 stars. However, we apologize for the inconvenience caused by the AC temperature in the room. For your information, when the AC is first turned on, it does take time to reach the optimal temperature because the initial temperature is still adjusting to the room temperature (the AC is not on standby), and there are several setting modes such as Cool, Fan, or Dry or Fan speed that can be adjusted for maximum comfort. For your next stay, do not hesitate to contact our operator whenever you need assistance in operating the AC or other facilities, our team will be happy to assist. Thank you for your feedback. We look forward to welcoming you back to Wyndham Opi Hotel Palembang for a more comfortable and enjoyable experience. Best regards, Wyndham Opi Hotel Palembang

Dear Mrs. Dewi S. Warmest greetings from Wyndham Opi Hotel Palembang! Thank you for choosing Wyndham Opi Hotel Palembang. We are very happy to hear that you enjoyed your stay at our hotel, especially regarding the cleanliness, our friendly staff, and the room design that met your expectations. We always try our best to maintain “Count On Me Service” so that we can meet the expectations and satisfaction of our guests with our products and services. Thank you for your review, and we hope to have another opportunity to welcome you back to our hotel. Best Regards, Wyndham Opi Hotel Palembang

Dear Sir/Madam, Warm greetings from Wyndham Opi Hotel Palembang! Thank you for choosing Wyndham Opi Hotel Palembang. We always try our best to maintain “Count On Me Service” so that we can meet the expectations and satisfaction of our guests with our products and services. We apologize for the inconvenience you experienced during your stay, related to the room AC not being cold during check-in, interference with the television channel, leakage in the bathroom sink area, these things have been conveyed to the relevant Department for follow-up, related to the additional fee policy for children is also our concern so that our team can explain in more detail what the provisions are (Child Policy). We understand that these things affect the comfort of you and your family, and we are very sorry for the experience. We have tried to resolve the problem and will continue to evaluate and improve so that similar incidents do not happen again in the future. Thank you for your review, and we hope to have another opportunity to welcome you and your family back to our hotel. Best Regards, Wyndham Opi Hotel Palembang