Overall Ratings & Reviews The Alana Hotel & Conference Center, Sentul City by ASTON

Dear Valued Guest, Warm Greetings From The Alana Hotel & Conference Center Sentul City! Thank you for your excellent review. We are pleased to hear that our strategic location, responsive service, friendly staff, and maintained cleanliness have provided a pleasant stay experience for you. Feedback like this means a lot to us and is a motivation to continue providing the best service. We look forward to welcoming you back on your next visit. Warm regards, Rama Adiputra | Front Office Manager

Dear Valued Guest, Warm Greetings From The Alana Hotel & Conference Center Sentul City! Thank you for your review and appreciation. We are very pleased to know that the comfort, cleanliness, completeness of facilities, and service from our staff have met your expectations. This review is a motivation for us to continue to maintain and improve the quality of service. We look forward to welcoming you back in the future. Warm regards, Rama Adiputa | Front Office Manager

Dear Valued Guest, Warm Greetings From The Alana Hotel & Conference Center Sentul City! Thank you for your positive review! We are glad to hear that our hotel's location provides easy access for you. Hopefully this convenience will make your experience even more enjoyable. We look forward to your next visit to The Alana Sentul City!. Warm regards, Rama Adiputra | Front Office Manager

Dear Chapur, Warm Greetings From The Alana Hotel & Conference Center Sentul City! Thank you for your feedback. We apologize if our service has not met your expectations. Your feedback is very valuable for us to continue improving the quality of our services. We hope to provide a better experience on your next visit. Warm regards, Rama Adiputra | Front Office Manager

Dear Chapur, Warm Greetings From The Alana Hotel & Conference Center Sentul City! Thank you for your feedback. We apologize if our service has not met your expectations. Your feedback is very valuable for us to continue improving the quality of our services. We hope to provide a better experience on your next visit. Warm regards, Rama Adiputra | Front Office Manager

Dear Valued Guest, Warm Greetings From The Alana Hotel & Conference Center Sentul City! Thank you for your positive review!. We are very happy to know that you enjoyed the view from your room and the comfortable balcony to relax. The cleanliness of the swimming pool and the friendliness of the staff are indeed our priorities, and we are glad that it left a good impression on you. We hope to welcome you back to The Alana Sentul for an equally pleasant stay experience on the next occasion. Warm regards, Rama Adiputra | Front Office Manager

Dear Valued Guest, Warm Greetings From The Alana Hotel & Conference Center Sentul City! Thank you for taking the time to share your experience staying with us at The Alana Sentul. This positive review means a lot to us and is a motivation to continue providing the best service for every guest. We hope to welcome you back in the future and provide an equally memorable experience. Warm regards, Management

Dear Valued Guest, Warmest Greetings From The Alana Hotel & Conference Center Sentul City!! Thank you very much for your kind review! We’re delighted to hear that you had a great weekend escape with your family at The Alana Sentul. Creating memorable experiences for families is what we strive for, and we’re glad to know you enjoyed your stay. We look forward to welcoming you back soon! Warm regards, Rama Adiputra | Front Office Manager

Dear Mika R, Warm Greetings From The Alana Hotel & Conference Center Sentul City! Thank you for your review, it means a lot! We are glad to know that you feel comfortable with the parking facilities and the rooms we provide. We will continue to strive to maintain and improve the comfort for all guests. See you again on your next visit! Warm regards, Rama Adiputra | Front Office Manager

Dear Valued Guest, Warm Greetings From The Alana Hotel & Conference Center Sentul City! Thank you for your positive review! We are glad to know that you enjoyed our hotel's strategic location, close to toll road, cafes, IKEA, aeon mall, and Pasar Bersih Sentul. The view of the mountain and mosque from the room is indeed one of the attractions that many of our guests like, and we are glad that you felt it too. We hope to welcome you back soon for an equally pleasant stay experience! Warm regards, Rama Adiputra | Front Office Manager

Dear Valued Guest, Warm Greetings From The Alana Hotel & Conference Center Sentul City! Thank you for your positive review!. We are pleased to know that you enjoyed the ambiance and views at The Alana Sentul, as well as our strategic location close to various tourist destinations in Sentul. We hope your stay was pleasant and memorable. We look forward to welcoming you back for your next staycation with your family or loved ones. Warm regards, Rama Adiputra | Front Office Manager

Dear Valued Guest, Warm Greetings From The Alana Hotel & Conference Center Sentul City! Thank you for sharing your pleasant experience at The Alana Sentul!. We are very happy to hear that you enjoyed the beautiful mountain view as per your request. Thank you also for your appreciation of the cleanliness of the room and the friendliness of our service. Regarding the feedback on the variety of food at the breakfast buffet, we will immediately evaluate and coordinate with the team for future improvements. Hopefully your next visit will be even more satisfying. See you on your next visit!. Warm regards, Rama Adiputra | Front Office Manager

Dear Maria W, Warmest Greetings From The Alana Hotel & Conference Center Sentul City!! Thank you for sharing your feedback. We're glad to hear you appreciated the cleanliness of the room and our convenient location. However, we apologize for the inconvenience you experienced during breakfast, especially with the delay in food refills. We understand how important a smooth dining experience is, and we will work closely with our team to improve service during peak times. Your feedback are valuable to us, and we hope to welcome you back with an even better experience in the future. Warm regards, Rama Adiputra | Front Office Manager

Dear Ervina S, Warm Greetings From The Alana Hotel & Conference Center Sentul City! Thank you for your review and feedback. We apologize for the delay in the room transfer process that you experienced. This will be our concern to improve the speed and coordination of services in the future. We are also very happy to hear that you are satisfied with the service and friendliness of our staff. Thank you for your appreciation, and we will continue to strive to maintain and improve the quality of our services. See you on your next visit! Warm regards, Rama Adiputra | Front Office Manager

Dear Dewono S, Warm Greetings from The Alana Hotel & Conference Center Sentul City! Thank you for your positive review! We are very happy to know that you and your family felt comfortable during your stay, especially with the child-friendly atmosphere of the hotel, the service of our staff, and the variety of food choices both in the restaurant and room service. Feedback like this means a lot to us and is our motivation to continue providing the best experience for all guests. We look forward to your and your family's next visit! Warm regards, Rama Adiputra | Front Office Manager