7,8
Pleasant
From 110 reviews
Provided by travelers on
Cleanliness

7,9

Room Comfort

8,0

Meal

7,0

Location

7,8

Service and Facilites

7,5

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Traveler Reviews Wonderland 24H Apartment - Muong Thanh Vien Trieu

Number of reviews per page
20
40
Customer reviews
DUY H. L.
icon-origin-TRAVELOKA
5,3
/10
Reviewed 108 week(s) ago
Tôi đặt phòng view biển nhưng lại được sắp phòng view toà nhà bên cạnh
1 people find it helpful
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Xuân T. M.
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4,5
/10
Reviewed 166 week(s) ago
Not as expected. Crowded room. Not fully equipped. Next time will not come back.
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2 people find it helpful
Dao D. T.
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9,7
/10
Reviewed 169 week(s) ago
The room is clean, fully equipped for the family.
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4 people find it helpful
Ha Khanh L.
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6,3
/10
Reviewed 178 week(s) ago
Tv không có cab.Phòng không có nước.Cống thoát nước bốc mùi.K có wifi luôn.Chỉ được cái view biển
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Accommodation's Reply
09 Feb 2022
Dear Guest. Thank you very much for your support for my apartment. We are sorry that your experience has not satisfied you. However: - Since this is an apartment, mineral water will not be provided daily - Staff TV has been upgraded to support wifi connection to watch youtube or vtvgo for Ms - About wifi, it's always available, I don't understand why I can't connect but I can't see the support side for support; The apartment side is very sorry but the inconvenience makes her not satisfied. We hope that the next time you visit Nha Trang, you will still receive your support and serve you better
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Nguyen T. T. N.
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5,4
/10
Reviewed 220 week(s) ago
The blanket room will not be dirty or clean
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4 people find it helpful
Nguyen T. P. L.
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5,5
/10
Reviewed 234 week(s) ago
I must say this is in the top 3 worst I've ever been in travel. One star does not want to give. The only plus point is the location near the sea and near Hon Chong. But quite far from the center, so the dining area is quite inconvenient. Room 4 people stay 3 nights only have two tiny bottles of shower gel, two large towels. No shampoo, small soap for hand washing, toilet paper, tissue paper, small towel, dryer, tea or coffee package, mineral water. Do not provide slippers while the floor is sticky. The TV also could not watch because it was too dim. There was no reception desk, if I asked the front desk below the building, I told myself to contact the owner of the apartment, while the phone number could not be contacted, text the staff who checked in for me, I did not receive a response. recovery. I said check in 24/24, but because the flight was delayed for half an hour, I called and told me to hurry up. Going to check in did not provide any additional information. Even the wifi pass I have to look around to see where it is recorded. The most ridiculous was that the night before the check-out day I texted asking but did not answer. The next day at 9:00, I called to request to check out. What if I have an early flight? At that time, I was at Vinpearl saying that the check-out room was fine, but I sent my luggage back at 6pm to pick up, I was told that there was no service, because there was no reception desk and asked me to pay 300k to keep the luggage in the room. So let me ask why at the time of booking, it says "luggage storage"? Below is a picture of the services provided when I make a reservation, but there are only a few things, or assuming yes, I don't know who to ask, or don't provide more information about that service.
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7 people find it helpful
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Pham T. T. D.
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8,5
/10
Reviewed 245 week(s) ago
Clean room, friendly owner. I will come back here next time
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Dao Thi Huyen
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9,1
/10
Reviewed 252 week(s) ago
Clean room. Friendly employee.
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3 people find it helpful
Thi M. X. T.
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8,5
/10
Reviewed 258 week(s) ago
The staff was enthusiastic, the price was reasonable, the location was good, but the room smelled good and the floor was not very clean despite having the staff cleaned again,
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4 people find it helpful
Viet D. T.
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6,0
/10
Reviewed 259 week(s) ago
Room not as the picture advertised
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1 people find it helpful
B Bo
icon-Family
Family
icon-origin-TRAVELOKA
5,4
/10
Reviewed 269 week(s) ago
The actual apartment is far different from the posted image, it is not clean, the facilities are old, the apartment has a kitchen but there is no kitchen utensils, the microwave is broken, the old gravel is still torn, pla pla ....
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3 people find it helpful
Tran T. N. M.
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Family
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9,1
/10
Reviewed 279 week(s) ago
Spacious apartments comfortable you enthusiastic staff
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1 people find it helpful
Dang K. N.
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Family
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4,5
/10
Reviewed 283 week(s) ago
Staff do not clean the room every day, do not change bed sheets, do not change towels, surcharges for beds and towels unreasonably dirty. If going to the whole family is very inconvenient, will not return a second time (surcharges collected on rags and towels 520k)
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3 people find it helpful
Accommodation's Reply
09 Feb 2020
Hello Ngan, The hotel is very sorry because your family did not have a great experience at the hotel. The hotel please correct that your family has a group of over 30 people on Tet holiday and we know that the above comment does not come from your room but the family members of your family. His family has young children, the hotel noted him when checking in so diaper the baby to avoid peeing on the mattress. But his family still let the child vomit all over the sheets, peed on the mattress, and the towels were cheap. Distinguished guests, those dollars that the hotel can not be reused for new guests and must leave, the damage is huge. In addition, his family refused to clean the room when he moved in. Even a 5 * hotel in such cases is subject to an additional charge. Hope you respect and preserve the property of the ks so that later guests will also be able to use the best service. Looking forward to welcoming you and your family next time
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Diep S.
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Family
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9,7
/10
Reviewed 290 week(s) ago
I have only recently returned to Nha Trang, but it has been a long time since I did not stay at home, so I do not know where the service is good. Searching on the app stumbled upon this apartment so I ordered it for my family. Rooms are clean and comfortable. Especially, the two children guided me very enthusiastically and thoughtfully. Next time I will continue using the service here. Thank you!
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3 people find it helpful
Ta Cham
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6,0
/10
Reviewed 299 week(s) ago
No cleaning daily, secret room, staying 4 days 3 nights but only for the first 2 towels. The toilet is foul. Disappointed
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1 people find it helpful
Nguyen Khanh Ly
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8,5
/10
Reviewed 302 week(s) ago
Enthusiastic staff .. lovely .. clean rooms .. amenities .. ok
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1 people find it helpful
Nguyen T. T. T.
icon-origin-TRAVELOKA
9,1
/10
Reviewed 303 week(s) ago
The apartment in the view right is very nice and spacious room, quiet, too, ok price, close to the center, convenient transportation, will continue to support when coming to Nha Trang.
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Le Ngan T.
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9,7
/10
Reviewed 309 week(s) ago
My family had a happy time here
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Huynh V. T. A.
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Family
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8,5
/10
Reviewed 319 week(s) ago
The apartment is not new, okay. Sound insulation is quite numb. However full equipment. The biggest minus point is that the roommate makes an ungrateful speech and speaks ill of guests while I'm still standing there. Too bad
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7 people find it helpful
Trang T.
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Family
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6,1
/10
Reviewed 326 week(s) ago
In general, it is ok to compare the room with the price to clean the room, do not fill up the drinking water, nor replace the new towel (or apartment it so because I also stay in the apartment for the first time), my house is broken 1 regulating the bedroom, reporting the hot line I did not see anyone, the next day I had a technician who changed the light bulb and asked to check it, he just removed the sieve and rinsed it, also came to his hands. In general, if anyone is able to have an apartment without any errors, then ok, they will have problems
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2 people find it helpful
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