Dear valued guest, thank you for sharing your feedback. Kindly be informed that additional pillows and blankets are available upon request with an extra charge, in accordance with our hotel policy. We truly appreciate your understanding and hope to have the pleasure of welcoming you again in the future.

Dear Lim S. Y., thank you for your kind words. We’re delighted to hear that our team made you feel welcome. We look forward to hosting you again on your next visit.

Dear valued guest, thank you for choosing our hotel and for your kind review. We are pleased to know that our parking facilities and comfortable mattress contributed to a pleasant stay. We hope to have the pleasure of hosting you again in the future.

Dear valued guest, thank you so much for your perfect scores and for choosing to stay with us. We’re delighted to hear that you enjoyed the breakfast and stay with us. Your kind words truly mean a lot to our team. It was a pleasure hosting you and we hope to welcome you back for another wonderful stay in the future.

Dear valued guest, it’s great to know you had a comfortable stay with us. We can’t wait to host you again on your next visit to Sandakan.

Dear valued guest, thank you for your review and for staying with us. We are sorry to hear the food did not meet your expectations. Your feedback has been shared with our culinary team so we can further improve taste and variety for our guests. We hope to welcome you back for a better dining experience next time.

Dear valued guest, we truly appreciate your perfect rating. It’s great to know you had a good experience and that our team could respond quickly to the water issue. We look forward to hosting you again soon for another smooth and enjoyable stay.

Dear valued guest, thank you for sharing your feedback. We’re happy to hear that overall your stay was okay. We apologize for the limited breakfast options and the inconvenience caused by the unexpected water disruption, which also affected the pool. Your comments are valuable and will help us improve. We hope to have the chance to serve you better on your next visit.

Dear valued guest, thank you for your wonderful feedback. We are delighted to be your preferred choice in Sandakan and it’s always a pleasure to have you with us. We look forward to welcoming you back soon.

Dear valued guest, thank you for your continued support and kind feedback. We’re delighted to hear that you find our rooms spacious and cozy, and that you enjoy our breakfast despite the limited choices. Your comment motivates us to keep improving, and we look forward to welcoming you again soon!

Dear valued guest, thank you for taking the time to share your detailed feedback. We’re glad to hear that you found our building attractive, appreciated the cleanliness of our rooms and received friendly service from our reception team. We sincerely apologize if our facilities and information were not clearly communicated during your stay. Please allow us to clarify that our hotel does have a swimming pool located at Level 2, and room service is available. Details are provided on the in-room door tag along with contact information for our restaurant and spa. We understand your concerns regarding accessibility and local area information and we truly appreciate your suggestions. We are currently working on improving guest guidance materials, both in-room and at reception, to enhance the overall experience. Thank you again for your valuable comments. We hope to have the opportunity to welcome you back and provide a more enjoyable and informed stay in the future.

Dear valued guest, thank you for highlighting the nearby restaurants and the weekend Kim Fung night market. We're glad you enjoyed the local surroundings and hope they added to your stay with us. We look forward to welcoming you back again!

Dear valued guest, thank you for your wonderful review! We’re thrilled to know you had a great stay and found our team friendly and the location convenient. We look forward to having you stay with us again in the near future.

Dear valued guest, we always love hearing about guests with memorable experiences, a true measure of happiness. We are thrilled to hear that you had a wonderful time at Livingston Hotel! We want you to know that you are very important to us and are dedicated to providing you with the best service possible. Thank you for your recognition and the full score rating. It was our pleasure to have you at Livingston Hotel and we look forward to many more opportunities to welcome your return.

Dear valued guest, thank you for sharing your positive experience with us! It's lovely that our strategic location and complimentary on-site parking for in-house room guests have increased your convenience. Kim Fung is located 3 minutes driving distance/ 7 minutes walking distance from our hotel. you can discovered lots of local food there such as BBQ chicken wings, konlo noodles etc. Thank you for choosing us. We look forward to welcoming you back for many more exceptional stays and dining.

Dear Adrian, it is very sad to hear of your disappointment with our service. We regret that we did not deliver an experience deserving of a better rating and would like to extend our sincere apologies for failing to meet your expectations. Your feedback is extremely important to our continued efforts to reflect and improve ourselves to provide an experience defined by our valued guests. We will share your feedback with the team for improvements and look forward to providing you with an elevated experience on your next visit.