(+) The hotel facilities are okay, the cleanliness is good, the breakfast is delicious, and the view is beautiful.
The male receptionist at check-in was very friendly, polite, and helpful.
(-) I had an unpleasant experience when checking out with the female receptionist. I was very disappointed because:
- She was very unfriendly and rude.
- She interrupted me when I was talking.
- She seemed accusatory, even when I explained that all the snacks in the minibar were still stocked. I had to walk back to the villa from reception just to make sure I was right.
- She wasn't thorough.
My staycation should have left a good impression, but I returned home upset.
Hopefully, with this review, Cahaya Villa Garut Hotel can pay attention to all its staff.
Thank you.