Dear Mrs. Nia Novitasari, We sincerely apologize for any inconvenience you experienced during your stay. We are re-evaluating this matter to ensure it does not happen again. We have reprimanded the relevant staff and they are being sanctioned in accordance with applicable regulations. Our goal is to improve our service and ensure the satisfaction of every guest. Once again, we, the management of The Nyaman Hotel, apologize for this incident. 🙏🏻. Best Regards, Management of The Nyaman Hotel Solo