8,4
Very Good
From 1.324 reviews
Provided by travelers on
Cleanliness
8,4
Room Comfort
8,4
Meal
7,8
Location
8,6
Service and Facilites
8,4
People often mention about Grand Mandarin Inn
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Distance to City Center (27)
Accessibility (24)
Room Space (23)
Bedroom (22)
Staff Friendliness (19)
Bathroom (19)
Hotel Area (17)
Wifi (15)
Ambiance (13)
Surroundings (12)
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Traveler Reviews Grand Mandarin Inn
Number of reviews per page
20
40
Customer reviews
H***y
8,5
/10
Reviewed 2 week(s) ago
The location is good, but it's a shame the sheets and towels are already discolored... maybe they should be replaced...
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Accommodation's Reply
19 Aug 2025
Warm greetings from Grand Mandarin Singkawang. Thank you for your stay and review of our hotel. We are very pleased that our facilities and services have satisfied you. Thank you also for your suggestions and input. We will consider your suggestions for the comfort of our guests. We look forward to welcoming you back to Grand Mandarin Singkawang. Warm regards,
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h***h
9,1
/10
Reviewed 3 week(s) ago
The hotel's location is very strategic, close to the urban area and easy to find culinary delights.
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1 people find it helpful
Accommodation's Reply
13 Aug 2025
Thank you for such a great review for us during your stay in Grand Mandarin Singkawang.
We truly pleased to receive your compliments.
F***a
Transit
8,4
/10
Reviewed 4 week(s) ago
There were black ants in my room, so if I dropped food, I had to pick it up immediately. The bed and toilet were okay. The service was friendly, and the location was strategic.
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Accommodation's Reply
05 Aug 2025
Warm greetings, Thank you for your review and feedback. We strive to improve our facilities, products, and services. We hope you will enjoy all our facilities and services when you return to our hotel. Best regards, Management.
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OA
Oke A. L.
Business
8,2
/10
Reviewed 8 week(s) ago
Nice and clean... Price can be lowered for those staying longer
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Accommodation's Reply
25 Jul 2025
Thank you for staying with us and for your review of our hotel. We are delighted that you were satisfied with our facilities and services. We look forward to welcoming you back to Grand Mandarin Singkawang. Warm regards,
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Y***y
Leisure
8,6
/10
Reviewed 8 week(s) ago
the fridge is broken, the view is ok, the location is strategic
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Accommodation's Reply
08 Jul 2025
Thank you so much for giving us your feedback.
We really appreciate your comment to improve our service and staff.
We ensure in your next visit, this will not happen again.
Best Regards,
Pengelola
K***a
Leisure
7,6
/10
Reviewed 12 week(s) ago
I asked for an extra bed in this hotel. It turned out that only a mattress, dirty sheets and blankets were provided. Guests must ask for their rooms to be cleaned (before 2 pm) otherwise our rooms will not be cleaned.
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1 people find it helpful
Accommodation's Reply
11 Jun 2025
Warm greetings from Grand Mandarin Singkawang. Thank you for staying and reviewing our hotel. For extrabeds, all are standard with thick foam material, different from the mattress used, regarding room service according to our SOP, last service is at 15.00 WIB. We apologize for the inconvenience of staying at our place. We look forward to welcoming you back to Grand Mandarin Singkawang. Warm Regards, Management
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P***A
Leisure
8,2
/10
Reviewed 12 week(s) ago
Everything ok. 2D1N.
Only there is no family room that can fit 7/8 people.
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Accommodation's Reply
09 Jun 2025
Thank you for such a great review for us during your stay in Grand Mandarin Singkawang.
We truly pleased to receive your compliments.
Hopefully, your pleasant experience with us will bring you back to our hotel.
See you again soon
Warm regards,
Salam hangat dari Grand Mandarin Singkawang.
P***A
8,2
/10
Reviewed 12 week(s) ago
Everything ok. 2D1N.
Only there is no family room that can fit 7/8 people.
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Accommodation's Reply
09 Jun 2025
Thank you for such a great review for us during your stay in Grand Mandarin Singkawang.
We truly pleased to receive your compliments.
Hopefully, your pleasant experience with us will bring you back to our hotel.
See you again soon
Warm regards,
Salam hangat dari Grand Mandarin Singkawang.
P***A
Leisure
8,2
/10
Reviewed 12 week(s) ago
Everything ok. 2D1N.
Only there is no family room that can fit 7/8 people.
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1 people find it helpful
Accommodation's Reply
09 Jun 2025
Thank you for such a great review for us during your stay in Grand Mandarin Singkawang.
We truly pleased to receive your compliments.
Hopefully, your pleasant experience with us will bring you back to our hotel.
See you again soon
Warm regards,
Salam hangat dari Grand Mandarin Singkawang.
S***y
Leisure
8,8
/10
Reviewed 13 week(s) ago
Clean, staff friendly, accessible.
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Accommodation's Reply
04 Jun 2025
Warm Greetings from Grand Mandarin Singkawang. Thank you for taking your valuable time to give us a rating and review of our Hotel. It is an honor for us to have you stay here. We are very happy if you are satisfied with our services & facilities. We look forward to your next visit in the future. Best regards, Manager
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Jap E. H. A. I.
9,1
/10
Reviewed 17 week(s) ago
The place is nice, very homey. And the service is friendly.
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1 people find it helpful
Accommodation's Reply
14 May 2025
Warm Greetings from Grand Mandarin Singkawang. Thank you for taking your valuable time to give a review of our Hotel. It is an honor for us to have you stay here. Best regards. Management
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H***a
Leisure
8,5
/10
Reviewed 18 week(s) ago
The place is clean, the room is spacious and clean. The children are also happy.
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1 people find it helpful
Accommodation's Reply
28 Apr 2025
Warm greetings from Grand Mandarin Singkawang. Thank you for staying and reviewing our hotel. We are very happy if our facilities and services can satisfy you. We look forward to welcoming you back to Grand Mandarin Singkawang. Warm Regards, Management
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U***i
9,7
/10
Reviewed 18 week(s) ago
The staff was very friendly and helpful during check in.
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Accommodation's Reply
28 Apr 2025
Warmest Greetings from Grand mandarin Singkawang. Thank you for taking your valuable time to give us a rating and review of our Hotel. It is an honor for us to have you stay here. We are very happy if you are satisfied with our services & facilities. We look forward to your next visit in the future. Best regards, Manager
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E***n
8,5
/10
Reviewed 20 week(s) ago
The atmosphere around the hotel is comfortable and safe. Its strategic location in the middle of the city makes travel access easier.
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1 people find it helpful
Accommodation's Reply
25 Apr 2025
Warm Greetings from Grand Mandarin Singkawang. Thank you for taking your valuable time to review our Hotel. It is an honor for us to have you stay here.
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E***n
8,5
/10
Reviewed 20 week(s) ago
The location is strategic, the room atmosphere is comfortable and the parking space is adequate, suitable for families who want a vacation in the middle of Singkawang city.
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Accommodation's Reply
25 Apr 2025
Thank you for staying and reviewing our hotel. We are very happy if our facilities and services can satisfy you. We look forward to welcoming you back to Grand Mandarin Singkawang. Warm Regards,
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KS
Kartika S.
Leisure
8,4
/10
Reviewed 21 week(s) ago
Room very big for us but only thing is the bed looks dirty. Their bedsheet and blanket all have stains. We asked to change but it was also the same, many stains and a bit yellowish. And there were small insects and many ants in the bathroom. No Wi-Fi at all. Aircon OK. Parking is not a problem at all, there's someone to guide us for the parking. Location wise, it's central but quite surrounding. Location near to Turi market and central, many famous food eateries surrounding.
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Accommodation's Reply
09 Apr 2025
Warmest greeting from Grand Mandarin Singkawang.
Thank you so much for giving us your feedback.
We really appreciate your comment to improve our service and staff.
We ensure in your next visit, this will not happen again.
Thank you for your feedback to our hotel. It is very valuable to improve our staff, service and communication.
We ensure you that for your next visit, it will never happen again.
Best Regards,
BH
Berry H.
Leisure
9,4
/10
Reviewed 21 week(s) ago
The hotel is in a very strategic location, the parking is very convenient and the rooms are large.
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Accommodation's Reply
09 Apr 2025
Warm greetings from Grand Mandarin Singkawang. Thank you for staying and reviewing our hotel. We are very happy if our facilities and services can satisfy you. We look forward to welcoming you back to Grand Mandarin Singkawang. Warm Regards, Management
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C***e
Staycation
8,2
/10
Reviewed 21 week(s) ago
always a choice for parents when visiting Skw city, location in the middle of the city, easy to find culinary
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1 people find it helpful
Accommodation's Reply
07 Apr 2025
Warmest greetings from Grand Mandarin Singkawang.
Thank you for such a great review for us during your stay in Grand Mandarin Singkawang.
We truly pleased to receive your compliments.
Hopefully, your pleasant experience with us will bring you back to our hotel.
See you again soon
Warm regards,
R***o
Business
8,2
/10
Reviewed 24 week(s) ago
only lacking a bolster in this hotel, the rest is okay
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1 people find it helpful
Accommodation's Reply
24 Mar 2025
Warm Greetings from Grand Mandarin Singkawang. Thank you for taking your valuable time to give us a rating and review of our Hotel. It is an honor for us to have you stay here. Best regards, Manager.
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E***y
9,4
/10
Reviewed 26 week(s) ago
Spacious room, good and strategic location from city center and tourist attractions
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Accommodation's Reply
27 Feb 2025
Warm Greetings from Grand Mandarin Singkawang. Thank you for taking your valuable time to give us a rating and review of our Hotel. It is an honor for us to have you stay here. We are very happy if you are satisfied with our services & facilities. We look forward to your next visit in the future. Regards, Management
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Number of reviews per page
20
40
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