As a first-timer for a two-night hotel stay, Dorsett Hartamas proved to be a delightful choice, leaving me eager for a return visit. The check-in process was seamless, thanks to the genuinely friendly and helpful front office staff. Their attentiveness truly impressed me – my small request for a 'Dorsett' pencil was not only fulfilled but was accompanied by a brand new mini notepad, thoughtfully delivered directly to my room. This level of service immediately set a positive tone for my stay.
While the room itself was comfortable, it wasn't particularly spacious. The bathroom was adequate, however, I did encounter a couple of maintenance issues. The toilet bidet emitted a rather irritating sound, suggesting it might need some attention. Additionally, I was unable to fill the bathtub completely as the water seemed to slowly drain away. Similarly, the sink water took its time to empty, hinting at a possible clog.
The breakfast experience over the two days was enjoyable, with a good taste on both mornings. The variety offered was comparable to what one typically finds at other hotels.
However, the absolute highlight of my stay was undoubtedly the pool. The magnificent view it offered was truly breathtaking. Being able to see all four of Malaysia's tallest towers created a stunning backdrop, and I highly recommend experiencing it at night when the view transforms into something truly magical. The extended operating hours of the pool and gym, open until 10:00 PM, were also a fantastic bonus.
My only real disappointment with Dorsett Hartamas was the elevator situation. With 27 floors and only two elevators, wait times could be quite lengthy, especially during peak hours.
Despite these minor inconveniences, my overall experience at Dorsett Hartamas was fantastic. It proved to be the perfect staycation, and I will definitely be returning for another relaxing getaway in the future.