8,2
Very Good
From 378 reviews
Provided by travelers on
Cleanliness

8,5

Room Comfort

8,3

Meal

8,1

Location

8,3

Service and Facilites

8,2

People often mention about Dorsett Hartamas Kuala Lumpur
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Ambiance (5)
Bedroom (4)
Bathroom (4)
Hotel Area (4)
Family Friendly (3)
Staff Friendliness (3)
Accessibility (2)
Room Space (2)
Taste (2)
Variety (2)
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Traveler Reviews Dorsett Hartamas Kuala Lumpur

Number of reviews per page
20
40
Customer reviews
C***N
icon-origin-TRAVELOKA
8,8
/10
Reviewed 1 week(s) ago
It was a nice hotel but limited parking space if want to park near to the hotel lift.
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Accommodation's Reply
04 Aug 2025
Dear valued guest, Thank you so much for the wonderful review! We're thrilled to hear that you enjoyed your stay with us. Your positive feedback means a lot to our team, and it motivates us to continue delivering great service to all our guests. It was a pleasure having you, and we hope to welcome you back again soon for another great experience. Best regards, Adam Zachary, Marcom Manager
Amar
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
The hotel is so lovely to stay in, I would definitely recommend it to anyone. The room is spacious and cozy 😁😁j
+5
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Accommodation's Reply
15 Jul 2025
Dear Amar, Thank you so much for the wonderful review! We're thrilled to hear that you enjoyed your stay with us. Your positive feedback means a lot to our team, and it motivates us to continue delivering great service to all our guests. It was a pleasure having you, and we hope to welcome you back again soon for another great experience. Best regards, Adam Zachary, Marcom Manager
Amarpal S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
Dorsett is the perfect hotel to stay at. The view from the room is amazing, and the room itself is so cozy. I would definitely recommend it to anyone!
+5
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Accommodation's Reply
15 Jul 2025
Dear Amar, Thank you so much for the wonderful review! We're thrilled to hear that you enjoyed your stay with us. Your positive feedback means a lot to our team, and it motivates us to continue delivering great service to all our guests. It was a pleasure having you, and we hope to welcome you back again soon for another great experience. Best regards, Adam Zachary, Marcom Manager
Ong S. F.
icon-Business
Business
icon-origin-TRAVELOKA
9,4
/10
Reviewed 8 week(s) ago
Smooth check in and check out experience. The hotel has all the necessary facilities such as gym and pool. The sky pool view is great. The breakfast buffet is decent. The only drawback is there was no mirror in the room. There is only mirror in the bathroom. So become slightly inconvenient for people with room sharing.
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Accommodation's Reply
19 Jun 2025
Dear Ong, Thank you so much for the wonderful review! We're thrilled to hear that you enjoyed your stay with us. Your positive feedback means a lot to our team, and it motivates us to continue delivering great service to all our guests. It was a pleasure having you, and we hope to welcome you back again soon for another great experience. Best regards, Adam Zachary, Marcom Manager
T***u
icon-origin-TRAVELOKA
10,0
/10
Reviewed 9 week(s) ago
Good to stay here here herehere and here
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Accommodation's Reply
19 Jun 2025
Dear valued guest, Thank you so much for the wonderful review! We're thrilled to hear that you enjoyed your stay with us. Your positive feedback means a lot to our team, and it motivates us to continue delivering great service to all our guests. It was a pleasure having you, and we hope to welcome you back again soon for another great experience. Best regards, Adam Zachary, Marcom Manager
Ahmad K. S. B.
icon-origin-TRAVELOKA
9,7
/10
Reviewed 14 week(s) ago
As a first-timer for a two-night hotel stay, Dorsett Hartamas proved to be a delightful choice, leaving me eager for a return visit. The check-in process was seamless, thanks to the genuinely friendly and helpful front office staff. Their attentiveness truly impressed me – my small request for a 'Dorsett' pencil was not only fulfilled but was accompanied by a brand new mini notepad, thoughtfully delivered directly to my room. This level of service immediately set a positive tone for my stay. While the room itself was comfortable, it wasn't particularly spacious. The bathroom was adequate, however, I did encounter a couple of maintenance issues. The toilet bidet emitted a rather irritating sound, suggesting it might need some attention. Additionally, I was unable to fill the bathtub completely as the water seemed to slowly drain away. Similarly, the sink water took its time to empty, hinting at a possible clog. The breakfast experience over the two days was enjoyable, with a good taste on both mornings. The variety offered was comparable to what one typically finds at other hotels. However, the absolute highlight of my stay was undoubtedly the pool. The magnificent view it offered was truly breathtaking. Being able to see all four of Malaysia's tallest towers created a stunning backdrop, and I highly recommend experiencing it at night when the view transforms into something truly magical. The extended operating hours of the pool and gym, open until 10:00 PM, were also a fantastic bonus. My only real disappointment with Dorsett Hartamas was the elevator situation. With 27 floors and only two elevators, wait times could be quite lengthy, especially during peak hours. Despite these minor inconveniences, my overall experience at Dorsett Hartamas was fantastic. It proved to be the perfect staycation, and I will definitely be returning for another relaxing getaway in the future.
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1 people find it helpful
Accommodation's Reply
07 May 2025
Dear Ahmad, Thank you for sharing your honest feedback with us. We appreciate you taking the time to highlight both the positives and the areas where we can improve. Your comments help us better understand what our guests value and where we can do better. We’re always working to enhance our services and guest experience, and your input plays an important part in that process. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay. Best regards, Adam Zachary, Marcom Manager
L***e
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 16 week(s) ago
Pleasant stay. Helpful staff. Will stay here again.
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Accommodation's Reply
22 Apr 2025
Dear valued guest, Thank you so much for the wonderful review! We're thrilled to hear that you enjoyed your stay with us. Your positive feedback means a lot to our team, and it motivates us to continue delivering great service to all our guests. It was a pleasure having you, and we hope to welcome you back again soon for another great experience. Best regards, Adam Zachary, Marcom Manager
F***A
icon-Business
Business
icon-origin-TRAVELOKA
6,8
/10
Reviewed 55 week(s) ago
I didn't have time to take pictures, but it wasn't comfortable because there were no windows.
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1 people find it helpful
Accommodation's Reply
24 Jul 2024
Dear Valued Guest, Thank you for staying with us and for your review of our hotel. We have also taken note of your comments regarding your stay experience and certainly look forward to welcoming you and your family back to the hotel again in the near future. Thank you. Kindly regards, Yung Lim, Director of Operations
F***N
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 63 week(s) ago
Staff was friendly and helpful. Morning breakfast was tasty.
1 people find it helpful
Accommodation's Reply
29 May 2024
Dear Valued Guest, Thank you for staying with us at Dorsett Hartamas Kuala Lumpur. We are happy to learn that you enjoyed the room and our services. We look forward to your return for another exceptional stay in our hotel soon. Thank you. Kindly regards, Yung Lim, Director of Operations
Faizatul A.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 71 week(s) ago
Very nice food during ramadan buffet. Nice view facing KLCC. Thank you.
2 people find it helpful
Accommodation's Reply
03 Apr 2024
Dear Valued Guest, Receive wonderful guest commendations always feel amazing and humbled to hear your appreciation for their contribution, such encouraging compliments will for sure spur them to give their best always. Their exemplary level of service will be celebrated for sure.We value your support and hope to see you back soon. Thank you. Kindly regards, Yung Lim, Director of Operations
Rika W.
icon-origin-TRAVELOKA
5,4
/10
Reviewed 77 week(s) ago
Family gave room without window. And 2 single bed. Ask for queen bed don't have. Parking is nightmare. Food is worst.
3 people find it helpful
Accommodation's Reply
26 Feb 2024
Dear Valued Guest, Thank you for choosing to stay with us. We are glad that you have enjoyed our facilities. We look forward to welcoming you back to the hotel soon. Kindly regards, Yung Lim, Director of Operations
Ashraff Q.
icon-origin-TRAVELOKA
7,2
/10
Reviewed 77 week(s) ago
Should mention room setup. Didn't expect a room without window.
1 people find it helpful
Accommodation's Reply
16 Feb 2024
Dear Valued Guest, Thank you for staying with us and for your review of our hotel. We have also taken note of your comments regarding your stay experience and certainly look forward to welcoming you and your family back to the hotel again in the near future. Thank you. Kindly regards, Yung Lim, Director of Operations
Nsr R. S.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 84 week(s) ago
Kamar bersih, luas, sarapan bervariasi, enak recommended lah.
2 people find it helpful
Accommodation's Reply
17 Jan 2024
Dear Valued Guest, Receive wonderful guest commendations always feel amazing and humbled to hear your appreciation for their contribution, such encouraging compliments will for sure spur them to give their best always. Their exemplary level of service will be celebrated for sure.We value your support and hope to see you back soon. Thank you. Kindly regards, Yung Lim, Director of Operations
Syed A.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 85 week(s) ago
We had a lovely staycation. Loved the breakfast buffet. Top-notch service is provided by the hotel. Had an issue with the toilet and bath-tub, we were give a new room at an instant.
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Accommodation's Reply
30 Dec 2023
Dear Valued Guest, Thank you for your commendation on our colleagues’ service and for your wonderful review. We are certainly look forward for your next visit to the hotel soon. Thank you. Kindly regards, Yung Lim, Director of Operations
Aimi N. B. A.
icon-origin-TRAVELOKA
4,8
/10
Reviewed 86 week(s) ago
Service was not good at all. Please improve.
1 people find it helpful
Accommodation's Reply
20 Dec 2023
Dear Valued Guest, Thank you for staying with us and for your review of our hotel. We have also taken note of your comments regarding your stay experience and certainly look forward to welcoming you and your family back to the hotel again in the near future. Thank you. Kindly regards, Yung Lim, Director of Operations
John H.
icon-origin-TRAVELOKA
6,0
/10
Reviewed 89 week(s) ago
Service bad, Room bad. Very bad experience.
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Accommodation's Reply
30 Nov 2023
Dear Valued Guest, Thank you for staying with us and for your review of our hotel. We have also taken note of your comments regarding your stay experience and certainly look forward to welcoming you and your family back to the hotel again in the near future. Thank you. Kindly regards, Yung Lim, Director of Operations
amir r.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 119 week(s) ago
We had the most pleasant 2 days stay here. The hotel team went extra miles to cater to our family's needs. Any problems occur they will solve it professionally and fast resolved. The breakfast is delicious which quite surprise us because usually hotel foods taste suck. The bed is big and really comfy. The bathtub is big and clean and the main reason why we choose this hotel because our kids really love bathtub. Our daughter really happy celebrating her birthday here. Our room also have nice view of Kuala Lumpur city and istana negara. The room is also clean. Everything is perfect, definitely will come again and recommend to our friends and family. Tqsm for making our kids really happy. The kids pool is cool too because they have two different levels. There is also kids room for kids to play too. Tqsm Dorsett Hartamas Teams for making our daughter dream birthday celebration come true. All the hotels staffs is also very friendly.
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+4
4 people find it helpful
Accommodation's Reply
11 May 2023
Dear Valued Guest, Receive wonderful guest commendations always feel amazing and humbled to hear your appreciation for their contribution, such encouraging compliments will for sure spur them to give their best always. Their exemplary level of service will be celebrated for sure.We value your support and hope to see you back soon. Thank you. Kindly regards, Yung Lim, Director of Operations
NURUL N. B. B. M. N.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 128 week(s) ago
Very nice! I love it. Very satisfied, cleanliness, and service. There are many shops nearby. Don't worry you won't be hungry, hehe.
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Accommodation's Reply
02 Mar 2023
Dear Valued Guest, Receive wonderful guest commendations always feel amazing and humbled to hear your appreciation for their contribution, such encouraging compliments will for sure spur them to give their best always. Their exemplary level of service will be celebrated for sure.We value your support and hope to see you back soon. Thank you. Kindly regards, Yung Lim, Director of Operations
Amy D.
icon-origin-TRAVELOKA
9,4
/10
Reviewed 128 week(s) ago
Overall, I enjoyed my stay at Dorsett Hartamas. The bedroom was equipped with a bunch of extra perks (ironing equipment, mini fridge) that I didn't expect, but am pleased to discover. The bathroom was super awesome, the hot water worked well. The service team was just okay. Not bad but not particularly remarkable either.
4 people find it helpful
Accommodation's Reply
04 Mar 2023
Dear Valued Guest, Thank you for choosing to stay with us during your trip to Kuala Lumpur. We are truly delighted to learn that you have enjoyed your overall stay experience with us. We certainly look forward to being of service to you again soon. Kindly regards, Yung Lim, Director of Operations
Andrea Pratama
icon-origin-TRAVELOKA
8,5
/10
Reviewed 128 week(s) ago
The inn is very ok.
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Accommodation's Reply
02 Mar 2023
Dear Valued Guest, Glad to hear your choice of us has been spot-on and it had been an enjoyable staycation. We are so appreciative of your recommendation to all. To have so positive mentioned is indeed a blessing for us with our family member particularly all the more gratified by your lovely words for them. We love for you to return to enjoy more of Dorsett Hartamas, Kuala Lumpur again. Kindly regards, Yung Lim, Director of Operations
Number of reviews per page
20
40