Thank you so much for the great service, Mr. Fakih, if I remember correctly. The receptionist was very friendly, helpful, and responsive. From check-in to check-out, everything was well-assisted. Really appreciate the warm hospitality, so the entire stay felt comfortable. Thank you for making our stay a pleasant one! In short, every concert will stay here🥰✋🏻

Just a few minutes walking distance from two big malls. The con was I could not sleep well due to loud music played at midnight from somewhere outside the hotel. The room is comfortable enough.

There are bugs in the bedroom and the receptionist could do better and be friendlier next time.

The receptionist is very friendly and fast response so it is comfortable to ask something

Just fine lah for the location and price

The hotel staff was very friendly and helpful upon check-in. The room was clean and odor-free, and everything was spotless. The hot water flowed smoothly and the air conditioning was cool.

The towels need to be replaced. They're too worn. They're not clean enough. The room needs to be renovated.

The hotel ambience and ventilation is mediocre. Though the location is very strategic.

No windows, very strategic location in front of Plaza Senayan.

Because my room is near the elevator, I am quite disturbed by the sound of the elevator signal.

Strategic location, comfortable, clean rooms.

Friendly and helpful staff, delicious food, clean rooms, and a comfortable atmosphere. I would definitely stay here again.

overall okay, only the breakfast food is a bit less varied. but ok

Nice food, nice place, nice people.

The room wasn't soundproof, and it was incredibly noisy from the next room. The bed sheets were also dirty. I wanted to complain, but I was already exhausted. 😭

It's located in the heart of Jakarta, the prices are good, and the staff are friendly.

Strategic location, room was spacious and clean, hotel food was great as well.

The staff were very helpful! The breakfast was great, clean bathroom, clean bedroom, and the location of the hotel is strategic because it's located in front of Senayan City, next to Plaza Senayan, and inside STC Senayan. You can find food so easily. But the architecture of the hotel is a little bit old school, even though the hotel was built in 2018. It felt a little creepy walking to the hotel restaurant for breakfast since the hotel is inside a mall, and the mall was still closed at 7 a.m. After all, it was a really nice hotel. Thank you Best Western.

This is the first time a hotel staff has really made an effort and offered free early check-in. It was very helpful for those of us who came from out of town to get some rest. It was great. Thank you.

I've stayed here twice, and it's conveniently close to everything. This time, I got a smaller room than before, and the AC was also very cold. The Wi-Fi was excellent. The only problem was that people entered the wrong room at night, which was very annoying. Are all the rooms the same key? Even asking for more drinking water wasn't possible.