8,5
Very Good
From 2.131 reviews
Provided by travelers on
Cleanliness

8,5

Room Comfort

8,3

Meal

8,4

Location

8,8

Service and Facilites

8,4

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Traveler Reviews Best Western Senayan

Number of reviews per page
20
40
Customer reviews
T***i
icon-Business
Business
icon-origin-TRAVELOKA
9,7
/10
Reviewed 1 week(s) ago
Very strategic, the food is quite varied, and delicious too.
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Dimas a. p.
icon-origin-TRAVELOKA
9,4
/10
Reviewed 1 week(s) ago
It was good stay. However the bakery stall cannot be accessable
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S***T
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
I choose the hotel because it is very close to the Senayan City and Plaza Senayan. overall the hotel is good, only the room light is bit dim, perhaps more light is required
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N***g
icon-origin-TRAVELOKA
8,2
/10
Reviewed 3 week(s) ago
The location is nice and easy to reach, but the breakfast lacks variety
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F***h
icon-origin-TRAVELOKA
9,1
/10
Reviewed 3 week(s) ago
The spacious room was just like the one I chose. The chicken porridge for breakfast was delicious, and the location was great, making it easy to find other food outside. The shower head in the bathroom was a bit cramped.
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I***a
icon-Transit
Transit
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
The staff is friendly, the room and bathroom are clean. The TV has a variety of channels and is fairly soundproof. The room has no windows, so you can't see the Jakarta view. The only downside is the WiFi connection is limited, possibly due to its corner location. However, it's quite good for those with activities around Senayan due to its strategic location.
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F***h
icon-origin-TRAVELOKA
8,8
/10
Reviewed 4 week(s) ago
Stay 2 nights in 2 different rooms. Requested for Iron on first day no one coming and need to do follow up call and they informed me all taken. Well, a bit sad but ok? Convenient location and affordable price. My first night was in a packed room and second on spacious room. Variety of breakfast not much but sufficient.
1 people find it helpful
A***p
icon-Business
Business
icon-origin-TRAVELOKA
8,8
/10
Reviewed 5 week(s) ago
Very strategic location, suitable for business travel in the Senayan area and its surroundings…👍🏼
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1 people find it helpful
K***K
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
It's just missing a mini fridge, and the liquid soap isn't much of an effort. Otherwise, it's very comfortable.
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Natanael K. W.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
First of all, within the Senayan Business District area, I should say that this hotel is the best cost-efficient option to stay at. With the strategic location and located nearby lots of huge malls, it was very easy to find a spot to dine or to have a business or family meeting. For the room itself, it was comfortable, neat and tidy, although the bed's mattress was a little bit too soft. They also provided a nice and hearty breakfast in their restaurant, especially when you really need a caffeine boost in the morning. Last but not least, their staff were very nice and helpful. When I asked about the best local cuisine, the receptionist even asked their back staff to gather up several recommendations for me. Truly such a sincere gesture. Well Done!
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3 people find it helpful
G***t
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
The strategic location makes it easy to meet business associates and work partners. It was a very pleasant stay, and the service was friendly. Good luck to Best Western Senayan and the team.
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S***y
icon-origin-TRAVELOKA
8,5
/10
Reviewed 8 week(s) ago
Everything is more steady with GBK Sency
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Yuli F.
icon-origin-TRAVELOKA
9,4
/10
Reviewed 10 week(s) ago
The hotel is comfortable, clean, you can leave your suitcase at the reception after checking out so you can go around without the hassle of carrying a suitcase.
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R***i
icon-Transit
Transit
icon-origin-TRAVELOKA
9,4
/10
Reviewed 11 week(s) ago
the hotel staff is very friendly and very helpful during check in. Strategic location, suitable for those who are doing activities around GBK. The price is still quite affordable considering its strategic location.
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2 people find it helpful
Accommodation's Reply
07 Aug 2025
Dear our Guest , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Best Western Senayan
S***t
icon-origin-TRAVELOKA
9,4
/10
Reviewed 11 week(s) ago
For those who want to shop in the Senayan area and do sports, the location is very strategic.
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Accommodation's Reply
07 Aug 2025
Dear our Guest , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Best Western Senayan
M***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,7
/10
Reviewed 11 week(s) ago
Choosing to stay at this hotel because it is close to GBK, can be reached by foot. Access is also easy, near the MRT station too. Finding food is easy, because there are many malls around. For the room is the same as other hotels, the advantage is that there are many power outlets. Breakfast has quite a lot of choices, the restaurant is separate but quite good. Thanks.
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1 people find it helpful
Accommodation's Reply
07 Aug 2025
Dear our Guest , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Best Western Senayan
D***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6,7
/10
Reviewed 12 week(s) ago
I have an issue when I check-in. The bathroom smells so bad. The TV and remote are broken. The food is good.
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Accommodation's Reply
07 Aug 2025
Dear our Guest , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Best Western Senayan
Rini S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 12 week(s) ago
Nice and comfort and close to Sency
1 people find it helpful
Accommodation's Reply
07 Aug 2025
Dear our Guest , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Best Western Senayan
t***i
icon-origin-TRAVELOKA
7,0
/10
Reviewed 12 week(s) ago
I booked a twin-bed room with a window, even though there was only one guest, because it was the only room type with a window still available at the time of booking. However, during check-in, my guest was given a windowless room with the explanation that no windowed rooms were available. This was very disappointing, especially since the booking system showed availability for a windowed room when the reservation was made. It is frustrating to expect a certain level of comfort based on the booking, only to be let down upon arrival. I sincerely hope you will improve the accuracy of your booking system to prevent similar experiences for future guests. Thank you for your attention.
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2 people find it helpful
Accommodation's Reply
07 Aug 2025
Dear our Guest , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Best Western Senayan
p***u
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 13 week(s) ago
Very good, close to GBK and Senayan City so while waiting for the concert you can go to the mall first, near the hotel there is MCD, when you come home from the concert you won't be hungry.
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3 people find it helpful
Accommodation's Reply
07 Aug 2025
Dear our Guest , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Best Western Senayan
Number of reviews per page
20
40