MaxOneHotels.com @ Balikpapan

Explore MaxOneHotels.com @ Balikpapan
8,4
Very Good
From 7.152 reviews
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Cleanliness

8,6

Room Comfort

8,5

Meal

8,4

Location

8,6

Service and Facilites

8,5

People often mention about MaxOneHotels.com @ Balikpapan
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Staff Friendliness (148)
Distance to City Center (139)
Ambiance (137)
Bedroom (135)
Room Space (134)
Taste (134)
Family Friendly (128)
Variety (123)
Hotel Area (122)
Bathroom (114)
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Traveler Reviews MaxOneHotels.com @ Balikpapan

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Customer reviews
D***a
icon-origin-TRAVELOKA
8,3
/10
Reviewed 1 week(s) ago
The AC is not cold, the service is really bad, the receptionist did not explain clearly when checking in, when booking the photo and getting the room did not match, confusing people when they want to book
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Accommodation's Reply
02 Feb 2026
Dear Valued Guest, Max wishes you a wonderful day! Thank you for staying with us at Maxzone Balikpapan Hotel and for taking the time to share your experience. We apologize for your issues regarding the air conditioning, reception service, and the discrepancy between the room photos and the actual room. We have followed up on your complaint and are addressing it promptly. We will review the room photos again to ensure greater accuracy. We look forward to welcoming you back to Maxzone Balikpapan Hotel. Wishing you a happy and bright day! General Manager. Thank you for your feedback. We hope to welcome you back with even better service.
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A***s
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Staycation
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10,0
/10
Reviewed 1 week(s) ago
A comfortable place for a family staycation. Spacious rooms, great facilities, and a great swimming pool.
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Accommodation's Reply
27 Jan 2026
Dear Valued Guest, Max wishes you a bright and happy day! Thank you for staying at our hotel and for your appreciation of our facilities and services. We are delighted that you had a memorable and impressive experience. We hope to welcome you and your family back to Max One Balikpapan Hotel for your next vacation. Wishing you continued happiness and joy. General Manager
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H***a
icon-Staycation
Staycation
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10,0
/10
Reviewed 1 week(s) ago
The hotel staff were all helpful... especially the basement security, who had extra duties beyond parking and guest visits. Thank you for your service.
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Accommodation's Reply
27 Jan 2026
Dear Valued Guest, Max wishes you a wonderful day! Thank you for staying with us and for taking the time to share your feedback about our facilities and services. We are delighted to hear that you had a positive and memorable experience, especially with our security staff. We will share your experience and feedback with all our staff. We look forward to welcoming you back to Max One Balikpapan. Wishing you happiness and cheerfulness always. General Manager
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l***a
icon-Staycation
Staycation
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10,0
/10
Reviewed 1 week(s) ago
It's nice to have Netflix, the rooms are comfortable and the staff are friendly.
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Accommodation's Reply
29 Jan 2026
Dear Valued Guest, Max wishes you a wonderful day! Thank you for staying with us and for rating our facilities and services. We are delighted that you had a positive experience. We are committed to providing services and facilities that always cater to all our guests. We look forward to welcoming you back to Max One Balikpapan. Wishing you happiness and cheerfulness always. General Manager
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A***y
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Staycation
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10,0
/10
Reviewed 2 week(s) ago
The hotel is very comfortable, and it's connected to Netflix, so you can watch movies all day. It's definitely going to be a family favorite. Thank you so much Maxone BPP, and I'll definitely come back if I go to BPP.
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Accommodation's Reply
27 Jan 2026
Dear Valued Guest, Max wishes you a wonderful day! Thank you for staying with us, and we are delighted that you had a great experience with our staff, facilities, and location. We always strive to provide the best care for our guests, and therefore, every room is equipped with a Smart TV with Netflix. We look forward to welcoming and serving you again at Maxone Balikpapan. Wishing you a happy and joyful day! General Manager
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M***d
icon-origin-TRAVELOKA
9,3
/10
Reviewed 2 week(s) ago
Overall the facilities are okay, only the cleanliness of the room is not comfortable for me, from the walls whose paint is peeling, the dirty floor, the yellowing ceiling due to water seepage, it seems poorly maintained.
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Accommodation's Reply
27 Jan 2026
Dear Valued Guest, Max wishes you a wonderful day! Thank you for staying with us and for reviewing your experience. We greatly appreciate and take your feedback very seriously, and we will immediately evaluate and improve ourselves to ensure our facilities and services meet all our guests' expectations. We hope to welcome you back to Max One Balikpapan again. Wishing you happiness and a bright future always. General Manager
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Muhammad A. k.
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Staycation
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10,0
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly, providing the best service.
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Accommodation's Reply
19 Jan 2026
Dear Mr. Muhammad A.K. Max, We wish you a bright and happy day. Thank you for staying with us and for your positive feedback on our facilities and services. We are delighted that you had a positive impression and experience with our services. We hope to welcome you back to Maxzone Balikpapan again. Have a happy and cheerful day, General Manager.
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Cindy W.
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Staycation
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10,0
/10
Reviewed 2 week(s) ago
I stayed overnight at Maxone Hotels. Everything was great and provided a good rest. From the ample space in the room, the clean bathroom, and the comfortable bed, the excellent service from the staff, and the hotel's strategic location. Thank you, Maxone Hotel.
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Accommodation's Reply
27 Jan 2026
Dear Cindy, Max wishes you a happy day! Thank you so much for your positive review about your stay at Max One Balikpapan Hotel. We are delighted to hear that you enjoyed your stay with us. Guest satisfaction is our top priority, and your compliments are a great inspiration for our entire team to continue providing the best service. We hope to welcome you back to Max One Balikpapan Hotel again on your next vacation. Wishing you happiness and cheerfulness always. General Manager
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Syahrir
icon-origin-TRAVELOKA
8,5
/10
Reviewed 2 week(s) ago
Quite comfortable and complete facilities
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Accommodation's Reply
19 Jan 2026
Dear Mr. Syahrir, Max wishes you a wonderful day! Thank you for staying with us and for reviewing your experience. We are glad you found our services and facilities comfortable. We hope to welcome you back to Maxone Balikpapan again. Wishing you a bright and cheerful day always. General Manager
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C***r
icon-Staycation
Staycation
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9,6
/10
Reviewed 3 week(s) ago
from the 5th floor room, you can still hear people talking loudly from outside the hotel building
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1 people find it helpful
Accommodation's Reply
20 Jan 2026
Dear valued guest, Max wishes you a bright and happy day! Thank you for sharing your stay with us. We appreciate all feedback and will take it into consideration. We will evaluate and improve your experience. We hope to welcome you back to Maxzone Balikpapan next time. Wishing you happiness and cheerfulness always. General Manager
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r***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
Excellent service.. Friendly staff, all food is good, cleanliness is good.
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Accommodation's Reply
19 Jan 2026
Dear Valued Guest, Max wishes you a wonderful day! Thank you for staying with us at Maxone Balikpapan and for taking the time to write a review about our staff's service, cleanliness, and the food you enjoyed. We are very happy to know that you had a pleasant and memorable experience. We hope to welcome you back to Maxone Balikpapan again. Wishing you happiness and cheerfulness always. General Manager
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fransiska g. m. k.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
Friendly staff, clean and comfortable room, delicious breakfast, overall ok, I'm a regular stayer here, keep developing and improving
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1 people find it helpful
Accommodation's Reply
19 Jan 2026
Dear Ms. Francisca, Max wishes you a wonderful day! Thank you for choosing to stay with us at Max On Balikpapan and for your kind review regarding our facilities, service, and breakfast. We are delighted that you had a memorable and impressive experience. We all welcome you back to Max On Balikpapan again. Wishing you happiness and cheerfulness always. General Manager
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Yenni L.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 4 week(s) ago
I've stayed here several times, the service is good even though there are a lot of people at breakfast, but the menu is always refilled.
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Accommodation's Reply
19 Jan 2026
Dear Jenny, Max wishes you a bright and happy day! Thank you for choosing our services again for your stay. We are very pleased to receive your positive feedback. We will continue to strive to improve our facilities and services. We hope to welcome you back to Max One Balikpapan. Have a wonderful and enjoyable day! General Manager
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R***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
Very enjoyable and recommended
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Accommodation's Reply
05 Jan 2026
Dear Valued Guest, Max wishes you a bright and happy day! Thank you for your positive review! We are delighted to hear that you had a pleasant and memorable time during your stay at Max One Balikpapan. Our entire team is very happy to hear your feedback. We hope to welcome you back to Max One Balikpapan again. Wishing you continued happiness and brightness. General Manager
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Tri H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,7
/10
Reviewed 4 week(s) ago
The hotel is recommended, we enjoyed our staycation here. It's just that during the holiday season, check-in took a long time because the room wasn't ready until 5:00 PM. We were only able to enter the room. The toilet smelled a bit of urine, probably because they were in a hurry to clean the room, there was still hair left by the previous guest. The playground was the kids' favorite, unfortunately the room was stuffy and hot, so the kids sweated playing there. The food was quite varied and tasted good. Please continue to improve the quality of the hotel. Always be successful, Maxone
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Accommodation's Reply
19 Jan 2026
To Ms. Tri and family, Max wishes you a happy day! Thank you for staying with us at Max One Balikpapan and for your review of your experience. We appreciate and listen to your feedback, and we will evaluate and improve it immediately. We look forward to welcoming you and your beloved family back to Max One Balikpapan again on your next vacation. Have a happy and joyful day! General Manager
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Verified Traveler
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
The next time, it will be a max one. Great place, really liked by my kids and wife.
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Accommodation's Reply
05 Jan 2026
Dear Valued Customer, Max wishes you a wonderful day! Thank you so much for your positive review! We are delighted that you and your family enjoyed your stay at Max One Balikpapan Hotel. We hope to welcome you back to Max One Balikpapan Hotel again on your next vacation. Wishing you happiness and cheerfulness always. General Manager
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m***i
icon-origin-TRAVELOKA
8,5
/10
Reviewed 4 week(s) ago
friendly and fast service, strategic location
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Accommodation's Reply
19 Jan 2026
Dear Valued Guest, Max wishes you a bright and happy day. Thank you for choosing to stay with us at Max One Balikpapan. Thank you for your positive feedback regarding our service and excellent location in Balikpapan. We hope to welcome you back to Max One Balikpapan again. Have a wonderful and joyful day! General Manager
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m***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 4 week(s) ago
strategic location near city center and food center.. easy to reach
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Accommodation's Reply
19 Jan 2026
Dear valued guest, Max wishes you a wonderful day! Thank you for staying with us and for your positive review about your experience. We hope to welcome you back to Maxzone Balikpapan again. Wishing you happiness and cheerfulness always. General Manager
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Wenny M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
Overall, my stay at Max One Balikpapan was the best. The breakfast was delicious, and the service was super humble. 👍🏻 It just so happened that my husband was staying there for his birthday, and he received a free birthday cake, delivered by the hotel staff, Ms. Firza, and her amazing friends. Thank you, Max One Hotel! It's been a wonderful addition to our family's enjoyable vacation. ❤️
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1 people find it helpful
Accommodation's Reply
19 Jan 2026
Dear Ms. Wenny, Max wishes you a wonderful day! Thank you for staying with us, and we are delighted that you had a great experience with our staff, facilities, and food. We strive to always provide memorable and impressive experiences for all our guests. We look forward to welcoming you back to Maxone Balikpapan for your next vacation. Wishing you happiness and cheerfulness always. General Manager
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K***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6,6
/10
Reviewed 4 week(s) ago
Check-in took so long, I only got the room key at 6 pm 😭
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Accommodation's Reply
19 Jan 2026
Dear Valued Guest, Max wishes you a bright and happy day! Thank you for sharing your stay with us. We welcome any feedback and comments you may have and will take them into consideration. We apologize for any inconvenience and will evaluate and improve your experience. We hope to welcome you back to Maxzone Balikpapan and look forward to serving you again. Have a happy and cheerful day! General Manager
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Number of reviews per page
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40