I ordered a family room plus the mattress was drawn 4. When I arrived at the hotel, I was given a standard room containing 2 single beds, he said the price that was right for what I booked was a standard room that cost 160 thousand even though I ordered at Traveloka, the room price was 200 thousand, not the family plus one. How about an online agent please? I complained about this too, he didn't want this, he finally bought a room with a double bed, but this still doesn't match what I ordered because this is still given the standard room type. thanks.