Hotel Santika Premiere Garut

Explore Hotel Santika Premiere Garut
8,8
Very Good
From 3.484 reviews
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Cleanliness

9,0

Room Comfort

9,0

Meal

8,8

Location

9,0

Service and Facilites

9,0

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Ambiance (202)
Staff Friendliness (201)
Variety (180)
Bedroom (176)
Hotel Area (176)
Family Friendly (174)
Taste (172)
Room Space (152)
Bathroom (150)
Surroundings (148)
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Traveler Reviews Hotel Santika Premiere Garut

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Customer reviews
E***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 day(s) ago
This is my fifth stay here, and I've been very satisfied. The breakfast is delicious and varied, the rooms are spacious, and the staff are very helpful.
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Accommodation's Reply
20 Jan 2026
Dear Valued Guest, Thank you for taking the time to share your #santikamoments. We are delighted to hear that our service met your expectations. We will share your feedback with our team. We believe this feedback will encourage all our staff to continuously improve the quality of our service. We hope your next visit will be as memorable as this one. We look forward to welcoming you again in the future. Sincerely, Santika Premiere Garut Hotel, Management
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RINI F. P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 day(s) ago
I never get bored with my staycation here. The staff, environment, ambiance, facilities, and food are all top-notch. Premiere rooms come with morning and afternoon tea and delicious snacks. Keep it up with Santika Premiere Garut!
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Accommodation's Reply
20 Jan 2026
Dear Ms. Rini, Thank you for taking the time to share your #santikamoments. We are delighted to know that our service met your expectations. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. We hope your next visit will be as memorable as this one. We look forward to welcoming you again in the future. Sincerely, Santika Premiere Garut Hotel, Management
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Guest
icon-Staycation
Staycation
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10,0
/10
Reviewed 4 day(s) ago
The service is amazing and I want to keep coming back😍
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
Clean rooms, varied food, kids friendly.. Good service
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Accommodation's Reply
20 Jan 2026
Dear Valued Guest, Thank you for taking the time to share your #santikamoments. We are delighted to hear that our service met your expectations. We will share your feedback with our team. We believe this feedback will encourage all our staff to continuously improve the quality of our service. We hope your next visit will be as memorable as this one. We look forward to welcoming you again in the future. Sincerely, Santika Premiere Garut Hotel, Management
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Kristian
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,1
/10
Reviewed 1 week(s) ago
I never get bored staying here... It's the best... The breakfast is so varied that I'm confused about what to eat 🤪
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1 people find it helpful
Accommodation's Reply
20 Jan 2026
Dear Valued Guest, Thank you for taking the time to share your #santikamoments. We are delighted to hear that our service met your expectations. We will share your feedback with our team. We believe this feedback will encourage all our staff to continuously improve the quality of our service. We hope your next visit will be as memorable as this one. We look forward to welcoming you again in the future. Sincerely, Santika Premiere Garut Hotel, Management
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Donny S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
A 2-day stay here with a hot tub and the best view of Mount Guntur made for a truly memorable vacation. There's no need to doubt the hotel's staff and facilities. Nice Santika Premier Garut! We will come back soon!
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Accommodation's Reply
20 Jan 2026
Dear Valued Guest, Thank you for taking the time to share your #santikamoments. We are delighted to hear that our service met your expectations. We will share your feedback with our team. We are confident that this feedback will encourage all our staff to continuously improve the quality of our service. We hope your next visit will be as memorable as this one. We look forward to welcoming you again in the future. Sincerely, Santika Premiere Garut Hotel, Management
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N***g
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
Everyone liked it, next time I will stay here again
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Accommodation's Reply
20 Jan 2026
Dear Valued Guest, Thank you for taking the time to share your #santikamoments. We are delighted to hear that our service met your expectations. We will share your feedback with our team. We believe this feedback will encourage all our staff to continuously improve the quality of our service. We hope your next visit will be as memorable as this one. We look forward to welcoming you again in the future. Sincerely, Santika Premiere Garut Hotel, Management
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Eko S. F.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
Ten stars, top notch, great view
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Accommodation's Reply
20 Jan 2026
Dear Valued Guest, Thank you for taking the time to share your #santikamoments. We are delighted to hear that our service met your expectations. We will share your feedback with our team. We believe this feedback will encourage all our staff to continuously improve the quality of our service. We hope your next visit will be as memorable as this one. We look forward to welcoming you again in the future. Sincerely, Santika Premiere Garut Hotel, Management
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Opik H.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
Very satisfied with everything, next time come here again
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1 people find it helpful
Accommodation's Reply
20 Jan 2026
Dear Guest, we sincerely thank you for sharing your valuable experience at our hotel. We are delighted that our service met your expectations. We will share your valuable feedback with all our staff. This feedback will greatly encourage all of our staff to improve the quality of our service. We hope your next visit will be as satisfying as this one. We look forward to welcoming you back to our hotel. Thank you. From the management of Santika Premiere Garut Hotel.
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O***k
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
Great tree, my family really likes it.
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H***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,5
/10
Reviewed 2 week(s) ago
I came back because I'd stayed here before and was satisfied. But not this time. So I arrived during peak check-in hours and had to queue. I waited about 30 minutes. Because I'd bought a New Year's package, I confirmed with the staff. They said it wasn't included. I confirmed with the staff three times and WhatsApp. I was a little disappointed because I'd bought a package. The next day, I asked again at the front desk and they said it was included. How can you make people think so when you know it's included? At breakfast, it was very busy because it was high season. After checking in, we were invited to look for a seat, but none were available. Why wasn't there coordination? Maybe they told us to wait or directed us upstairs, instead of making hotel guests find their own seats. It happened to be my birthday, and my husband confirmed it with the hotel. But the hotel seemed to be lacking in attention to such personal matters. It was different from my experience at other hotels. For the staff, my rating is 3 out of 5. For a hotel like Santika, I'm a bit disappointed. As for the rooms and location, nothing was disappointing. Perhaps this can be improved in the future. Thank you 😊
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H***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,8
/10
Reviewed 2 week(s) ago
Stayed in a pleasant villa with a private pool. Since the kids didn't want to finish the hot tub, I requested breakfast delivered to the villa, and they did. The menu was very varied. Unfortunately, there was no curtain from the pool to the shower room, so you could immediately see that you were showering from the pool. It was a bit uncomfortable for a group. The staff didn't check the soap because it was empty just before I wanted to use it. Otherwise, it was satisfactory.
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1 people find it helpful
O***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Thank you to Mr. Heri and Neng Ajeng yes .... yesterday when checking in very helpful, the title thank you very much. From Yura
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T***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
The New Premiere room feels more spacious and very convenient to stay in. The view is also better, which makes the overall experience feel more premium.
1 people find it helpful
Accommodation's Reply
06 Jan 2026
Dear Mr/Mrs Thank you for taking the time to share your #santikamoments. I am glad to hear we met your expectation. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I hope your next visit will be as pleasant as the previous one. We look forward to your next arrival in the future. With much appreciation, Hotel Santika Premiere Garut Management
Rendytio P.
icon-origin-TRAVELOKA
9,4
/10
Reviewed 3 week(s) ago
It took about 30 minutes to wait for the room to be ready and the pillows were a bit hard..
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1 people find it helpful
I***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,1
/10
Reviewed 3 week(s) ago
Favorite hotel in Garut, easy to access location, great view, warm water pool, good facilities, overall it's fun here... the kids are happy.
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Dewi N.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
This Santika Hotel is the most favorite hotel for me and my family, we don't have to think anymore when we go to Garut, we always stay here, the best view, abundant food and friendly staff, in short, it never disappoints, thank you Hotel Santika Premier Garut
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1 people find it helpful
N***a
icon-origin-TRAVELOKA
9,7
/10
Reviewed 3 week(s) ago
It was very satisfying to staycation with family here. I booked 3 premier Hollywood rooms and got complete facilities, from rooms directly facing the warm water swimming pool with a cool view to getting 2x snack time/brunch at the restaurant. There is a jogging track to the rice fields that are still within the hotel area. There are play facilities for children from plowing the fields, horse riding, etc. The dinner menu is also delicious (fried rice, pizza, sate maranggi) what I really like about Santika Premier is the breakfast menu which is very complete and definitely tastes delicious. Typical BF at Santika is the presence of village porridge and traditional herbal medicine. Best experience :)
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Alia C. N.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
A great, comfortable, and kid-friendly hotel. The staff are friendly, the food is delicious, and the view is top-notch...
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Accommodation's Reply
31 Dec 2025
Dear Valued Guest, Thank you for taking the time to share your #santikamoments. We are delighted to hear that our service met your expectations. We will share your feedback with our team. We believe this feedback will encourage all our staff to continuously improve the quality of our service. We hope your next visit will be as memorable as this one. We look forward to welcoming you again in the future. Sincerely, Santika Premiere Garut Hotel, Management
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Setia A. R.
icon-origin-TRAVELOKA
9,4
/10
Reviewed 3 week(s) ago
The hotel is nice, the food is delicious overall, the hotel staff are also friendly and always greet guests when they pass by, all the staff are very helpful, the view of the expanse of rice fields and mountains can be seen from around the hotel, recommended for healing with the natural atmosphere of the mountains, thanks too Hotel Santika Premiere Garut 👍
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Accommodation's Reply
31 Dec 2025
Dear Valued Guest, Thank you for taking the time to share your #santikamoments. We are delighted to hear that our service met your expectations. We will share your feedback with our team. We believe this feedback will encourage all our staff to continuously improve the quality of our service. We hope your next visit will be as memorable as this one. We look forward to welcoming you again in the future. Sincerely, Santika Premiere Garut Hotel, Management
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Number of reviews per page
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