Ascott Sudirman Jakarta

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Overall Ratings & Reviews Ascott Sudirman Jakarta

Traveloka (2.596)
Other sources (143)
8,6
Very Good
From 2.596 reviews
Provided by travelers on
Cleanliness

8,8

Room Comfort

8,8

Meal

8,2

Location

8,7

Service and Facilites

8,6

People often mention about Ascott Sudirman Jakarta
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Staff Friendliness (37)
Room Space (37)
Ambiance (36)
Distance to City Center (33)
Bedroom (33)
Bathroom (29)
Hotel Area (28)
Accessibility (26)
Family Friendly (26)
Check-in/out Time (26)
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Traveler Reviews Ascott Sudirman Jakarta

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40
Customer reviews
D***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
I always have the best time staying at the Ascott Sudirman. I can't count how many times I've stayed at the Ascott since the COVID era, but one thing for sure, I always had a great time here. Top!
1 people find it helpful
Accommodation's Reply
13 Jun 2026
Dear Valued Guest, Thank you very much for taking the time to share your feedback and for choosing Ascott Sudirman Jakarta. We are delighted to know that you had a great stay with us. Your kind words are truly appreciated and serve as a wonderful encouragement for our team to consistently deliver excellent service and memorable experiences to all our guests. We look forward to welcoming you back again in the near future at Ascott Sudirman Jakarta. Best regards, Oscar Prabowo Duty Manager
M***w
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Very nice staff, very accommodating.
1 people find it helpful
Accommodation's Reply
13 Jun 2026
Dear Valued Guest, Thank you very much for taking the time to share your feedback and for choosing Ascott Sudirman Jakarta. We are delighted to know that you had a great stay with us. Your kind words are truly appreciated and serve as a wonderful encouragement for our team to consistently deliver excellent service and memorable experiences to all our guests. We look forward to welcoming you back again in the near future at Ascott Sudirman Jakarta. Best regards, Oscar Prabowo Duty Manager
M***a
icon-origin-TRAVELOKA
9,1
/10
Reviewed 4 week(s) ago
So comfortable and peaceful. The space is so big.
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Accommodation's Reply
13 Jun 2026
Dear Valued Guest, Thank you very much for taking the time to share your feedback and for choosing Ascott Sudirman Jakarta. We are delighted to know that you had a great stay with us. Your kind words are truly appreciated and serve as a wonderful encouragement for our team to consistently deliver excellent service and memorable experiences to all our guests. We look forward to welcoming you back again in the near future at Ascott Sudirman Jakarta. Best regards, Oscar Prabowo Duty Manager
arisintha p.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
Very friendly staff, cleanliness is maintained, fast service, delicious food
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Accommodation's Reply
13 Jun 2026
Dear Valued Guest, Thank you for your review and for choosing Ascott Sudirman Jakarta as your accommodation. We sincerely hope to welcome you back to Ascott Sudirman Jakarta again. Sincerely, Oscar Prabowo, Shift Manager
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M***e
icon-Staycation
Staycation
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8,5
/10
Reviewed 5 week(s) ago
Overall, it's good, comfortable, and the staff are all friendly. The food is also good 👍
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Accommodation's Reply
13 Jun 2026
Dear Valued Guest, Thank you for your review and for choosing Ascott Sudirman Jakarta as your accommodation. We sincerely hope to welcome you back to Ascott Sudirman Jakarta again. Sincerely, Oscar Prabowo, Shift Manager
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Budi H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6,5
/10
Reviewed 6 week(s) ago
I booked 2 months ago for 2 units, 2 nights with a request for a connecting door. Okay, they don’t have connecting doors for the 3-bedroom premier, but they even couldn’t provide same-level units with the reason that many guests have long stays from a month ago, while I booked 2 months ago. So, we took the lift along our stay, which took our precious time. Not to mention that one of our units is not ready yet, 2 hours after checking time.
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Accommodation's Reply
13 Jun 2026
Dear Mr. Budi, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely regret that your experience did not meet your expectations, particularly in regard to your request for connecting or same-level units, as well as the delay in the readiness of one of the rooms. We fully understand how important these arrangements were, especially as the reservation had been made well in advance, and we truly acknowledge the inconvenience caused. Please allow us to share that unit allocation, especially for longer-staying guests, can sometimes impact availability. However, this should not have affected the clarity of communication nor the overall experience we aim to deliver. Additionally, the delay in room readiness is certainly not reflective of our usual standards, and this matter has been addressed with the respective team to ensure better coordination moving forward. We genuinely appreciate your patience and understanding during your stay, and your feedback serves as a valuable reminder for us to continuously improve both our planning and execution. We certainly hope to have the opportunity to welcome you back again and provide you with a more seamless and enjoyable experience. Warm regards, Oscar Prabowo Duty Manager
Christien A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,1
/10
Reviewed 10 week(s) ago
Rooms interior so good, comfortable, and spacious with a variety of room facilities. My children love the bathtub, which can be relaxing for some time. Also, big thanks for the regulation allowing pets. Would love to be back soon.
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Accommodation's Reply
09 Apr 2026
Dear Mr. Christien, Thank you very much for your wonderful review and for sharing your experience with us. We are delighted to know that you and your family enjoyed the spacious and comfortable room, as well as the variety of in-room facilities. It is especially pleasing to hear that your children loved the bathtub and that it provided a relaxing moment during your stay. We also truly appreciate your kind feedback regarding our pet-friendly policy. We are glad that this made your stay more enjoyable and convenient. Thank you once again for choosing Ascott Sudirman Jakarta. We look forward to welcoming you and your family back in the near future for another pleasant and memorable stay. Warm regards, Aulia Nurwicaksono Room Division Manager
w***g
icon-origin-TRAVELOKA
8,5
/10
Reviewed 10 week(s) ago
Great and thank you for the hospitality
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Accommodation's Reply
09 Apr 2026
Dear Valued Guest, Thank you for your kind review and for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay and appreciated our hospitality. It was a pleasure having you with us, and we truly hope to welcome you back to Ascott Sudirman Jakarta in the near future for another pleasant stay. Warm regards, Aulia Nurwicaksono Room Division Manager
Verified Traveler
icon-origin-TRAVELOKA
9,4
/10
Reviewed 12 week(s) ago
The hotel room staff is very nice and clean and honest in cleaning the room.
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Accommodation's Reply
28 Mar 2026
Dear Valued Guest, Thank you for your positive review. We are delighted to hear that you were satisfied with the cleanliness of your room and the friendly and honest service from our staff, which made you feel comfortable throughout your stay. We will share your compliments with the entire team to inspire us to continue providing the best service. We hope to welcome you back again on your next stay for an even better experience. Sincerely, Aulia Nurvicacsono, Rooms Division Manager
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I***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,7
/10
Reviewed 12 week(s) ago
The staff was very friendly, and the apartment was pet friendly
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Accommodation's Reply
27 Mar 2026
Dear Mr./Mrs/, Thank you for taking the time to share your experience with us. We are pleased to learn that you found our staff are friendly and appreciated our pet-friendly apartment concept. Providing a welcoming environment for both our guests and their pets is something we truly value. Your feedback is greatly appreciated and serves as motivation for us to continuously improve our services. We look forward to welcoming you back in the future. Kind regards, Aulia Nurwicaksono Rooms Division Manager
m***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 13 week(s) ago
Nice staff, good location, clean rooms.
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Accommodation's Reply
24 Mar 2026
Dear Valued Guest, Thank you for your excellent rating and positive feedback regarding your stay. We sincerely hope to welcome you back for an even more memorable stay next time. Sincerely, Aulia Nurvicacsono, Rooms Division Manager
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Reyhan F.
icon-origin-TRAVELOKA
9,4
/10
Reviewed 13 week(s) ago
What a nice and comfy, especially if you’re looking for a pet friendly hotel!
1 people find it helpful
Accommodation's Reply
24 Mar 2026
Dear Pak Reyhan, Thank you for taking the time to share your positive review and for giving us such a wonderful rating. We are delighted to hear that you had a nice and comfortable stay with us. It is also great to know that our pet-friendly facilities met your expectations. We look forward to welcoming you and your companion back for another pleasant visit in the future. Warm regards, Aulia Nurwicaksono Rooms Division Manager
Ruth O.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,7
/10
Reviewed 13 week(s) ago
The hotel staff was very friendly and informative, the rooms were spacious and clean.
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Accommodation's Reply
24 Mar 2026
Dear Ruth, Thank you for taking the time to write a review and give us a positive rating. We are delighted to hear that you were satisfied with your room and our service. We hope to welcome you back for another memorable stay. Sincerely, Aulia Nurvicacsono, Rooms Division Manager
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kalista p.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 13 week(s) ago
The staff was very friendly and the location was strategic, I love the ambiance in this hotel
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Accommodation's Reply
24 Mar 2026
Dear Ibu Kalista, Thank you very much for sharing such a wonderful review and for awarding us a perfect score of 10. We are truly delighted to know that you enjoyed your stay with us. It is great to hear that you found our team to be friendly and that our strategic location added convenience to your visit. We are also glad that you loved the ambience of our hotel. We sincerely appreciate your time in sharing your photos as well. They beautifully capture your experience and are truly encouraging for the team. We look forward to welcoming you back for another pleasant stay soon. Warm regards, Aulia Nurwicaksono Rooms Division Manager
E***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 15 week(s) ago
Best hotel in Jakarta, best view, facilities, service
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Accommodation's Reply
08 Mar 2026
Dear Valued Guest, Thank you for your excellent rating. We greatly appreciate your positive feedback regarding our service. We hope to welcome you back for your next stay. Sincerely, Aulia Nurvicacsono, Rooms Division Manager
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E***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 15 week(s) ago
Satisfactory service, complete room facilities, extraordinary view from the room
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1 people find it helpful
Accommodation's Reply
08 Mar 2026
Dear Valued Guest, Thank you for your excellent rating. We greatly appreciate your positive feedback regarding our services and facilities. We hope to welcome you back for your next stay. Sincerely, Aulia Nurvicacsono, Rooms Division Manager
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D***i
icon-Business
Business
icon-origin-TRAVELOKA
9,7
/10
Reviewed 15 week(s) ago
Had a pleasant stay. I would definitely stay here again!
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Accommodation's Reply
08 Mar 2026
Dear Guest, Thank you for taking the time to provide us with your review. We were delighted to learn that overall, you enjoyed your stay with us, and we are happy to have met your expectations in service and quality standards. Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future. Best regards, Aulia Nurwicaksono Room Division Manager
I***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 16 week(s) ago
Very impressed with the bathroom design in the master bedroom ;-)
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Accommodation's Reply
08 Mar 2026
Dear Valued Guest, Thank you for your excellent rating. We greatly appreciate your positive comments regarding the amenities in our room, especially the design of the main bathroom. We hope to welcome you back for your next stay. Sincerely, Aulia Nurvicacsono, Rooms Division Manager
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Suhardi T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 17 week(s) ago
Cleanliness is excellent. Kitchen is very well equipped. All utensils are there and ready to use. The fridge is cold and can store foods with ease. A coffee machine is available. The bedroom is clean and spacious. Got a clear city night view which is charming. The bathroom is very clean with a double vanity sink, standing rainfall shower, and bathtub with infinite hot water. Love it. The gym is quite small but basic equipment and machines are there. The swimming pool also is quite small. More to plunge pool I guess. My room is a studio but when I check-in at midnight, since the studio room is not available, I got upgraded to a premium 1-bed room without any hassle. Thank you very much Ascott Sudirman for this. Overall this is a very nice choice of hotel with a top-notch service, cleanliness, and comfort.
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1 people find it helpful
Accommodation's Reply
01 Mar 2026
Dear Guest, Thank you for taking the time to provide us with your review. We were delighted to learn that overall you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards. Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future. Best regards, Aulia Nurwicaksono Room Division Manager
T***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 18 week(s) ago
Comfortable stay, very helpful staff...
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Accommodation's Reply
01 Mar 2026
Dear Guest, Thank you for taking the time to provide us with your review. We were delighted to learn that overall you enjoyed your stay with us and we are happy to have met your expectations in service and quality standards. Once again, thank you very much for your feedback and we do hope to welcome you back again in our property in the future. Best regards, Aulia Nurwicaksono Room Division Manager
Number of reviews per page
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40