8,1
Very Good
From 1.667 reviews
Provided by travelers on
Cleanliness

8,1

Room Comfort

8,0

Meal

8,0

Location

8,3

Service and Facilites

8,0

People often mention about Cemerlang Inn
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Distance to City Center (28)
Bedroom (25)
Staff Friendliness (24)
Ambiance (22)
Accessibility (21)
Wifi (20)
Room Space (20)
Bathroom (19)
Surroundings (17)
Hotel Area (16)
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Traveler Reviews Cemerlang Inn

Number of reviews per page
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40
Customer reviews
A***r
icon-origin-TRAVELOKA
8,3
/10
Reviewed 1 week(s) ago
Friendly staff, access to the city center is close, only the sound of running water from the upper room is clearly audible. So it's a bit disturbing the comfort of rest. For the price, it's appropriate.
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Y***e
icon-origin-TRAVELOKA
8,5
/10
Reviewed 2 week(s) ago
The staff is okay, they already know me, but finally under mattress 101 there was a musty smell, it seemed wet but the mattress was turned over.
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Rotty F. P.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 4 week(s) ago
The hotel staff is very familiar and friendly.
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2 people find it helpful
M***h
icon-Business
Business
icon-origin-TRAVELOKA
8,8
/10
Reviewed 5 week(s) ago
It is very suitable to stay here, close to the city center.
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2 people find it helpful
m***m
icon-origin-TRAVELOKA
8,5
/10
Reviewed 7 week(s) ago
The room was very cramped and dirty, not as pictured. There were no complimentary coffee/tea facilities. Even getting hot water for tea was difficult because there was no water dispenser. The shower head was broken, there was only one towel for two people. The sanitary kit was minimal: only a very small soap bar, no shampoo, toothbrush, toothpaste, or tissues. Parking was minimal, and I was often woken up from my sleep because the car had to be moved. Compared to the hotel next door (Sriwijaya 99 Hotel), which was more comfortable and had star-rated amenities, and the price difference was only 50,000 rupiah, this accommodation was far superior in terms of service, amenities, cleanliness, and completeness. In short, this accommodation was uncomfortable, dirty, and lacked amenities.
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3 people find it helpful
A***n
icon-origin-TRAVELOKA
8,0
/10
Reviewed 7 week(s) ago
The shower hose was leaking, the room lock was manual, even though there was an access card.
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V***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 13 week(s) ago
It is highly recommended that the facilities be supplemented with a lobby equipped with hot water.
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4 people find it helpful
V***y
icon-origin-TRAVELOKA
10,0
/10
Reviewed 13 week(s) ago
The hotel is clean. Close to the hospital, mall, etc. Friendly staff.
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Y***i
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 14 week(s) ago
Anyway, it's great and thank you
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3 people find it helpful
d***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 16 week(s) ago
The place is clean and the facilities are excellent, and it's well worth the price. I've stayed here several times and it never disappoints.
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4 people find it helpful
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Rensi A.
icon-origin-TRAVELOKA
5,0
/10
Reviewed 17 week(s) ago
Small and narrow hotel with good hot water
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LANNY_ a.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 19 week(s) ago
very steady
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1 people find it helpful
LANNY_ a.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 19 week(s) ago
It's great, but it's noisy at 3 in the morning so I can't sleep.
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1 people find it helpful
Y***d
icon-origin-TRAVELOKA
8,4
/10
Reviewed 21 week(s) ago
Overall, it's comfortable, for the price. The sheets are replaced with new ones, there's hot water, and it's safe. If you want to clean yourself, make sure you bring your own soap and other supplies. A suggestion for the accommodation is to clean the cobwebs in every corner of the room.
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Mutiara
icon-Business
Business
icon-origin-TRAVELOKA
9,7
/10
Reviewed 22 week(s) ago
It's quite comfortable, the staff are friendly, close to everywhere...it's comfortable for those staying alone...but for two people, the space seems too small
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1 people find it helpful
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Muh P.
icon-Business
Business
icon-origin-TRAVELOKA
9,1
/10
Reviewed 24 week(s) ago
A comfortable place in the heart of Palembang city center
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A***a
icon-origin-TRAVELOKA
7,0
/10
Reviewed 26 week(s) ago
Bad Hotel indeed! From the beginning, the staff could only stare blankly!! People's money was not returned at all without any good intentions for a refund, citing consumer error!! We booked the hotel according to what you published in the travel agent. If the room was not available, why not update it in the application!!! Why are you blaming the guest? And my money has not been RETURNED until this second!!! I even canceled the check-in without touching your room at all.
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3 people find it helpful
Y***i
icon-Business
Business
icon-origin-TRAVELOKA
8,5
/10
Reviewed 32 week(s) ago
Anyway, thank you to the friendly staff. The room was comfortable, and the hot water was hot.
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2 people find it helpful
A***o
icon-origin-TRAVELOKA
5,4
/10
Reviewed 33 week(s) ago
Not according to what was ordered in the application, unfriendly service, everything was dirty, both in the yard, room and bathroom
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3 people find it helpful
A***h
icon-origin-TRAVELOKA
10,0
/10
Reviewed 40 week(s) ago
The hotel staff is very good, the service is very good
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1 people find it helpful
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