8,7
Very Good
From 92 reviews
Provided by travelers on
Cleanliness

9,0

Room Comfort

8,7

Meal

8,2

Location

8,8

Service and Facilites

8,7

People often mention about Orchids Saigon Hotel
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Distance to City Center (2)
Staff Friendliness (2)
Room Space (2)
Bathroom (2)
Surroundings (1)
Accessibility (1)
Family Friendly (1)
Wifi (1)
Soundproof (1)
Bedroom (1)
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Traveler Reviews Orchids Saigon Hotel

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40
Customer reviews
LO THI T. H.
icon-Staycation
Staycation
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9,7
/10
Reviewed 55 week(s) ago
The receptionist was enthusiastic, the breakfast was delicious. The room was very comfortable. There was a swimming pool so my kids really liked it. Came back for the second time. Will come back next time.
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Lidya L.
icon-origin-TRAVELOKA
9,1
/10
Reviewed 57 week(s) ago
Nice hotel, great location, friendly staff.
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MervynTran
icon-origin-TRAVELOKA
5,8
/10
Reviewed 94 week(s) ago
The second time comeback here after impressive frist time. Ingenerally, all facilities are very good and more modern than other competitor. However, I have a little problem with my room type as for official website the mention about bathtub but when I c. I they confirm to me that my room is free upgrad. I tottaly was disapointed as room is small and no bathtub when I ask receptionist, they told me should be requested before and now bathtub room was not avaiable. I thinks you should change the name of room type and don't treat your guest like that and without any apologize.
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1 people find it helpful
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Prima W.
icon-origin-TRAVELOKA
9,7
/10
Reviewed 94 week(s) ago
Nice choice for strolling around the Ho Chi Minh City. Friendly & helpful staffs, well kept rooms and nice breakfasts. Overall it's highly recommended.
1 people find it helpful
TRAN T. H.
icon-origin-TRAVELOKA
9,0
/10
Reviewed 113 week(s) ago
Central location, few steps walk to Notre Dame Cathedral and Independence Palace. Rooms are clean, fragrant, very new and genuine. From the staff at the door, the front desk, especially the staff who keep the luggage / send the goods, are very enthusiastic and professional. Staff cleaning the dining room should be more delicate when cleaning metal utensils, avoiding making the loudest noise, especially when guests are still sitting, so it is very similar to chasing guests. Thank you hotel, maybe I will come back.
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LE THI D.
icon-origin-TRAVELOKA
9,7
/10
Reviewed 124 week(s) ago
Khách sạn mới, sạch sẽ, hiện đại Đáng để quay lại
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phan thi anh hong
icon-origin-TRAVELOKA
8,5
/10
Reviewed 133 week(s) ago
Mình là khách hàng thường xuyên, khách sạn rất tốt
1 people find it helpful
Trinh M. T. T.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 144 week(s) ago
Khách sạn sạch sẽ, dịch vụ tốt.
1 people find it helpful
Retnaningsih N. H.
icon-origin-TRAVELOKA
9,7
/10
Reviewed 144 week(s) ago
Spacious, breafast was good, clean!
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Le Thuy D.
icon-origin-TRAVELOKA
9,7
/10
Reviewed 145 week(s) ago
Đáng để trải nghiệm dịch vụ nơi đây!
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Nguyen Q. H.
icon-origin-TRAVELOKA
9,7
/10
Reviewed 154 week(s) ago
I had a great stay here. The staff and housekeepers were super sweet. I got an upgraded room which was a plus. Room was clean, bed was comfy. Loved the pool.
2 people find it helpful
Phuong H.
icon-origin-TRAVELOKA
6,1
/10
Reviewed 157 week(s) ago
The picture is not the same as the real thing, Deluxe room but Superior room. I have verified with the hotel, the hotel responded because the app posted the wrong picture, asked Traveloka to check and give feedback. Thank!
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4 people find it helpful
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Phu D. P. T.
icon-origin-TRAVELOKA
9,7
/10
Reviewed 163 week(s) ago
The cleanest hotel I have ever stayed in, 4 star hotel with 5 star service.
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2 people find it helpful
Pham Nam Cao
icon-origin-TRAVELOKA
9,7
/10
Reviewed 217 week(s) ago
Phòng và dịch vụ tốt. Phòng hơi nhỏ và không có bồn tắm (điểm trừ). Khách sạn ở vị trí đẹp. Có cửa sổ view phố khá thích. Sẽ quay lại khi có thêm bồn tắm nhé.
1 people find it helpful
Accommodation's Reply
19 Apr 2021
Dear Nam Cao, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Best regards, Felix Van E-Commerce Manager
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Tran N. H. B.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 248 week(s) ago
It is great to stay here, beautiful room, clean, high-class bathroom equipment, friendly staff, the location in the city center, convenient transportation, car parking
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3 people find it helpful
Accommodation's Reply
29 Sep 2020
Dear Ngoc, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Best regards, Felix Van E-Commerce Manager
Bui Thanh Thuy
icon-origin-TRAVELOKA
6,2
/10
Reviewed 251 week(s) ago
I booked a room for 2 people and paid for it all with my name card, my friend checked in first, I just came the next morning for breakfast. The hotel told me to pay for my meal. I told me to check in for 2 people now, but the hotel also refused, even though it was only 7:00 am, it took 5 hours to check out. Breakfast cost is only 180K, but it makes me very uncomfortable
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1 people find it helpful
Accommodation's Reply
03 Sep 2020
Dear Ms. Thanh Thuy Thank you for taking the time to review the hotel. Her opinion is very valuable so that the hotel can improve its customer service and upgrade more. The property is sorry to hear that there are some problems with the surcharge for the breakfast service. Because Thanh Thuy confirmed only 1 person at check-in, the restaurant staff reported the additional fee of 180,000 VND. And when she checked the time she stayed at the hotel as well as the staff, the hotel did not see her have any other opinion and still paid normal. However, the hotel will take note of this issue to better train staff, helping customers feel more satisfied when staying at the hotel. The hotel hopes to have a chance to welcome her back with better service. Best regards, Felix Van E-Commerce Manager.
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Juvy R. S. B.
icon-Romantic
Romantic
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10,0
/10
Reviewed 307 week(s) ago
The staff are very nice and accommodating. I will recommend this place to my friends.
1 people find it helpful
Mai A. T.
icon-origin-TRAVELOKA
9,1
/10
Reviewed 324 week(s) ago
The hotel is great, the staff are friendly and enthusiastic. Location near the 23/9 park center and Notre Dame Cathedral.
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Supaporn
icon-origin-TRAVELOKA
8,8
/10
Reviewed 328 week(s) ago
Nice hotel !!! Everything very good I really love this hotel ! Service and very clean and breakfast is delicious
2 people find it helpful
Vincent Y.
icon-Romantic
Romantic
icon-origin-TRAVELOKA
9,7
/10
Reviewed 337 week(s) ago
They have incredible hospitality at reception. Once arrived, they put us at their lobby lounge and we were served with cold refreshing lemongrass drink. At the same time, they helped us to do check in without our present at reception counter. Room is clean and comfortable. Housekeeping service throughout our stay was excellent. Wide choice of breakfast: bread, cereal, local Pho, fruits. The location of hotel is strategic and walking distance to Independent Palace, Saigon Post Office, Notre Dame Cathedral etc. It is only about 20 mins walk to City Hall or Nguyen Hue Walking Street. But we used e-hailing service, which is convenient and charged reasonably. Since it is away from busy street, we have quiet and comfortable stay. Will definitely choose this hotel again in my next trip to Ho Chi Minh.
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