Overall Ratings & Reviews Melia Ho Tram Beach Resort

Dear Ms. Trang, First of all, I would like to express my sincere thanks to Ms. Trang and her family for choosing Meliá Ho Tram for their recent vacation and for taking the time to share their experiences with us. The comments of all customers are extremely important to us to continuously improve our services. I am very sorry for the inconvenience caused during your stay at the resort with the room experience, activities and transportation services. After checking with the relevant department, I found that Ms. Trang called about the transportation of her belongings on October 8 and October 10. Unfortunately, the staff who received my call on October 8 did not share it with the staff in the same department, which caused the staff on October 10 to ask Ms. Trang for some information so that we could receive and send the goods back to you. We sincerely apologize for this issue that has made Ms. Trang unhappy, we are very grateful for Ms. Trang's patience and understanding. At Meliá Ho Tram, we aim to create memorable experiences for all our guests by providing the best customer service and ensuring that all their needs are met. Providing efficient customer support at all times is one of our top priorities. We are certain that your feedback has been noted and shared with our Head of Department for further review and future improvements. Once again, we sincerely apologize for any inconvenience caused to Ms. Trang and her family during her stay. We look forward to welcoming her back to the resort in the near future and giving us the opportunity to provide better service to your family. With all due respect, Minh Tram Quality Assurance Monitoring

Dear Mr. Tuan, First of all, on behalf of the entire staff, I would like to thank you for choosing to stay at Meliá Ho Tram and sincerely thank you for taking the time to share your thoughts about this vacation with us. Like you, Tuan, I am also disappointed that we were not able to provide the service experience that you expected. We are very proud of our staff and their dedication and warm, attentive service. That is why we take this matter even more seriously to ensure that any issues are investigated and ultimately resolved. Once again, I sincerely apologize to Mr. Tuan for the experience at check-in. At Meliá Ho Tram, we aim to create memorable experiences for all our guests by providing the best customer service and ensuring that all their needs are met. Providing efficient customer support at all times is one of our top priorities. We are certain that your feedback has been noted and shared with our Head of Department for further review and future improvements. I look forward to welcoming you and your family back soon! Best regards, Minh Tram Quality Assurance Monitoring

Dear Anh, First of all, on behalf of the entire staff, I would like to thank you for choosing to stay at Meliá Ho Tram and sincerely thank you for taking the time to share your thoughts about this vacation with us. I would also like to thank you for your detailed sharing of your experience at the breakfast restaurant. I have shared these details with the Restaurant Manager for review and review to ensure that our service will meet the expectations of our Guests. Once again, thank you very much Anh for choosing to stay with us, and we look forward to welcoming you back soon! Best regards, Minh Tram Quality Assurance Monitoring

Dear Ms. Dung, First of all, I would like to express my sincere thanks to Ms. Dung and her family for choosing Meliá Ho Tram for their recent vacation and for taking the time to fill out our online survey. I would also like to thank you for sharing about the electric car service. I have shared these details with the Front Office Manager for checking and reviewing, to ensure that our service will meet the expectations of our guests. Once again, thank you very much Dung for choosing to stay with us, and we look forward to welcoming you back soon! Best regards, Minh Tram Quality Assurance Monitoring

Dear Ms. Trinh, First of all, on behalf of the entire staff, I would like to thank you and your family for choosing to stay at Meliá Ho Tram and sincerely thank you for taking the time to share your thoughts about this vacation with us. Wishing you and your family good health and much happiness! I look forward to welcoming you and your family back soon! Best regards, Minh Tram Quality Assurance Monitoring

Dear Ms. Hue, First of all, on behalf of the entire staff, I would like to thank you and your family for choosing to stay at Meliá Ho Tram and sincerely thank you for taking the time to share your thoughts about this vacation with us. We are truly sorry for our room experience. We have directly communicated these comments to the Head of Housekeeping for further review and improvement in the future. Once again, we sincerely apologize for any inconvenience caused to Ms. Hue and her family during her stay. We look forward to welcoming her back to the resort in the near future and giving us the opportunity to provide better service to your family. With all due respect, Minh Tram Quality Assurance Monitoring

Dear Valued Guest, Thank you for choosing our resort for your recent stay in Ho Tram. We would like to also thank you for your spending your time to provide us with your feedback related to the experiences in the resort. I have noted down and shared your comments with the Head of Department in charge so we can look into this further to ensure our services meet our guests’ expectations. We humbly apologize for any inconvenience to you and your family and hope it did not mark the overall stay. Your comments give us the opportunity to improve our service and I hope we have the chance to serve your family better at Melia Ho Tram Beach Resort during the next trip. Warmest Regards, Anny Krishnan (Ms.) Quality Assurance Supervisor

Dear Ms. Nguyen NAK, First of all, on behalf of the entire staff, I would like to thank you and your family for choosing to vacation with Meliá Ho Tram and sincerely thank you for taking the time to share your thoughts about this vacation with us. me. I look forward to welcoming you and your family back in the near future! Best regards, Sophie Nguyen Customer Care Supervisor

Dear Ms. Linh, Thank you for taking the time to write a review for us and complete the Customer Satisfaction Survey. Wishing you and your family good health and lots of joy! I look forward to welcoming you and your family back in the near future! Best regards, Minh Tram Quality Assurance Monitoring

Dear Valued Guest, Thank you for staying with us and give a perfect score. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. We are all looking forward to welcoming you back in Meliá Ho Tram Beach Resort. Kind Regards, Anny Krishnan (Ms.) Quality Assurance Supervisor

Dear Ms. Duy, First of all, on behalf of the entire staff, I would like to thank you for choosing to vacation with Meliá Ho Tram and sincerely thank you for taking the time to share your thoughts about this vacation with us. Wishing you and your family good health and lots of joy! I look forward to welcoming you and your family back in the near future! Best regards, Minh Tram Quality Assurance Monitoring