Overall Ratings & Reviews Novon Family Hotel Syariah

The hotel's location is strategic, close to various tourist attractions around Batu. Most liked the playing ground, there are indoor and outdoor (near the swimming pool). Suitable for family vacations, especially for toddlers.

easy check in check out process, spacious room (suite type) no connecting room. hanging bathroom door so when taking a shower the water splashes into the room so it's muddy, if the washbasin is outside the KM (better inside the KM), amenities are ok, no breakfast but coffee, tea, sugar + fried snacks are provided. car parking is sufficient, security is not optimal

Friendly staff, very helpful, clean, comfortable place, close to Arjosari Terminal.

Previously I apologize, I want to give 2 stars but I can't bear it, this is with a special note based on my unpleasant experience in room 210, May 11, 2025. It all comes back to each individual, about taste and others: Because my child is studying at UB, has often been to Malang, this is the first time staying at a sharia inn. The FO staff has been trained for interrogation, from asking for marriage certificates, ID cards were confiscated, because the four of us were told to add an extra bed, even though my child is boarding and it is not certain that he will stay overnight because he has college assignments. The extra bed of 85 thousand is paid for by QRIS and is charged 1%, so far I have tapped QRIS in other places and there is no charge (as far as I know the latest provisions for transactions up to 500 thousand charge 0%). KM without exhaust, the sink pipe goes into the bathroom. So before ablution, you have to flush the remains of the sink flow (mouthwash, toothpaste). The contour of the 2nd floor after the stairs is uneven, prone to falling for those who are not careful.

The staff is very helpful, the hotel is recommended. Strategic location.

All okay Recommended! Staff humble

friendly hotel staff and close to supermarket

At the beginning of check-in, you must prepare the original ID card of the husband and wife or marriage certificate. The original ID card is also kept during the stay. Adequate parking. Friendly staff. The room is quite clean, only the pillow is not high enough. The water is very smooth and the hot water is great. Get 2 towels and 2 sets of soap, toothpaste, toothbrush, shower cap. There is a sink, only the outlet pipe goes directly to the bathroom floor because the floor is slippery. The AC is quite cold and there is a Flat TV. TV channels and pictures are very good. Minus the bathroom that can't be locked, and the room is an old-fashioned model, but OK, very comfortable for transit. Next time I can stay again.

Friendly staff, allowed for early CI. Thank you very much

The good impression of this hotel makes it a destination for rest around Malang.

Always OK & memorable stay at this hotel.

Hotel staff is very friendly Smiling a lot Good atmosphere

Recommended for those who want to stay comfortably and comfortably. For families or just for transit, the hotel is clean and truly runs sharia, safe, comfortable and quiet. Great.

Economical Price, very good room quality, Family room is suitable for four. Location is close to the toll gate.

Very impressive, the service is very good, cleanliness is good.

Friendly staff, clean and spacious rooms.

The hotel staff were nice, but some were still a bit confused when I asked, like the first time I wanted to check in using the Etiquette app, the staff seemed confused and confused. I don't know, maybe the staff is new or what, but fortunately the check-in process went smoothly. The staff are friendly and kind, I asked to borrow a spoon and a fork was given. The room was very clean, the bathroom was also very clean, the cleanliness was really good in my opinion even though I only rented an economy room. In front of the hotel there is also a cafe where the food and beverages are pretty good. Sometimes the air conditioner is really cold, sometimes it's not, but it's not a problem because the area is also cold. Only the wifi is really slow, and there are no telephone facilities in the room to make it easier to call the receptionist. There is also no water heater in the economy room. The picture on the TV seems to disappear.

Comfortable. Suitable for those arriving in Malang by bus, near Arjosari Terminal.

Budget hotel yang terasa seperti dirumah, nyaman, terasa hangat dan bersih.

Kamar bersih nyaman, ac dingin, air panas berfungsi dengan baik. Ndak berisik walau di pinggir jalan. Oke sekali untuk harga segitu saat weekend.