8,6
Very Good
From 2.254 reviews
Provided by travelers on
Cleanliness

8,8

Room Comfort

8,7

Meal

8,6

Location

8,8

Service and Facilites

8,7

People often mention about Luminor Hotel Airport Sidoarjo By WH
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Staff Friendliness (72)
Ambiance (68)
Bedroom (68)
Distance to City Center (63)
Bathroom (63)
Variety (61)
Taste (60)
Accessibility (58)
Wifi (57)
Surroundings (56)
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Traveler Reviews Luminor Hotel Airport Sidoarjo By WH

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40
Customer reviews
N***i
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9,4
/10
Reviewed 4 day(s) ago
All staff are friendly in serving.
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Accommodation's Reply
28 Jul 2025
Dear N*i, Thank you for your positive review of your stay at our hotel. We are delighted to learn that our services and facilities met your expectations. This feedback is crucial for us to maintain our highest standards of service. We look forward to welcoming you back soon. Sincerely, Luminor Hotel Sidoarjo Management.
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A***h
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 day(s) ago
Goods & everything good. Service fast & comfortable.
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b***s
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 day(s) ago
Wow, as soon as I checked in, I was immediately greeted warmly by all the staff, especially the receptionist. Thank you to Ms. Risma for giving me a warm welcome and compliments. Best of luck!
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Accommodation's Reply
28 Jul 2025
Dear B*s, We greatly appreciate the time you took to share your experience at our hotel. We are delighted to know that Risma's service met your expectations. Your review means a lot to us, and it would be an honor to welcome you back on your next visit. Best regards, Adisca Fajar, Front Office Manager.
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E***A
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 day(s) ago
Strategic, comfortable, easy to find food and other necessities
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Accommodation's Reply
28 Jul 2025
Dear Mr. E*A, Thank you for your positive review of your stay at our hotel. We are delighted to learn that our services and facilities met your expectations. This feedback is crucial for us to maintain our highest standards of service. We look forward to welcoming you back soon. Sincerely, Luminor Hotel Sidoarjo Management.
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G***t
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
Good food, clean rooms, friendly staff, tias
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Accommodation's Reply
26 Jul 2025
Dear Mr. G*t, We greatly appreciate the time you took to share your experience at our hotel. We are delighted to know that Tias's service met your expectations. Your review means a lot to us, and it would be an honor to welcome you back on your next visit. Best regards, Adisca Fajar, Front Office Manager.
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Hadi M.
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
The main choice, especially if you want to continue flying outside the island
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Accommodation's Reply
24 Jul 2025
Dear Mr. Hadi, Thank you for your positive review of your stay at our hotel. We are delighted to learn that our services and facilities met your expectations. This feedback is crucial for us to maintain our highest standards of service. We look forward to welcoming you back soon. Sincerely, Luminor Hotel Sidoarjo Management.
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D***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
The room was clean, the staff was friendly, and the breakfast was delicious and varied. I'd definitely stay here again.
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Accommodation's Reply
21 Jul 2025
Dear Ms. D*a, Thank you for your positive review of your stay at our hotel. We are delighted to learn that our services and facilities met your expectations. This feedback is crucial for us to maintain our highest standards of service. We look forward to welcoming you back soon. Sincerely, Luminor Hotel Sidoarjo Management.
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juliana
icon-Business
Business
icon-origin-TRAVELOKA
8,5
/10
Reviewed 2 week(s) ago
Checking in on the first day was already late at night, I was really tired from a 10-day trip outside Java. Unfortunately, the AC wasn't cooling and the water was dripping quite a lot. I called the receptionist and a technician immediately came to fix it. The AC was cooling and no longer dripping. Just make sure the maintenance is up to date, sometimes when you're too tired, your patience is a bit thin. Located in the center of Sidoarjo, I got a room on the main road, so it was quite noisy, even though it was on the 9th floor. The breakfast menu is quite extensive, just a suggestion for bread and cakes, it's better to have a small but tasty selection rather than too many variations that taste mediocre and unappetizing.
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Accommodation's Reply
19 Jul 2025
Dear Ms. Juliana, Thank you for your review. We are very sorry to learn that your stay at Luminor Hotel Sidoarjo was not as expected. We appreciate your openness and would like to extend our sincerest apologies. We have conducted an internal evaluation and are committed to making the necessary improvements to prevent a similar incident from recurring. We hope you will give us the opportunity to improve your experience on your next visit. Sincerely, Luminor Hotel Sidoarjo Management.
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Heribertus G. G. A. N.
icon-Business
Business
icon-origin-TRAVELOKA
9,7
/10
Reviewed 3 week(s) ago
the staffs delivers warm and excellece service. location is on center of the city. near food center. But there is not swimming pool nor gym
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Accommodation's Reply
09 Jul 2025
Dear Mr Heribertus, Thank you for your positive review regarding your stay at our hotel. We are delighted to hear that the services and facilities we provided met your expectations. Feedback like this is vital for us to continue maintaining the highest service standards. We look forward to welcoming you back soon. Sincerely, Management of Luminor Hotel Sidoarjo
Y***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
For me, who was my first time visiting Sidoarjo, staying at this hotel was very comfortable, with friendly staff, especially Mbak Renna who helped me with the check-in process, and I was given fruit delivered to my room, giving me a good impression of service. Delicious breakfast food and comfortable rooms, staying here is very worth it.
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Accommodation's Reply
08 Jul 2025
Dear Mr. Y*s, We greatly appreciate the time you took to share your experience staying at our hotel. It is a pleasure to know that Renna's service met your expectations. Your review means a lot to us, and it would be an honor to welcome you back on your next visit. Best regards, Adisca Fajar. Front Office Manager.
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Rica M.
icon-Business
Business
icon-origin-TRAVELOKA
8,4
/10
Reviewed 4 week(s) ago
Very busy hotel, at 07.00 we already heard the sound check from the ground floor. Suitable for business travel but please improve the soundproofing because it is very noisy
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Accommodation's Reply
01 Jul 2025
Dear Ms. Rica, Thank you for your review. We are very sorry to hear that your stay at Luminor Hotel Sidoarjo was not as expected. We appreciate your openness and would like to express our sincere apologies. We have conducted an internal evaluation and are committed to making the necessary improvements to prevent a similar incident from happening again. We hope you will give us the opportunity to improve your experience on your next visit. Best regards,. Luminor Hotel Sidoarjo Management.
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rima l.
icon-origin-TRAVELOKA
9,7
/10
Reviewed 5 week(s) ago
When I go to Sidoarjo, I always stay here because it's easy to go anywhere. In my opinion, the food is lacking, but the good thing is that it's easy to find food around the hotel while walking and there are lots of places selling it.
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Accommodation's Reply
25 Jun 2025
Dear Mrs. Rima, Thank you for your review. We are very sorry to hear that your stay at Luminor Hotel Sidoarjo was not as expected. We appreciate your openness and would like to express our sincere apologies. We have conducted an internal evaluation and are committed to making the necessary improvements to prevent a similar incident from happening again. We hope you will give us the opportunity to improve your experience on your next visit. Best regards,. Luminor Hotel Sidoarjo Management.
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Widiarto
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
Comfortable, clean room, strong shower water.
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Accommodation's Reply
17 Jun 2025
Dear Mr. Widiarto, Thank you for your positive review regarding your stay at our hotel. We are very pleased to know that the services and facilities we provide have met your expectations. Feedback like this is very important for us to continue to maintain the best service standards. We look forward to welcoming you back in the near future. Best regards, Luminor Hotel Sidoarjo Management.
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A***A
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
The staff is friendly, very pleasant and a favorite hotel in Sidoarjo, basically since it was first established in Sidoarjo 🫶😍😘😘🤗🤗
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Accommodation's Reply
12 Jun 2025
Dear A*A, Thank you for your positive review regarding your stay at our hotel. We are very pleased to know that the services and facilities we provide have met your expectations. Feedback like this is very important for us to continue to maintain the best service standards. We look forward to welcoming you back in the near future. Best regards, Luminor Hotel Sidoarjo Management.
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A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 8 week(s) ago
The hotel staff is friendly. The check-in process is fast and you get a welcome drink. The hotel is close to the city center. You can view the stadium and the mall. Thank you for the service.
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Accommodation's Reply
09 Jun 2025
Dear A*a, Thank you for your positive review regarding your stay at our hotel. We are very pleased to know that the services and facilities we provide have met your expectations. Feedback like this is very important for us to continue to maintain the best service standards. We look forward to welcoming you back in the near future. Best regards, Luminor Hotel Sidoarjo Management.
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Arjuna n. P.
icon-Business
Business
icon-origin-TRAVELOKA
8,8
/10
Reviewed 8 week(s) ago
all fun and good location
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Accommodation's Reply
04 Jun 2025
Dear Mr. Arjuna, Thank you for your positive review regarding your stay at our hotel. We are very pleased to know that the services and facilities we provide have met your expectations. Feedback like this is very important for us to continue to maintain the best service standards. We look forward to welcoming you back in the near future. Best regards, Luminor Hotel Sidoarjo Management.
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E***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 9 week(s) ago
Incidentally, the message for the guest was good, no complaints.
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Accommodation's Reply
26 May 2025
Dear E*a, Thank you for your positive review regarding your stay at our hotel. We are very pleased to know that the services and facilities we provide have met your expectations. Feedback like this is very important for us to continue to maintain the best service standards. We look forward to welcoming you back in the near future. Best regards, Luminor Hotel Sidoarjo Management.
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N***a
icon-origin-TRAVELOKA
9,6
/10
Reviewed 9 week(s) ago
The glass when filled with mineral water looks like there is oil in it. Please pay more attention to cleanliness
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Accommodation's Reply
27 May 2025
Dear N*a, Thank you for your review. We are very sorry to hear that your stay at Luminor Hotel Sidoarjo was not as expected. We appreciate your openness and would like to express our sincere apologies. We have conducted an internal evaluation and are committed to making the necessary improvements to prevent a similar incident from happening again. We hope you will give us the opportunity to improve your experience on your next visit. Best regards,. Luminor Hotel Sidoarjo Management.
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J***e
icon-Business
Business
icon-origin-TRAVELOKA
7,0
/10
Reviewed 10 week(s) ago
A bit disappointed because I booked a non-smoking room, but got a room that had been used by someone who smoked, so the smell of cigarettes was everywhere. Both of the towels smelled of cigarettes, I was disappointed in this case, probably won't stay here again.
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Accommodation's Reply
26 May 2025
Dear Mr. Jose, Thank you for your review. We are very sorry to hear that your stay at Luminor Hotel Sidoarjo was not as expected. We appreciate your openness and would like to express our sincere apologies. We have conducted an internal evaluation and are committed to making the necessary improvements to prevent a similar incident from happening again. We hope you will give us the opportunity to improve your experience on your next visit. Best regards,. Luminor Hotel Sidoarjo Management.
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Aris S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 11 week(s) ago
I've been to Luminor many times. The hotel is really good, the staff are friendly, the food is also delicious, that's why I'm a regular at Luminor.
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Accommodation's Reply
19 May 2025
Dear Mr. Aris, Thank you for your positive review regarding your stay at our hotel. We are very pleased to know that the services and facilities we provide have met your expectations. Feedback like this is very important for us to continue to maintain the best service standards. We look forward to welcoming you back in the near future. Best regards, Luminor Hotel Sidoarjo Management.
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Number of reviews per page
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