Dear Desi,
Thank you for taking the time to share your feedback. We’re pleased to hear that you found the room clean, the bed comfortable, and the check-out process convenient.
We’re truly sorry for any confusion regarding the charge for your child. To clarify, our policy allows children under 6 years old to stay free of charge when sharing existing bedding with their parents. If there was a miscommunication or error during your booking or check-in, we sincerely apologize. Our team is currently reviewing the situation to ensure this policy is clearly communicated and properly followed at all times.
Your feedback is very much appreciated, and it helps us continue to improve our guest experience. We hope to have the opportunity to welcome you and your family again in the future under better circumstances.
Warm regards,
Marwin Team