8.5
Very Good
From 506 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.5

Meal

7.9

Location

8.8

Service and Facilites

8.6

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Traveler Reviews The Secret Garden Hostel

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40
Customer reviews
Tran v. T.
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9.4
/10
Reviewed 77 week(s) ago
Ok within the price range, located on the upper floor is a bit extreme, because there is no privacy from the people next door
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CONG C.
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9.7
/10
Reviewed 78 week(s) ago
After staying and experiencing this hotel, I feel very good, the reception staff is attentive and attentive
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Ho
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8.8
/10
Reviewed 81 week(s) ago
Reasonable price, shared toilet with 2 bathrooms, 4 clean toilets. There is a pub next to the bar and on the 4th floor so it is quite noisy at night. The plus point is that those who are afraid of me don't have to be afraid here.
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Vu Hoai H. Y.
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9.7
/10
Reviewed 81 week(s) ago
Hostel is clean, staff is enthusiastic and supportive. There is a very comfortable dining room and restroom, and the price is cheap, so I will come back in the future
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Vo Thi Thanh Tam
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9.1
/10
Reviewed 82 week(s) ago
Happy staff. Each bedroom has its own toilet
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Binh
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9.4
/10
Reviewed 83 week(s) ago
Those who need quiet or have trouble sleeping should consider this because the hostel is next to the bar🥹 but the staff doesn't have it for 10 VND❤️
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Dang
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8.8
/10
Reviewed 87 week(s) ago
Mình đặt qua app, nghĩ sẽ được căn có cửa sổ, nhưng hông được nên hơi buồn xíu. Khu phòng riêng và khu dorm riêng ở chung một tầng. Lối đi vào nằm ở tầng 2, đi vào là đến phòng chung, để mọi người làm việc, bên trái là lối vào khu phòng ngủ( gồm cả dorm + phòng riêng ), bên phải là khu NVS chung. Điểm cộng: NVS sạch sẽ, không mùi, dù là NVS tập thể, nhân viên lễ tân nhiệt tình, support khách, cho phép mình check in sớm hẳn 1 tiếng. Nhân viên tuyệt vời, không có điểm gì để chê hết. Nhân viên sẽ đưa ra lời khuyên về việc có quán bar ở tầng 4 nên sẽ ồn nếu mọi người không chấp nhận được thì nên cân nhắc. Điểm trừ: - Không tách riêng khu phòng riêng và dorm nên rất ồn, ồn từ tiếng nói chuyện của mọi người, cách âm kém. Chưa kể tiếng bar trên tầng 4, dù mình không phải người nhạy cảm với tiếng ồn, nhưng nhạc mạnh khiến cửa phòng mình rung nên khó ngủ. Không rcm cho ai không thích ồn và cần sự riêng tư. - Với giá mình đặt qua app là 180k thì mình thấy không hài lòng, vì phòng kín, không có cửa sổ mở được, đèn tối, cộng với việc chung khu dorm nên để bảo mình quay lại không thì sẽ không.
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Accommodation's Reply
03 Oct 2023
Hello Thao, thank you for taking the time to write a review for the hotel and I'm very sorry for having a bad experience while staying here. Regarding the noise problem of the bar next door, we have warned you in advance and prepared plugs at the counter, we hope you will understand. In addition, we will pay attention to customers' suggestions so that we can modify and develop further. Once again, we sincerely apologize to you and hope to welcome you better next time. Best regards TSG Team.
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Truong T. K. N.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 89 week(s) ago
This place's price and service are quite good for those traveling alone. It's just that the hotel is close to a bar so at night the music is loud and loud. The hotel gives you earplugs but they don't seem to be very effective. Overall quite good.
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Accommodation's Reply
15 Sep 2023
Dear Thank you for choosing The Secret Garden as a stopover for your trip. And thank you for your comments about the hotel. We will use that as a source of motivation to improve and develop further in the future. Regarding the noise issue, we have worked with the bar manager next door and are in the process of resolving the issue. The hotel will try to fix the problem in the near future. We are very sorry for these inconveniences. Hopefully the next time you come to stay at the hotel, you will have the most wonderful and memorable experiences at The Secret Garden. Best regards TSG
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Vong H. L.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 90 week(s) ago
Have stayed here many times. Hostel has changed and improved for the better. Happy staff, hostel right in the center near Han Market.
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Accommodation's Reply
15 Sep 2023
Dear Thank you for choosing The Secret Garden as a stopover for your trip. And thank you for your comments about the hotel. We will use that as a source of motivation to develop and improve further in the future. Hopefully the next time you come to stay at the hotel, you will have the most wonderful and memorable experiences at The Secret Garden. Best regards TSG
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Phan T. N. H.
icon-origin-TRAVELOKA
8.7
/10
Reviewed 91 week(s) ago
I only stayed for 1 night, the advantage is cheap, convenient for those who need a short sleep, lovely staff, from the receptionist to the cleaning lady. The downside is that it is next to the clubhouse, the music is loud until 3 am (the staff has prepared earplugs), because the dormitory room cannot avoid noisy inconveniences from the side beds. I didn't use the bathroom but the toilet and sink were quite ok. For the price, I feel it's okay to take a break from this place. The staff speaks in a hoarse voice that I can't hear clearly hihi 7/10
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Accommodation's Reply
16 Sep 2023
Dear Thank you for choosing The Secret Garden as a stopover for your trip. And also thank you for your comments about the hotel. We will use that as a source of motivation to develop and improve further in the future. Regarding the noise issue from the bar next door, the hotel has worked with the bar manager and is in the process of handling this issue. Regarding noise from the neighboring beds, the hotel has posted notices about maintaining order after 10pm. Or you can notify the reception so we can remind guests. We are very sorry for this inconvenience. Hopefully next time you come to stay at the hotel you will have the best and most memorable experiences at The Secret Garden. Best regards TSG
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Nhan h.
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10.0
/10
Reviewed 92 week(s) ago
lễ tân nhiệt tình, sạch sẽ, thay giường thường xuyên
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Accommodation's Reply
01 Sep 2023
Hello Da Vuon, Thank you very much for your sincere assessment of the Garden. Vuon is very grateful that he cared and chose Vuon as a place to stay during his trip. Although the hotel still has many shortcomings, we will try to improve service quality in the future. There is no doubt that my review is the motivation for the Garden and its staff to try harder. Thank you and have a nice day. Sending you my best wishes, TSG
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Uyểnn N.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 93 week(s) ago
The reception service was enthusiastic, in this room, the most inconvenient was the night there was a band upstairs, so it was very noisy, but because everyone was drunk that night, no matter how loud the music was, they slept like they were dead, it did not affect much. If I have a chance, I will book this place again. There aren't any places to sell drugs or errands around, so it takes too much time to find 🥲🥲
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Accommodation's Reply
21 Aug 2023
Dear Thank you for choosing The Secret Garden as a destination for your trip. And also thank you for your comments about the hotel. We will take that as a source of motivation to be able to improve and develop further in the future. Hopefully the next time you come to stay at the hotel, you will have the best and most memorable experience at The Secret Garden. Best regards TSG
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Khánh D. V. N.
icon-origin-TRAVELOKA
9.0
/10
Reviewed 94 week(s) ago
Cá nhân mình ở khách sạn này lần 2 khá oke. Tuy nhiên nếu về muộn thì xe sẽ để ở chi nhánh 68. Việc chỉ có 1 lễ tân và không có bảo vệ ca đêm gác xe làm mình cảm thấy thiếu sự an toàn. Phòng dorm gọn gàng sạch sẽ tuy nhiên nhạc từ quán bar kế bên khá ồn, khó ngủ. Nhân viên dễ thương mà rep hỗ trợ hơi chậm tí xíu
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Accommodation's Reply
21 Aug 2023
Dear Thank you for choosing The Secret Garden as your destination for your trip. And also thank you for your comments about the hotel. We will use that as a source of motivation to be able to improve and develop further in the future. Regarding the noise issue from the bar next door, the hotel has worked with the bar's manager and is in the process. handle this problem. At check-in, we have a noise warning and have earplugs ready at the reception area. Very sorry for this inconvenience. Hopefully the next time you come to stay at the hotel, you will have the best and most memorable experience at The Secret Garden. Best regards TSG
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Thái K. H.
icon-origin-TRAVELOKA
6.3
/10
Reviewed 97 week(s) ago
Ồn, trên tầng là quán nhạc mở xuyên đêm khiến tôi không thể ngủ được, nên các bạn lưu ý trước khi đặt chỗ nhé, nhân viên nói chuyện cũng không được thân thiện lắm
3 people find it helpful
Accommodation's Reply
02 Aug 2023
Dear Thank you for choosing The Secret Garden as your destination for your trip. And also thank you for your comments for the hotel. Regarding the noise issue from the bar next door, the hotel has worked with the bar's manager and is in the process of resolving this issue. At check-in, we have a noise warning and have earplugs ready at the reception area. Very sorry for this inconvenience. The hotel has posted notices about keeping order after 10pm. About the staff we will improve further in the future. Hopefully the next time you come to stay at the hotel you will have the best and most memorable experience at The Secret Garden. Best regards TSG
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Tran T. T. U.
icon-origin-TRAVELOKA
8.4
/10
Reviewed 97 week(s) ago
Chỉ nên đi cùng bạn bè hoặc những người mình thân thiết mà tính cách thoáng, không câu nệ. Để an toàn thì nên dùng phòng ngủ có phòng tắm riêng, sẽ tiện và sạch sẽ hơn nhiều. 3h đêm vẫn có tiếng nhạc, nhưng vì 3h đêm bọn mình vẫn chơi nên cũng không thấy có vấn đề gì, nhưng nếu ai muốn ngủ đúng giờ thì chắc sẽ thấy khó chịu. Nên mn cân nhắc tuỳ nhu cầu
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1 people find it helpful
Accommodation's Reply
02 Aug 2023
Dear Thank you for choosing The Secret Garden as your destination for your trip. And also thank you for your comments for the hotel. Regarding the noise issue from the bar next door, the hotel has worked with the bar's manager and is in the process of resolving the issue. At check-in, we have a noise warning and have earplugs ready at the reception area. Very sorry for this inconvenience. Hopefully the next time you come to stay at the hotel you will have the best and most memorable experience at The Secret Garden. Best regards TSG
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Nhan h.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 98 week(s) ago
khách sạn ngay trung tâm đà nẵng, gần chợ hàn
3 people find it helpful
Accommodation's Reply
27 Jul 2023
Hello Garden, Garden would like to thank you for your review of the hotel so that the Garden can recognize and improve its shortcomings. This will be the motivation for the Garden and its staff to try harder in the future. Once again, the Garden would like to thank you and see you on the next occasion. Best regards, TSG
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Nhat Q. S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 98 week(s) ago
Dorm is clean, fully equipped. Close to the city center with easy access.
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3 people find it helpful
Accommodation's Reply
27 Jul 2023
Hello Garden, First of all, Vuon would like to thank you for your interest in The Secret Garden and for choosing the hotel as your stopover during your trip to Da Nang. Garden is also very happy to receive your review, the hotel will try to improve the service quality even better to better serve customers. Hope to have the opportunity to welcome you again next time. Have a good day, Best regards, TSG
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Nhan h.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 101 week(s) ago
giả rẻ ban đêm hơi ồn có quán bar bên cạnh
1 people find it helpful
Accommodation's Reply
29 Jun 2023
Hello Garden, First of all, thank you very much for choosing Garden as your stopover for your trip to Da Nang. Garden also apologizes for not being able to bring you the best experience. The garden is trying to improve the soundproofing system and has prepared earplugs at the counter for guests to use when needed. Once again, the Garden would like to acknowledge your comments and will take this as a motivation to try harder in the future. Best regards, TSG
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Hoang C. A.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 103 week(s) ago
Es ist sehr gut. Du solltest dieses Hotel benutzen.
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Accommodation's Reply
23 Jun 2023
Dear Hoang Cong Anh , First of all, we would like to thank you for choosing our hotel for your trip. We are sincerely happy to receive your review. That is our motivation to be better and improve our services in the future. Have a great day, Best wishes, The Garden team.
Phong T. C.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 104 week(s) ago
Khách sạn ok, sạch sẽ, nhân viên tận tình, với giá này thì ổn áp nha
5 people find it helpful
Accommodation's Reply
11 Jun 2023
Hello Garden, Garden thank you very much for your appreciation for the staff of the Garden, hope to welcome you on the next occasion. Have a good day, Best regards
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