Dear Mr. Alvin, Thank you for staying at Horizon Nindia Semarang Hotel and thank you for taking the time to share your experience with us. After reading your review, we apologize for the inconvenience you experienced during your stay, which may have affected your experience. We will immediately follow up on this matter with the relevant department and take measures to prevent such incidents from happening again in the future. We look forward to welcoming you back to Horizon Nindia Semarang Hotel with even better facilities and services. Sincerely, Kukuh Mulianto, General Manager