Traveloka (1.658)
Other sources (6)
8,6
Very Good
From 1.658 reviews
Provided by travelers on
Cleanliness
8,9
Room Comfort
8,8
Meal
8,6
Location
8,9
Service and Facilites
8,8
People often mention about Hotel Santika Gresik
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Staff Friendliness (31)
Bedroom (30)
Variety (29)
Room Space (26)
Bathroom (26)
Ambiance (25)
Hotel Area (25)
Taste (25)
Family Friendly (24)
Accessibility (23)
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Traveler Reviews Hotel Santika Gresik
Number of reviews per page
20
40
Customer reviews
H***n
Leisure
10,0
/10
Reviewed 4 day(s) ago
The staff is very friendly and helpful.
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S***t
Staycation
9,7
/10
Reviewed 1 week(s) ago
Maintain the quality of the hotel's service. The only downside is that the twin beds are combined into one.
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i***a
Staycation
10,0
/10
Reviewed 2 week(s) ago
Excellent.. If you're bored, just come here, it's really close to home 😁
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+5
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D***a
Leisure
10,0
/10
Reviewed 2 week(s) ago
So cozy stay in here, near with Transmart and easy access to anywhere
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S***i
Staycation
10,0
/10
Reviewed 7 week(s) ago
friendly service and clean room
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1 people find it helpful
Accommodation's Reply
04 Aug 2025
Dear Mr. Sonni, Warm greetings from Hotel Santika Gresik. Thank you for choosing us as your choice for your stay and for taking the time to share your review of your stay with us. We are delighted to know that you enjoyed your stay at our property. If there is anything we can do to make your next visit more enjoyable and comfortable, please let us know. We are delighted to serve you. Thank you again, and we look forward to welcoming you back soon. Best regards, Jaelani Romli, General Manager
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WW
Woto W.
6,5
/10
Reviewed 7 week(s) ago
Ordered smoking, received non-smoking.
Friendly female staff
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Accommodation's Reply
04 Aug 2025
Dear Mr. Woto W, Warm greetings from Hotel Santika Gresik. Thank you for choosing us as your choice for your stay and for taking the time to share your review of your stay with us. We are delighted to know that you enjoyed your stay at our property. We apologize for the inconvenience, and we will ensure that our mistake will not happen again. If there is anything we can do to make your next visit more enjoyable and comfortable, please let us know. We are happy to serve you. Thank you again, and we look forward to welcoming you back soon. Best regards, Jaelani Romli, General Manager
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T***i
Leisure
10,0
/10
Reviewed 7 week(s) ago
The hotel staff was friendly upon check-in. The staff were responsive and always helpful. The service was very good.
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Accommodation's Reply
04 Aug 2025
Dear Ms. Triyanti Meytaputri, Warm greetings from Hotel Santika Gresik. Thank you for choosing us as your choice for your seminar and for taking the time to share your review of your stay with us. We are delighted to know that you enjoyed your stay at our property. If there is anything we can do to make your next visit more enjoyable and comfortable, please let us know. We were happy to serve you. Thank you again, and we look forward to welcoming you back soon. Best regards, Jaelani Romli, General Manager
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WW
Woto W.
10,0
/10
Reviewed 8 week(s) ago
Kids love staying at Santika Gersik
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Accommodation's Reply
04 Aug 2025
Dear Mr. Woto W, Warm greetings from Hotel Santika Gresik. Thank you for choosing us as your choice for your stay and for taking the time to share your review of your stay with us. We are delighted to know that you enjoyed your stay at our property. If there is anything we can do to make your next visit more enjoyable and comfortable, please let us know. We are happy to serve you. Thank you again, and we look forward to welcoming you back soon. Best regards, Jaelani Romli, General Manager
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M***h
Staycation
10,0
/10
Reviewed 11 week(s) ago
The hotel staff is very friendly and helps with everything the visitors need.
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Accommodation's Reply
04 Aug 2025
Dear Mr. M*H. Warmest greetings from Hotel Santika Gresik. Thank you for choosing us as your choice for your stay and for taking the time to share your review of your stay with us. We are delighted to know that you enjoyed your stay at our property. If there is anything we can do to make your next visit more enjoyable and comfortable, please let us know. We are happy to serve you. Thank you again and we look forward to welcoming you back soon. Best regards, Jaelani Romli. General Manager
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he
hetty e. s.
Staycation
10,0
/10
Reviewed 17 week(s) ago
Everything is fine and fun.
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1 people find it helpful
Accommodation's Reply
07 Jun 2025
Dear Mrs. Hetty e. S, Warm greetings from Hotel Santika Gresik. Thank you for choosing us as your choice to attend the seminar and taking the time to share your review during your stay with us. We are pleased to know that you enjoyed your stay at our property. If there is anything we can do to make your next visit more enjoyable and comfortable, please let us know. We are happy to serve you. Thank you again and we look forward to welcoming you back in the near future. Warm regards, Jaelani Romli. General Manager.
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C***a
Leisure
8,5
/10
Reviewed 18 week(s) ago
I stayed there with my family in two rooms with a connecting door. It was very nice. The room service guys were very polite. The breakfast was nice too.
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Accommodation's Reply
07 Jun 2025
Dear Mr. Costa Wienand Aloysius,
Warmest Greetings From Hotel Santika Gresik
Thank you for taking the time to share your review during your stay with us. We are delighted to learn that you had enjoyed your stay at our property. If there’s anything we can help to make your next visit more pleasant and comfortable, please kindly let us know. It is our pleasure to serve you.
Once again thank you and we look forward to welcoming you back in the near future.
Warm regards,
Jaelani Romli
General manager
y***a
10,0
/10
Reviewed 18 week(s) ago
very comfortable and very good.satisfied
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Accommodation's Reply
07 Jun 2025
Dear Mr. Yogga Adi Pratama, Warm greetings from Hotel Santika Gresik. Thank you for choosing us as your choice during your stay and taking the time to share your review during your stay with us. We are glad to know that you enjoyed your stay at our property. If there is anything we can do to make your next visit more enjoyable and comfortable, please let us know. We are happy to serve you. Thank you again and we look forward to welcoming you back soon. Warm regards, Jaelani Romli. General Manager
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M***h
10,0
/10
Reviewed 21 week(s) ago
it was a pleasure to stay overnight at this hotel
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Accommodation's Reply
03 May 2025
Dear Mr. M*H, Warm greetings from Hotel Santika Gresik. Thank you for choosing us as your choice during your stay and taking the time to share your review during your stay with us. We are glad to know that you enjoyed your stay at our property. If there is anything we can do to make your next visit more enjoyable and comfortable, please let us know. We are happy to serve you. Thank you again and we look forward to welcoming you back soon. Warm regards, Jaelani Romli. General Manager.
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G***t
Business
10,0
/10
Reviewed 22 week(s) ago
great service, me and my colleague are prefer santika hotel to stay while doing business trip
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Accommodation's Reply
03 May 2025
Dear Mr. Eko nKalimantoro, Warm greetings from Hotel Santika Gresik. Thank you for choosing us as your choice during your stay and taking the time to share your review during your stay with us. We are glad to know that you enjoyed your stay at our property. If there is anything we can do to make your next visit more enjoyable and comfortable, please let us know. We are happy to serve you. Thank you again and we look forward to welcoming you back soon. Warm regards, Jaelani Romli. General Manager.
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h***y
Staycation
10,0
/10
Reviewed 22 week(s) ago
Nice and comfortable, near the mall so it's fun.
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Accommodation's Reply
03 May 2025
Dear Mrs. Ellen Hetty, Warm greetings from Hotel Santika Gresik. Thank you for choosing us as your choice to attend the seminar and taking the time to share your review during your stay with us. We are pleased to know that you enjoyed your stay at our property. If there is anything we can do to make your next visit more enjoyable and comfortable, please let us know. We are happy to serve you. Thank you again and we look forward to welcoming you back in the near future. Warm regards, Jaelani Romli. General Manager
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FH
FRANC H.
Leisure
10,0
/10
Reviewed 23 week(s) ago
It's very convenient, only the vehicle parking door is in the same place as Iconemall so it's a bit complicated.
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Accommodation's Reply
03 May 2025
Dear Mr. Franc H, Warm greetings from Hotel Santika Gresik. Thank you for choosing us as your choice during your stay and taking the time to share your review during your stay with us. We are glad to know that you enjoyed your stay at our property. We apologize for the inconvenience regarding the parking access which is integrated with the Mall, We have 2 entrances west and east. If there is anything we can do to make your next visit more enjoyable and comfortable, please let us know. We are happy to serve you. Thank you again and we look forward to welcoming you back in the near future. Warm regards, Jaelani Romli. General Manager
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F***n
Staycation
8,5
/10
Reviewed 23 week(s) ago
fo staff 8/10
security 8/10
restaurant staff 7/10
hk staff 8/10
jossss
need to improve this food room dining is improved in terms of taste the rest is josss
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Accommodation's Reply
03 May 2025
Dear Mr. F*n, Warm greetings from Hotel Santika Gresik. Thank you for choosing us as your choice during your stay and taking the time to share your review during your stay with us. We are glad to know that you enjoyed your stay at our property. If there is anything we can do to make your next visit more enjoyable and comfortable, please let us know. We are happy to serve you. Thank you again and we look forward to welcoming you back soon. Warm regards, Jaelani Romli. General Manager
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A***a
Leisure
10,0
/10
Reviewed 23 week(s) ago
The location is one with the mall, so if you are looking for food, you can go straight to the mall (Solaria, Marugame, etc.)
Close to the toll exit, and also the Hospital
For transportation, you can use private vehicles or public transportation (TransJatim) because there is a bus stop in front of the hotel
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Accommodation's Reply
03 May 2025
Dear Mr. Arya, Warm greetings from Hotel Santika Gresik. Thank you for choosing us as your choice during your stay and taking the time to share your review during your stay with us. We are glad to know that you enjoyed your stay at our property. If there is anything we can do to make your next visit more enjoyable and comfortable, please let us know. We are happy to serve you. Thank you again and we look forward to welcoming you back soon. Warm regards, Jaelani Romli. General Manager
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dirga h. p.
10,0
/10
Reviewed 24 week(s) ago
Overall it's good, if possible a gym or fitness area could be added, at least a treadmill would be better so that people can exercise.
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Accommodation's Reply
26 Apr 2025
Dear Mr. Dirga h. P, Warm greetings from Hotel Santika Gresik. Thank you for choosing us as your choice during your stay and taking the time to share your review during your stay with us. We are glad to know that you enjoyed your stay at our property. For your suggestion regarding the fitness center, we have provided the facility located inside Icon Mall, by getting a ticket at the Front office/Receipt. If there is anything we can help to make your next visit more enjoyable and comfortable, please let us know. We are happy to serve you. Thank you again and we look forward to welcoming you back in the near future. Warm regards, Jaelani Romli. General Manager.
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dirga h. p.
Leisure
10,0
/10
Reviewed 24 week(s) ago
Friendly staff, clean and fragrant rooms, delicious food.
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Accommodation's Reply
26 Apr 2025
Dear Mr. Dirga h. P, Warm greetings from Hotel Santika Gresik. Thank you for choosing us as your choice during your stay and taking the time to share your review during your stay with us. We are pleased to know that you enjoyed your stay at our property. If there is anything we can do to make your next visit more enjoyable and comfortable, please let us know. We are happy to serve you. Thank you again and we look forward to welcoming you back in the near future. Warm regards, Jaelani Romli. General Manager
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Number of reviews per page
20
40
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