9,0
Exceptional
From 2.166 reviews
Provided by travelers on
Cleanliness

9,4

Room Comfort

9,4

Meal

8,8

Location

9,1

Service and Facilites

9,3

People often mention about Four Seasons Hotel Jakarta
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Staff Friendliness (21)
Room Space (20)
Hotel Area (20)
Ambiance (19)
Family Friendly (18)
Bedroom (18)
Bathroom (17)
Distance to City Center (16)
Check-in/out Time (15)
Soundproof (14)
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Traveler Reviews Four Seasons Hotel Jakarta

Number of reviews per page
20
40
Customer reviews
Mariska S.
icon-origin-TRAVELOKA
9,7
/10
Reviewed 4 week(s) ago
Very like the room space, so big. I asked to clean the bed for better sleep, and they did. From security, receptionist, restaurant people, all very friendly. One the most memorable one is one of restaurant service saw my husband get morning flu for so long and ask for so many tissues. He suddenly offered the ginger tea with honey and lemon. After that, my husband's flu was gone totally. Thank you very much
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1 people find it helpful
I***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
First time staying here, it was fun. The staff are all friendly. The atmosphere is comfortable. The room is spacious and clean. The breakfast is delicious. The swimming pool is a favorite, suitable for families. I really want to stay here again. Keep it up, okay..
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Givy D. P.
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10,0
/10
Reviewed 13 week(s) ago
Four Seasons never disappoints. From the impeccable service, refined interior, to the attention to every tiny detail — it's a five-star experience from check-in to check-out. The staff is warm and genuinely helpful, the amenities world-class, and the atmosphere effortlessly elegant. Special thanks to the team for the generous room upgrade in celebration of our anniversary — such a thoughtful gesture that made our stay even more memorable. It's the little things like this that truly set Four Seasons apart.
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1 people find it helpful
Accommodation's Reply
10 Jun 2025
Thank you for your wonderful review. We’re really happy to hear you had such a great stay, especially during such a special occasion. It means a lot to know that the team’s gesture made your anniversary even more memorable. We always try to make our guests feel truly taken care of, and it’s great to hear that came through — from the service and atmosphere to the little details. Looking forward to welcoming you back soon at Four Seasons Hotel Jakarta. If there's anything that we could do to make your stay more enjoyable, please let us know. Best Regards, Samit Ganguly General Manager Four Seasons Hotel Jakarta
Muhammad A. A.
icon-origin-TRAVELOKA
9,1
/10
Reviewed 13 week(s) ago
Well, it's Four Seasons, so I don't have to mention it anymore.
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Accommodation's Reply
10 Jun 2025
Thank you for your wonderful review. We're glad you had a great stay, and it truly means a lot coming from you. We’ll keep doing our best to live up to that Four Seasons standard you know and trust. Hope to welcome you back again soon. If there's anything that we could do to make your next stay even more enjoyable, please let us know. Best Regards, Samit Ganguly General Manager Four Seasons Hotel Jakarta
s***n
icon-Business
Business
icon-origin-TRAVELOKA
8,5
/10
Reviewed 19 week(s) ago
Good place for resting with good services.
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U***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 26 week(s) ago
the best hotel in Jakarta,, all staff are friendly both in the lobby, restaurant and swimming pool.. The food is quite varied..
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2 people find it helpful
Accommodation's Reply
05 Mar 2025
Thank you for your wonderful review. We're thrilled to hear that you had such a positive experience at Four Seasons Hotel Jakarta. It's great to know that the staff made you feel welcome and that you enjoyed the variety of food. If there's anything that we could do to make your next stay even more enjoyable, please do let us know. Best Regards, Samit Ganguly General Manager Four Seasons Hotel Jakarta
I***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 29 week(s) ago
The hotel staff was very friendly and helpful during the check-in process.
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2 people find it helpful
Accommodation's Reply
12 Feb 2025
Thank you for your positive feedback. We are pleased to hear that our hotel staff was friendly and helpful during the check-in process. We always strive to provide the best service to our guests. We hope you had a pleasant experience, and we look forward to welcoming you back to Four Seasons Hotel Jakarta. Best Regards, Samit Ganguly. General Manager. Four Seasons Hotel Jakarta
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i***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 30 week(s) ago
Luxurious hotel with friendly service and fast service. really like the swimming pool 😍, I don't want to go home. next time I'll stay at this hotel again 🎉 a very pleasant experience staying at this hotel 👏
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1 people find it helpful
Accommodation's Reply
21 Jan 2025
Thank you very much for your review. Your comfort is our top priority, and we are glad to know that our service and quality have met your expectations. We look forward to welcoming you and your family back to our hotel for a more immersive stay. Best regards, Vishal Sanadhya. Hotel Manager. Four Seasons Hotel Jakarta
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i***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 30 week(s) ago
Good experience 😍. Swimming pool mya favorite place 🤗
1 people find it helpful
Accommodation's Reply
21 Jan 2025
Thank you so much for sharing your wonderful experience with us. We’re absolutely thrilled to hear that you had a great time, and it’s fantastic to know that the swimming pool became your favorite spot! We take great pride in providing a relaxing and enjoyable atmosphere, and we’re happy to know you enjoyed it. We can’t wait to have you back for more unforgettable moments by the pool and throughout the hotel. Your satisfaction is our top priority, and we look forward to welcoming you back here at Four Seasons Hotel Jakarta. If there's anything we could do to make your next stay even more enjoyable, please do let us know. Best Regards, Vishal Sanadhya Hotel Manager Four Seasons Hotel Jakarta
A***a
icon-origin-TRAVELOKA
9,7
/10
Reviewed 30 week(s) ago
The room is very spacious, comfortable, luxurious, quality service, my family and I are very happy to be able to stay here.
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Accommodation's Reply
21 Jan 2025
Thank you very much for your review. Your comfort is our top priority, and we are glad to know that our service and quality have met your expectations. We look forward to welcoming you and your family back to our hotel for a more immersive stay. Best regards, Vishal Sanadhya. Hotel Manager. Four Seasons Hotel Jakarta
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F***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 32 week(s) ago
Have been staying in this Hotel since 2021 for my honeymoon, too bad at that time was covid and didnt get the chance to enjoy and utilize its facilities I tried the in house restaurant (palm court), the gym, the spa, the salon, the pool and in house dining It was a great remarkable experiences and love to be back again one day!!
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+3
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Accommodation's Reply
21 Jan 2025
Thank you for your continued trust in our hotel since your honeymoon in 2021. We're delighted to hear that you were able to explore and enjoy our facilities this time around, from The Palm Court restaurant to the gym, The Spa, The Salon, pool, and in-room dining. It’s wonderful to know that your experience was remarkable. We can’t wait to welcome you back again for more memorable stays in the future. If there's anything we could do to make your next stay even more enjoyable, please do let us know. Best Regards, Vishal Sanadhya Hotel Manager Four Seasons Hotel Jakarta
T***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 32 week(s) ago
First time staycation at this hotel, nothing disappoints. Everything is comfortable, the staff are all friendly and the spring bed is just right, very soft.. well the only minus is the toilet doesn't have a shower
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Accommodation's Reply
21 Jan 2025
Thank you very much for your review. We are very happy to hear that your first staycation experience at our hotel was a pleasant one. Your comfort is our top priority, and we are glad to know that our service and quality have met your expectations. We look forward to welcoming you and your family back to our hotel for a more perfect stay. Best Regards, Vishal Sanadhya. Hotel Manager
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K***t
icon-origin-TRAVELOKA
10,0
/10
Reviewed 36 week(s) ago
Stayed here because of Ji Chang Wook, everything was okay 🫶🏻👍🏻
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4 people find it helpful
Accommodation's Reply
12 Dec 2024
Thank you very much for your positive review. We are very happy to know that your stay with us left such a special impression. We always strive to provide the best service so that every guest feels comfortable and satisfied while staying at our hotel. We hope to welcome you back in the future, with an equally memorable stay experience and of course full of other special moments. If there is anything we can help you with on your next visit, please do not hesitate to contact us. We are ready to provide the best experience for you. Best Regards, Vishal Sanadhya. Hotel Manager
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D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,2
/10
Reviewed 36 week(s) ago
the staff is friendly, the price of the food is still affordable if there is a discount🫢 there are often discounts,,
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2 people find it helpful
Accommodation's Reply
12 Dec 2024
Thank you for your positive review. We are very happy to hear that you were satisfied with the friendliness of our staff. Warm and friendly service is our top priority to ensure every guest feels comfortable during their stay. If there is anything we can help you with on your next visit, please do not hesitate to contact us. We look forward to providing you with the best experience possible. Best Regards, Vishal Sanadhya. Hotel Manager
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Mega T. P.
icon-origin-TRAVELOKA
9,7
/10
Reviewed 37 week(s) ago
Check out and check in times took quite a long time, and the check out staff were disturbing. They asked me about drinking in the room, even though I didn't. Feeling accused made me feel unhappy being in this hotel, until it was proven that the staff was wrong, not us.
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6 people find it helpful
A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 37 week(s) ago
the best staycation experience I've ever had. the staff are all friendly. at 7:30 p.m. I asked the staff where the kids area was, it turned out it was closed at 6 p.m., but instead I was given a coloring book and a doll, the little one was automatically happy. then the welcome drink at the pool was given directly without being asked. when I wanted to check out my child pooped until he ran out of diapers, coincidentally the minimarket was closed on weekends, the staff gave him free ones. the best, hopefully it can be maintained and even developed again, thank four seasons, thank you app for being given the opportunity to stay at fs at the best price 😊
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3 people find it helpful
Accommodation's Reply
12 Dec 2024
Thank you for your positive review. We are very happy to hear that your staycation with your family was an unforgettable moment. The friendly service from our staff is always our priority, and we take great pride in being able to provide extra attention. Thank you for your appreciation of our services. We will continue to maintain and improve our service standards to always meet and exceed our guests' expectations. If there is anything we can assist you with on your next visit, please do not hesitate to contact us. We look forward to welcoming you back for another special experience in the future. Best Regards, Vishal Sanadhya. Hotel Manager
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D***y
icon-origin-TRAVELOKA
10,0
/10
Reviewed 40 week(s) ago
Great, there is good fortune again, will go there again Thank you
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K***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 43 week(s) ago
One of the best hotels I have ever visited, all the staff are friendly, the best facilities according to the price. The swimming pool is comfortable, clean, cool and the water is warm, we were given drinking water and yogurt every time we swam. The fitness center is okay, the gym equipment is the best (techno gym), the family is very satisfied staying here.
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+3
3 people find it helpful
Accommodation's Reply
23 Oct 2024
Thank you for your positive review. We are very pleased to hear that you and your family enjoyed your stay at Four Seasons Hotel Jakarta. We always strive to provide the best service, from the comfortable facilities to the friendliness of our staff. We are very pleased that you enjoyed the pool area, the fitness center with modern equipment, and the extra attention we provide. We look forward to welcoming you and your family back to Four Seasons Hotel Jakarta. If there is anything we can do to make your stay more enjoyable, please do not hesitate to let us know. Best Regards, Juergen Kreipl. General Manager. Four Seasons Hotel Jakarta.
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Nadya S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 44 week(s) ago
Thanks for the amazing service for my birthday staycation! The chocolate cake tasted so good 👍
1 people find it helpful
Accommodation's Reply
23 Oct 2024
Thank you for your wonderful review and allowing us to be a part of your special birthday celebration. We are truly delighted to hear that you had a wonderful staycation with us and that you enjoyed the chocolate cake. It brings us great joy to know that our service contributed to making your celebration even more memorable. We look forward to welcoming you back for many more special occasions in the future and ensuring every visit is just as exceptional. Best Regards, Juergen Kreipl General Manager Four Seasons Hotel Jakarta
a***h
icon-origin-TRAVELOKA
9,4
/10
Reviewed 44 week(s) ago
Hotel staff is friendly, rooms are very spacious, great location.
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1 people find it helpful
Accommodation's Reply
24 Oct 2024
Thank you for your very positive review. We are pleased to hear that you were satisfied with the friendliness of our staff, the spaciousness of the rooms, and the strategic location of the hotel. We look forward to welcoming you back for a more enjoyable stay in the future. Best Regards, Juergen Kreipl. General Manager. Four Seasons Hotel Jakarta.
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Number of reviews per page
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