Room is dirty and bad customer service

The room is very dirty and the front desk customer services were very lazy.

All of us including my friends travel with me described their findings of unclean bathrooms. The passenger lifts are slow and two out of three are under repair the first day, and only two available the next day.

Overall the property is alright. Other than it being a bit inconvenient at night. We complained about the speed of the drainage of the bathtub a few times but no one really looked into it. Other than that it is fine

Nice and comfortable hotel. There was a loud extraction fan running outside my window making the noise level in the room too high.

It located away from town. If it located near town, it will be the best hotel ever

Very good hotel for golfers as it is very close to three golf courses.

It was a short trip but we enjoyed our stay at Ames Hotel. The check-in process were excellent and the ambient was really good. Not forgetting the range of food for breakfast. We had a great time. Recommended. Please maintain your cleanliness. Keep up the good work!

Everything just like the first time i when there. Perfect

Overall a pleasant stay. Check in was quick and pleasant. We had an early dinner at the Moonbar and it was good. The room had a slight musty smell whenever we came back in but it was ok once we opened the sliding door and the aircon. Would definitely stay again. Hopefully the hotel can maintain the standard as it is.😊

Overall is a nice hotel. Should allow or provide breakfast in the room since guests would like to limit the exposure of covid during dining.

Amazing staff and super clean property. Will surely come back in future.

Good

Strategic location, easy exit to toll, best hotel to stay at if you have golf trips (about 30mins to A Famosa). Good place to stay with kids as bed is super king. Having bath tub helps to keep kids busy! Room is beautiful, love the detailing and rose gold brackets/frames everywhere from room to lobby. Breakfast spread was alright, tasty food. Friendly staff. Will definitely return!

Amazing stay, i like the room very much. surely will stay here again if i came to Malacca.

Very disappointing. Arriving at 1am in the morning, no security guard and no concierge at the main entrance. There are many car park lots just outside the hotel entrance and been blocked up with the written car number plate, probably reserved for the Senior Management Staff for easy parking, but inconvenience the hotel guest. At 1am in the morning, hotel guest needs to park their car far away from the hotel main entrance and security is also a main concern. Check out at 7:30am in the morning, noticed those car park been blocked off are still empty without any car.

We stayed here for two nights when we visited Melaka. This hotel, on the outskirts of Melaka Cental, had just opened. Our room was super clean, spacious, quiet and the shower had plenty of hot water. The staff was friendly and courteous. The breakfast was included in our rate and had many offerings to please virtually any palate. My only complaint is the shower design. There needs to be a shower curtain added because the glass partition isn’t wide enough and shower water sprays all over the floor.

Staff made it the perfect stay. Breakfast was excellent room was comfortable

The buffet breakfast was very tasteful and lovely. The staff was very attentive and friendly. There is construction going on in the hotel but didn't interrupt the stay.

Nice hotel!