8,1
Very Good
From 295 reviews
Provided by travelers on
Cleanliness

8,1

Room Comfort

8,1

Meal

8,0

Location

8,3

Service and Facilites

8,1

People often mention about Capital O 540 Esther Hotel
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Traveler Reviews Capital O 540 Esther Hotel

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Customer reviews
R***y
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Leisure
icon-origin-TRAVELOKA
8,3
/10
Reviewed 65 week(s) ago
The hotel is big, but there are few visitors so it feels really scary, the facilities are bad, my towel was torn. The service is quite good, for emergency stays it is okay but for more than 2 nights it is not recommended.
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SANTY W. H.
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6,2
/10
Reviewed 77 week(s) ago
My rooms doesn't have proper window. It ' s just a camouflage can't open facing wall to laundry room. So only exhaust fan is the source of your oxygen. The bathroom tiles also broken. Everything should have been fixed. Even the mop in my house looks better than towels.
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Rhodia A.
icon-origin-TRAVELOKA
6,0
/10
Reviewed 84 week(s) ago
Untuk harga yang lumayan mahal, tidak begtu worth. Memang dekat sekali akses bandara, tapi. Kondisi kamar tidak sesuai seperti yang di tampilkan di aplikasi. Kondisi kamar mandi kotor, klosetnya juga jorok. Malam-malam ad yang mengganggu tidur manggil-manggil ddpn pintu. Nextime mungkin lebih d perhatikan lagi kebersihannya.
1 people find it helpful
Rintan P.
icon-origin-TRAVELOKA
6,0
/10
Reviewed 86 week(s) ago
Pelayan di hotel ini ramah. Hotelnya cukup bagus dari luar. Kamarnya juga cukup luas, kamar mandi di dalam + air panas, wastafel, sabun dan sikat gigi. Akan tetapi handuknya terlihat kumal (warnanya bukan putih lagi), tempat tidurnya berisik kalo diduduki/tidur, besi tempat tidurnya sudah pada copot dan bawahnya banyak debu. Maaf saya sampaikan ini untuk perbaikan ke depan, terima kasih 🙏.
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anita a. s.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 86 week(s) ago
Receptionist ramah, suasana hotel menyenangkan, kamar bagus dan lega banget dengan harga yang terjangkau. Menginap semalam menunggu penerbangan keesokan harinya. Ada service mobil hotel mengantarkan ke bandara. Minusnya hanya kamar mandinya kurang bersih, mungkin karena lama tidak ada tamu.
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Monica T.
icon-origin-TRAVELOKA
5,9
/10
Reviewed 136 week(s) ago
The location is good, but the cleanliness is very lacking
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Henritouris N. S.
icon-origin-TRAVELOKA
7,2
/10
Reviewed 154 week(s) ago
Good location, near the airport and near the city. The room is clean and comfortable. Satisfactory service.
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1 people find it helpful
Jonni G.
icon-origin-TRAVELOKA
9,4
/10
Reviewed 161 week(s) ago
The location of the view of the hotel is good, parking is spacious, easy to find (right on the causeway) at an economical price. Recommended for those who are adventurous/adventure hobbyists.
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Bella G.
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8,5
/10
Reviewed 204 week(s) ago
Great, clean, and the rooms are okay, complete. Money again. It's really okay.
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edwin h. s.
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6,0
/10
Reviewed 215 week(s) ago
Tempat tidur memakai lapis selimut kotor dan kesan seperti sudah terpakai sebelumnya.
1 people find it helpful
FAREL S.
icon-origin-TRAVELOKA
9,4
/10
Reviewed 219 week(s) ago
Lokasi dekat dengan bandara Silangit, ukuran kamar di atas ukuran kamar hotel budget, halaman dan parkir yang luas. Pertahankan pelayanan. Usulan, kalau bisa ada juga layanan jemput ke bandara (yang ada sekarang hanya antar ke bandara)
3 people find it helpful
Dwi I. P.
icon-origin-TRAVELOKA
8,8
/10
Reviewed 222 week(s) ago
The location is really good for transit, its really nearby the Airport Silangit, the room is spacious and clean
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Marganda H.
icon-origin-TRAVELOKA
6,0
/10
Reviewed 227 week(s) ago
The service is bad because the staff is not friendly. The room was also dirty, there were cigarette butts under the mattress. The mattress is not good and the sheets smell musty there are traces of liquid. The flush in the toilet didn't work, finally I had to move rooms again
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2 people find it helpful
Accommodation's Reply
04 Jul 2021
Something like this shouldn't have happened, Marganda! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Jubaedah!
Putri M.
icon-origin-TRAVELOKA
4,8
/10
Reviewed 235 week(s) ago
I used Traveloka to book room and chose payment upon checking but this hotel didn't give me receipt. The room were dirty and I asked to change the room. The staff didn't use protocol covid during our staycation. I didn't recommend this hotel for your accommodation since they give you so so service
1 people find it helpful
Accommodation's Reply
05 Mar 2021
Hi Putri! We do regret the experience you had with us. Your feedback will help us in working towards a better experience in the future. Have a good day ahead. Regards, Kevin!
Oskar j. d. r.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 240 week(s) ago
hot water is too hot difficult to regulate. I got a room where the door handle was broken. just a transit Ok ...
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2 people find it helpful
B
icon-origin-TRAVELOKA
6,0
/10
Reviewed 243 week(s) ago
The staff is unfriendly and seems arrogant.
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2 people find it helpful
Felipus Kause
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8,5
/10
Reviewed 243 week(s) ago
The room is spacious, the cleanliness is decent, the mat from the bathroom is not there then the bathroom door is broken and not repaired.
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1 people find it helpful
Uliarta S.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 244 week(s) ago
Comfortable, clean hotel, good service. Don't regret staying at this hotel.
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1 people find it helpful
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Dodi A. S. S.
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6,0
/10
Reviewed 249 week(s) ago
Not satisfying and not clean.
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Accommodation's Reply
25 Nov 2020
Hi Dodi A! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Budi!
Nicxson Nicxson
icon-origin-TRAVELOKA
8,5
/10
Reviewed 255 week(s) ago
Very good, no regrets here.
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