Really disappointed. Just checked in around 1 pm, while sleeping, the room was forced open by the housekeeping team (we double locked it and he tried to force-open it, we even heard that person tried to access our room with an access card). My husband and I were shocked because we thought there was a fire or other force majeure until our door was forced open, but it turned out they were just asking for towels. We complained to the hotel dept. Head (Rahmat) and he said maybe it was because we didn't put up the DND sign which is nonsense, because even if they don't put up the DND sign, the staff has no right to force open the room. They can only knock and if there is no response, they will come back again within a few minutes. Your failure to train your staff is not my responsibility, don't turn the blame on us. We don't feel safe staying at this hotel.