8,2
Very Good
From 12.500 reviews
Provided by travelers on
Cleanliness

8,2

Room Comfort

8,1

Meal

7,9

Location

8,4

Service and Facilites

8,1

People often mention about MaxOneHotels.com @ Vivo Palembang
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Bedroom (68)
Distance to City Center (65)
Staff Friendliness (64)
Ambiance (64)
Bathroom (53)
Accessibility (50)
Surroundings (48)
Room Space (44)
Check-in/out Time (41)
Hotel Area (41)
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Traveler Reviews MaxOneHotels.com @ Vivo Palembang

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Customer reviews
M***M
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8,5
/10
Reviewed 5 day(s) ago
Near public area, good for travelers
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R***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 day(s) ago
Nice room, complete facilities
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Accommodation's Reply
22 Aug 2025
Dear Guest, Warmest Greetings from Maxone Hotel Palembang, Thank you for staying with us and taking the time to provide a review with all your attention, suggestions, & input regarding the quality of our service. We hope to welcome you back on your next visit & provide better service and facilities in the future. Thank you. Warm regards, MaxOne Palembang Management.
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M***a
icon-origin-TRAVELOKA
8,5
/10
Reviewed 6 day(s) ago
The best recommendation for holding an event or staying in the city center.
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Accommodation's Reply
22 Aug 2025
Dear Guest, Warmest Greetings from Maxone Hotel Palembang, Thank you for staying with us and taking the time to provide a review with all your attention, suggestions, & input regarding the quality of our service. We hope to welcome you back on your next visit & provide better service and facilities in the future. Thank you. Warm regards, MaxOne Palembang Management.
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A***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
cool, hope it continues to develop
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Accommodation's Reply
22 Aug 2025
Dear Guest, Warmest Greetings from Maxone Hotel Palembang, Thank you for staying with us and taking the time to provide a review with all your attention, suggestions, & input regarding the quality of our service. We hope to welcome you back on your next visit & provide better service and facilities in the future. Thank you. Warm regards, MaxOne Palembang Management.
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Yuni L.
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Transit
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9,1
/10
Reviewed 1 week(s) ago
The room is comfortable and clean, definitely recommended ☺️
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Accommodation's Reply
22 Aug 2025
Dear Mrs. Boenda C, Warmest Greetings from Maxone Hotel Palembang, Thank you for staying with us and taking the time to provide a review with all your attention, suggestions, & input regarding the quality of our service. We hope to welcome you back on your next visit & provide better service and facilities in the future. Thank you. Warmest regards, MaxOne Palembang Management.
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Y***i
icon-Staycation
Staycation
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9,7
/10
Reviewed 1 week(s) ago
Friendly staff... Good service, downtown location.
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Accommodation's Reply
22 Aug 2025
Dear Guest, Warmest Greetings from Maxone Hotel Palembang, Thank you for staying with us and taking the time to provide a review with all your attention, suggestions, & input regarding the quality of our service. We hope to welcome you back on your next visit & provide better service and facilities in the future. Thank you. Warm regards, MaxOne Palembang Management.
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M***d
icon-Business
Business
icon-origin-TRAVELOKA
9,4
/10
Reviewed 2 week(s) ago
It's a good place to stay. Close to the city center and shopping centers.
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Accommodation's Reply
22 Aug 2025
Dear Guest, Warmest Greetings from Maxone Hotel Palembang, Thank you for staying with us and taking the time to provide a review with all your attention, suggestions, & input regarding the quality of our service. We hope to welcome you back on your next visit & provide better service and facilities in the future. Thank you. Warm regards, MaxOne Palembang Management.
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Majid a. p.
icon-Leisure
Leisure
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10,0
/10
Reviewed 2 week(s) ago
The best and most comfortable. Very good
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m***d
icon-Business
Business
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9,4
/10
Reviewed 2 week(s) ago
The wifi is a bit slow but overall it's pretty good
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Accommodation's Reply
22 Aug 2025
Dear Guest, Warm Greetings from Maxone Hotel Palembang, Thank you for staying with us and taking the time to provide a review with all your attention, suggestions, & input regarding the quality of our services. We apologize for your dissatisfaction with our facilities during your stay. We hope to welcome you back on your next visit & provide better services and facilities in the future. Thank you. Warm regards, MaxOne Palembang Management.
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A***y
icon-Staycation
Staycation
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10,0
/10
Reviewed 3 week(s) ago
The TV screen is wide, satisfying to watch
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Accommodation's Reply
22 Aug 2025
Dear Guest, Warmest Greetings from Maxone Hotel Palembang, Thank you for staying with us and taking the time to provide a review with all your attention, suggestions, & input regarding the quality of our service. We hope to welcome you back on your next visit & provide better service and facilities in the future. Thank you. Warm regards, MaxOne Palembang Management.
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P***i
icon-origin-TRAVELOKA
8,5
/10
Reviewed 3 week(s) ago
Good hotel, keep it up! Traveloka is the best, really helps its customers! Traveloka PayLater is also the best, very good... keep growing!
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1 people find it helpful
Accommodation's Reply
22 Aug 2025
Dear Guest, Warmest Greetings from Maxone Hotel Palembang, Thank you for staying with us and taking the time to provide a review with all your attention, suggestions, & input regarding the quality of our service. We hope to welcome you back on your next visit & provide better service and facilities in the future. Thank you. Warm regards, MaxOne Palembang Management.
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W***n
icon-Business
Business
icon-origin-TRAVELOKA
9,4
/10
Reviewed 3 week(s) ago
Every time I go to Palembang, no matter where I go, I always stay here. Just 20 meters from the PTC, it's a great location.
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Accommodation's Reply
05 Aug 2025
Dear Guest, Warmest Greetings from Maxone Hotel Palembang, Thank you for staying with us and taking the time to provide a review with all your attention, suggestions, & input regarding the quality of our service. We hope to welcome you back on your next visit & provide better service and facilities in the future. Thank you. Warm regards, MaxOne Palembang Management.
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ERVINA A. A.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
Love staying here, great location, friendly service😊
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Accommodation's Reply
05 Aug 2025
Dear Guest, Warmest Greetings from Maxone Hotel Palembang. Thank you for staying with us and taking the time to provide a review with all your attention, suggestions, and input regarding the quality of our service. We hope to welcome you back on your next visit and provide better service and facilities in the future. Thank you. Warmest regards, MaxOne Palembang Management.
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M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
Comfortable, friendly staff, nice hotel room, nice to stay there.
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1 people find it helpful
Accommodation's Reply
05 Aug 2025
Dear Guest, Warmest Greetings from Maxone Hotel Palembang. Thank you for staying with us and taking the time to provide a review with all your attention, suggestions, and input regarding the quality of our service. We hope to welcome you back on your next visit and provide better service and facilities in the future. Thank you. Warmest regards, MaxOne Palembang Management.
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I***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 5 week(s) ago
Worth the money... The access is good... Close to malls, places to eat, money exchange, banks, etc., because it is on the side of the road, it is easy to take an ojol or public transportation.
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1 people find it helpful
Accommodation's Reply
05 Aug 2025
Dear Guest, Warmest Greetings from Maxone Hotel Palembang. Thank you for staying with us and taking the time to provide a review with all your attention, suggestions, and input regarding the quality of our service. We hope to welcome you back on your next visit and provide better service and facilities in the future. Thank you. Warmest regards, MaxOne Palembang Management.
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Akbar A.
icon-Business
Business
icon-origin-TRAVELOKA
6,8
/10
Reviewed 5 week(s) ago
- The security lock on the door was broken. - The door wasn't very secure either, as the structure seemed to be wobbly. - The corridor was dirty and full of dust. - The room wasn't very soundproof; sounds from both inside and outside the room were very audible. - The toilet was new and clean, but unfortunately, the sink was very dirty, full of mold and stains. - The bed was listed as a king-size bed in the booking information, but upon check-in, it turned out to be a single bed combined, and the pillows were very hard. - Only one dental kit was provided. - The service was very friendly. - Check-in was simple and fast. - The room was very spacious. This note is based on my experience of staying 4 days and 3 nights.
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Accommodation's Reply
05 Aug 2025
Dear Guest, Warm Greetings from Maxone Hotel Palembang, Thank you for staying with us and taking the time to provide a review with all your attention, suggestions, & input regarding the cleanliness and facilities of our rooms. We apologize for your dissatisfaction with the room facilities and cleanliness of the rooms at our hotel. We hope to welcome you back on your next visit & provide better service and facilities in the future. Thank you. Warm regards, MaxOne Palembang Management.
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RUDINI
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
recommended the most comfortable and safe hotel
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2 people find it helpful
Accommodation's Reply
05 Aug 2025
Dear Guest, Warmest Greetings from Maxone Hotel Palembang. Thank you for staying with us and taking the time to provide a review with all your attention, suggestions, and input regarding the quality of our service. We hope to welcome you back on your next visit and provide better service and facilities in the future. Thank you. Warmest regards, MaxOne Palembang Management.
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Faviola L. A.
icon-origin-TRAVELOKA
5,0
/10
Reviewed 6 week(s) ago
Really disappointed. Just checked in around 1 pm, while sleeping, the room was forced open by the housekeeping team (we double locked it and he tried to force-open it, we even heard that person tried to access our room with an access card). My husband and I were shocked because we thought there was a fire or other force majeure until our door was forced open, but it turned out they were just asking for towels. We complained to the hotel dept. Head (Rahmat) and he said maybe it was because we didn't put up the DND sign which is nonsense, because even if they don't put up the DND sign, the staff has no right to force open the room. They can only knock and if there is no response, they will come back again within a few minutes. Your failure to train your staff is not my responsibility, don't turn the blame on us. We don't feel safe staying at this hotel.
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1 people find it helpful
Accommodation's Reply
05 Aug 2025
Dear Guest, Warm Greetings from Maxone Hotel Palembang, Thank you for staying with us and taking the time to provide a review with all your attention, suggestions, & input regarding the quality of our service. We apologize for your dissatisfaction with the room facilities and room cleanliness at our hotel. We hope to welcome you back on your next visit & provide better service and facilities in the future. Thank you. Warm regards, MaxOne Palembang Management.
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A***m
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
It's pretty decent for the price. It's a shame the room we stayed in hasn't been renovated yet. And the bathroom lacks soap and shampoo for bathing.
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Accommodation's Reply
21 Jul 2025
Dear Guest, Warm Greetings from Maxone Hotel Palembang. Thank you for staying with us and taking the time to provide a review with all your attention, suggestions, & input regarding the quality of our service. We apologize for your dissatisfaction with the room facilities at our hotel. We hope to welcome you back on your next visit & provide better service and facilities in the future. Thank you. Warm regards, MaxOne Palembang Management.
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dewantara t. s.
icon-Business
Business
icon-origin-TRAVELOKA
9,7
/10
Reviewed 8 week(s) ago
please don't use cable TV. provide local digital TV. thx
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Accommodation's Reply
21 Jul 2025
Dear Mr. Dewantara, Warmest Greetings from Maxone Hotel Palembang. Thank you for staying with us and taking the time to provide a review with all your attention, suggestions, & input regarding the quality of our service. We apologize for your dissatisfaction with the room facilities at our Hotel. We hope to welcome you back on your next visit & provide better service and facilities in the future. Thank you. Warm regards, MaxOne Palembang Management.
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Number of reviews per page
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