MaxOneHotels.com @ Vivo Palembang

Explore MaxOneHotels.com @ Vivo Palembang
8,2
Very Good
From 14.205 reviews
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Cleanliness

8,2

Room Comfort

8,2

Meal

7,9

Location

8,4

Service and Facilites

8,1

People often mention about MaxOneHotels.com @ Vivo Palembang
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Bedroom (88)
Staff Friendliness (85)
Ambiance (83)
Distance to City Center (82)
Bathroom (73)
Accessibility (67)
Surroundings (66)
Room Space (61)
Hotel Area (55)
Wifi (51)
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Traveler Reviews MaxOneHotels.com @ Vivo Palembang

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Customer reviews
Y***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6,6
/10
Reviewed 6 day(s) ago
It's funny, they say there were blood spots on the blanket, but actually that's the hotel's risk, and what's worse is that they charged too much, 150 thousand in my opinion...be careful if you want to stay at the Maxone Hotel, don't dirty the sheets or blanket, or you'll suffer the same fate.
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L***a
icon-origin-TRAVELOKA
8,5
/10
Reviewed 1 week(s) ago
Easy to read: Use standard writing style (spelling, grammar, capitalization, and punctuation). Minimize the use of slangs, upper cases, and abbreviations. Original: Reviews should be original and based on personal experience. Clean: Avoid swear words and improper language. Reviews should be appropriate for all ages.
1 people find it helpful
C***s
icon-origin-TRAVELOKA
9,4
/10
Reviewed 1 week(s) ago
Good and friendly service, the hotel is comfortable for graphic design. Okay, great. Thanks Max One
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Yudy
icon-Staycation
Staycation
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8,8
/10
Reviewed 1 week(s) ago
Comfortable, the room has Netflix, Video, etc.. The shower has quite strong water, ok.
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M***d
icon-origin-TRAVELOKA
8,5
/10
Reviewed 2 week(s) ago
Please fix the toilet glass facilities
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H***j
icon-origin-TRAVELOKA
8,2
/10
Reviewed 2 week(s) ago
The hotel's location is very strategic, close to the mall, lots of food stalls, cool air conditioning, decent rooms, and friendly staff. Thank you, Maxone Hotel 🙂
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Iman A.
icon-Leisure
Leisure
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10,0
/10
Reviewed 2 week(s) ago
The hotel staff is friendly, the restaurant food is delicious, and the location is very close to the mall, making it easy to get around. It's perfect for a family stay.
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Accommodation's Reply
10 Dec 2025
Dear Mr. Imam A., This is Mackenzie Hotel Palembang. Thank you for staying with us and sharing your valuable feedback. We hope to welcome you back soon. We will continue to strive to provide even better service. Thank you for your continued support. The Management Team, Mackenzie Hotel Palembang.
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E***k
icon-Staycation
Staycation
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8,5
/10
Reviewed 2 week(s) ago
everything is good, only the room size is a bit small
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2 people find it helpful
H***y
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
The service was very good, the staff were very friendly and very quick to help with the check-in process.
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Accommodation's Reply
10 Dec 2025
Dear Mr./Ms. H*y, Sincerely, Maxone Hotel Palembang would like to express our gratitude for staying with us and for taking the time to write a review highlighting the quality of our service. We sincerely hope to welcome you back again in the future and will strive to provide even better service. Thank you. Sincerely, The Management Team, Maxone Hotel Palembang
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A***i
icon-origin-TRAVELOKA
9,1
/10
Reviewed 2 week(s) ago
It's comfortable to be a regular here, the place is also clean
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Accommodation's Reply
10 Dec 2025
Dear Mr./Ms. A*i, Sincerely, MaxOne Hotel Palembang would like to express our gratitude for staying with us and for taking the time to write a review highlighting the quality of our service. We sincerely hope to welcome you back again in the future and will strive to provide even better service. Thank you. Sincerely, The Management Team, MaxOne Hotel Palembang
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C***y
icon-origin-TRAVELOKA
9,1
/10
Reviewed 3 week(s) ago
Very comfortable, easy access and very close to shopping centers.
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1 people find it helpful
Accommodation's Reply
10 Dec 2025
Dear Mr./Ms. C*y, Sincerely, MaxOne Hotel Palembang. Thank you for staying with us and for taking the time to write a review highlighting the quality of our service. We sincerely hope to welcome you back on your next stay and will strive to provide even better service in the future. Thank you. Sincerely, The Management Team, MaxOne Hotel Palembang
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Anton
icon-origin-TRAVELOKA
5,8
/10
Reviewed 3 week(s) ago
This time I was very dissatisfied because I stayed for two nights and I didn't ask for the room to be cleaned but took the initiative to clean it. The problem wasn't that the room was cleaned, but after cleaning the room, it wasn't closed again until I got home to the hotel at night and was shocked to see the door open. In my room, there was a laptop and an iPad. If someone else entered or took it, would the hotel be responsible? Or would my important data be taken by an irresponsible person? What would happen?
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Accommodation's Reply
10 Dec 2025
Dear Mr. Anton, Sincerely, Maxone Hotel Palembang. Thank you for staying with us and for taking the time to write a review expressing your interest in the quality of our service. We apologize for any inconvenience you experienced during your stay. We hope to welcome you back on your next visit and provide even better service in the future. Thank you. Sincerely, The Management Team, Maxone Hotel Palembang
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F***s
icon-Business
Business
icon-origin-TRAVELOKA
8,2
/10
Reviewed 4 week(s) ago
The hotel is good but because the quality of the workmanship is not optimal, in the end a lot of repairs/improvements have to be made.
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Accommodation's Reply
10 Dec 2025
Dear Mr./Ms./Mrs. F*s, Sincerely, Maxone Hotel Palembang. Thank you for staying with us and for taking the time to write a review expressing your interest in the quality of our service. We apologize for any inconvenience you may have experienced regarding the amenities in your room during your stay. We hope to welcome you back on your next visit and provide even better service in the future. Thank you. Sincerely, The Management, Maxone Hotel Palembang
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G***a
icon-origin-TRAVELOKA
6,9
/10
Reviewed 4 week(s) ago
In terms of cleanliness, it's a bit lacking. I couldn't be bothered to complain and it was a hassle to bring a baby, so I just left it there. I found several strands of hair on my bed, the sheets and pillowcases didn't smell fresh (as if they hadn't been changed), the toilet smelled a bit like urine, and honestly, the Wi-Fi was really slow, and I couldn't watch any TV channels. Hopefully, cleanliness in the guest rooms will be more carefully considered in the future.
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1 people find it helpful
Accommodation's Reply
27 Nov 2025
Dear Mr. G*a, Warmest regards, MaxOne Palembang Hotel. Thank you for choosing to stay with us and for taking the time to write a review about the quality of our service. We apologize for any inconvenience you experienced with our in-room amenities during your stay. We hope to welcome you back again and provide you with even better service in the future. Thank you. Best regards, MaxOne Palembang Management
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Hadi S.
icon-Business
Business
icon-origin-TRAVELOKA
9,7
/10
Reviewed 4 week(s) ago
Recommended, also comfortable for business meetings etc.
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Accommodation's Reply
27 Nov 2025
Dear Mr. Hadi, Warmest regards, MaxOne Hotel Palembang Thank you for choosing to stay with us and for taking the time to write a review about the quality of our service. We look forward to welcoming you back again and providing even better service in the future. Thank you. Best regards, MaxOne Hotel Palembang Management
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Hermansyah S.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
MaxOneHotel. Clean and comfortable. Friendly and humane staff. Thanks, MaxOneHotel.
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Accommodation's Reply
27 Nov 2025
Dear Mr. Hermansiah S., Warmest regards, MaxOne Hotel Palembang Thank you for choosing to stay with us and for taking the time to write a review about the quality of our service. We look forward to welcoming you back again and providing you with even better service in the future. Thank you. Best regards, MaxOne Hotel Palembang Management
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Yeni P.
icon-origin-TRAVELOKA
9,7
/10
Reviewed 6 week(s) ago
Always on the first list of hotels to book when you arrive in Palembang 😍
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1 people find it helpful
Accommodation's Reply
13 Nov 2025
Dear Ms. Yeni P., Thank you for choosing our hotel and for taking the time to rate the quality of our service. We look forward to welcoming you back again and providing you with even better service in the future. Thank you very much. Best regards, MaxOne Hotel Palembang Management
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Yeni P.
icon-origin-TRAVELOKA
9,7
/10
Reviewed 6 week(s) ago
Recommended hotel... Every time I go to Palembang, I always book here.
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1 people find it helpful
Accommodation's Reply
13 Nov 2025
Dear Ms. Yeni P., Warmest regards, MaxOne Hotel Palembang Thank you for choosing to stay with us and for taking the time to write a review about the quality of our service. We look forward to welcoming you back again and providing even better service in the future. Thank you. Best regards, MaxOne Hotel Palembang Management
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,6
/10
Reviewed 6 week(s) ago
Please pay attention to the soap dish in the bathroom, where the rusty wire is tied like this, it is dangerous if it comes into contact with you, it can cause tetanus.
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Accommodation's Reply
12 Nov 2025
Dear G*t, Warmest regards, MaxOne Palembang Hotel. Thank you for choosing to stay with us and for taking the time to write a review about the quality of our service. We apologize for any inconvenience you may have experienced during your stay. We sincerely hope to welcome you back again and provide you with even better service in the future. Thank you. Best regards, MaxOne Palembang Management
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Rusmala D.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 7 week(s) ago
The hotel is clean, comfortable, the rooms are also clean and the AC is also good.
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1 people find it helpful
Accommodation's Reply
08 Nov 2025
Dear Ms. Rusmala D, Thank you for choosing to stay with us and for taking the time to rate our service quality. We look forward to welcoming you back again and providing you with even better service in the future. Thank you very much. Best regards, MaxOne Hotel Palembang Management
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