Dear Ms./Mrs. T*ke, Thank you for taking the time to write a review about your stay at Savana Hotel & Convention Malang. We are delighted to hear that you were satisfied with the impressive service, the friendliness of the staff, and the atmosphere of the hotel. Your compliments motivate our entire team to continue striving to provide the best service. We hope to welcome you back again in the future. Sincerely, Suprapto w tani, General Manager

Dear Mr./Ms. Dien, Thank you for sharing your warm and detailed experience staying at Savana Hotel & Convention Malang. We are delighted to hear that you and your family were comfortable during your 3-night stay in the Junior Suite and enjoyed the spacious room, dual bathrooms, and the variety of food we served. We are glad to hear that Hainanese rice was one of your favorite dishes 😊 Regarding your feedback about the playground area adjacent to the conference room and the cigarette smoke, we apologize for any inconvenience you and your children experienced. We appreciate this feedback and will forward it to management for serious consideration in order to maintain the comfort and health of our guests, especially families with children. Thank you for your trust and valuable feedback. We hope to welcome you and your family back again in the future for an even better and more enjoyable stay. Sincerely, Supraapto wa Tani, General Manager

Dear Mr. T*ke, Thank you for taking the time to write a review about your stay at Savana Hotel & Convention Malang. We are delighted to hear that you found the hotel comfortable, peaceful, and well-maintained. Your compliments are an encouragement to our entire team to further develop and improve the quality of our services. We hope to welcome you back again in the future. Sincerely, Suprapatho Wongso, General Manager

Dear Melissa, thank you for sharing your valuable experience at the Savannah Malang Hotel & Convention Center. We are delighted to hear that you enjoyed the cleanliness and spaciousness of the room, as well as the balcony, which can be used as a smoking area. Your compliments are a great motivation for us to maintain the quality of our facilities and services. We hope you will visit us again and have a pleasant stay. Sincerely, Suprapto W. Thani, General Manager

Dear Ms. N*a, Thank you for taking the time to write a review about your stay at Savana Malang Hotel & Convention Centre. We greatly appreciate your positive feedback regarding the cleanliness of the hotel, a standard we strive to maintain, as well as the friendliness of our staff in providing clear and accurate information. This reflects our commitment to ensuring every guest feels comfortable and well-cared for throughout their stay. Your feedback is extremely important to us and motivates us to continuously improve our services and facilities. We hope to welcome you back in the future. Sincerely, Suprapto w tani, General Manager

Dear Ms. M*a, Thank you so much for your positive review regarding your stay at Savana Hotel & Convention Malang. We are delighted to hear that the hotel's excellent location, the variety and deliciousness of the food, and our friendly service left a wonderful impression on you and your family. We especially appreciate your trust in our team, particularly in handling the children's swimsuits you forgot. Guest satisfaction and comfort are our top priority, and attention to detail is always appreciated. Thank you for your feedback. We hope to welcome you and your family back again in the future for another memorable stay. Sincerely, Suprapto W. Tani, General Manager

Dear Mr muhammad a. B. Thank you very much for your continued trust in choosing Savana Hotel Malang as your place of stay every December, especially during the Haul Imam An-Nawawi event at Alun-Alun. It is truly an honor for us to be part of your wonderful experience. Your appreciation and loyalty are a great motivation for our entire team to consistently provide the best service. We sincerely look forward to welcoming you again at Savana Hotel Malang in your next visit. Warm regards, Suprapto W Tani General Manager

Dear Ms./Mrs. M*a, Thank you for taking the time to share your review with us. We are delighted to hear that Savana Hotel Malang is conveniently located and our staff are friendly. We apologize if the variety and taste of the breakfast did not meet your expectations. We appreciate your feedback and will take it seriously with the relevant team to evaluate and improve the quality of our service in the future. Thank you for your trust and valuable suggestions. We hope to welcome you back again with a better experience next time. Sincerely, Suprapto w tani, General Manager

Dear Mr/s G***t Thank you very much for choosing Savana Hotel Malang for your parents’ stay and for sharing such a positive review with us. We are delighted to hear that your parents were very satisfied with their experience, especially regarding the spacious room and the wide variety of breakfast options which they found delicious. Your kind feedback truly means a lot to our team and motivates us to continue delivering the best service to our guests. We sincerely hope to have the pleasure of welcoming you and your family again at Savana Hotel Malang in the future. Warm regards, Suprapto W Tani General Manager

Dear Ms./Mrs. M*a, Thank you for your kind and constructive review. We are delighted to hear that you were satisfied with our hotel services, the comfort of the spacious rooms, and our focus on cleanliness. We are also pleased to hear that you appreciated our fast and efficient booking process. This review is a great inspiration for our entire team to continue providing the best service to all our guests. We hope to welcome you back in the future. Sincerely, Suprapto w. tani, General Manager

Dear Ms./Mrs. T*ke, Thank you for your review and compliments. We are delighted to know that the service and friendliness of all our staff have left a positive impression on you. Your compliments motivate us to further improve the quality of our service for the comfort of all our guests. We hope to welcome you back in the future. Sincerely, Suprapto w tani, General Manager

Dear Mr./Ms. W*g, Thank you for sharing your stay experience with us. We sincerely apologize for the inconvenience you experienced, particularly the noise from the event and hotel renovations which resulted in your room windows being completely sealed. We deeply regret not informing you of this earlier or during the check-in process. This certainly does not meet the standards of service we expect from all our guests. Your feedback is very important to us, and we will use it in our evaluations so that we can provide clearer information and improve guest comfort in the future. Once again, we apologize for the inconvenience and hope to have the opportunity to serve you better in the future. Sincerely, Suprapto w tani, General Manager

Dear R*a, Thank you very much for your warm review. We are delighted to know that our hotel's convenient location and diverse breakfast menu made your stay comfortable and enjoyable. This positive feedback encourages us to maintain and improve the quality of our services. We look forward to welcoming you back again soon. Best regards, Surapto W. Thani, General Manager

Dear Mr/s A***L Thank you very much for your kind review. We’re truly delighted to hear that you had a pleasant experience with us and found our place cozy with easy access. Your positive feedback means a lot to our entire team, as we continuously strive to provide a comfortable and convenient environment for all our guests. We sincerely appreciate your support and look forward to welcoming you back for another enjoyable stay in the near future. Best Regard Suprapto W Tani General Manager

Dear Mr. Reza, Thank you for taking the time to share your experience with us. We are delighted to hear that you and your family enjoyed your stay in Malang and were satisfied with the Family Room facilities, the comfort and cleanliness of the room, the friendliness of the reception staff, and the varied and delicious breakfast. Your feedback regarding the air freshener is greatly appreciated. This will be brought to our attention immediately to ensure a more comfortable room atmosphere and a more pleasant experience for each guest. We are also delighted to hear that you and your family enjoyed the refreshing and busy atmosphere of the swimming pool area. Positive feedback like yours is a great encouragement for us to continue providing the best service and maintaining the quality of our hotel facilities. We look forward to welcoming you and your family back on your next visit to Malang, for an even more special and memorable stay. Best regards, Suprapto w tani. General Manager

Dear Mr. Moehammad H., Thank you for choosing to stay with us and taking the time to provide such a valuable review. We are pleased to know that you felt comfortable with the hotel's atmosphere, enjoyed the variety of dishes available, and received friendly service from our team. Regarding your feedback regarding the noise from the neighboring room, we apologize for the inconvenience. This will be our concern for further action so that the quality of room comfort can be further improved in the future. We look forward to welcoming you and your family back in the near future for an even better stay. Sincerely, Suprapto W. tani. General Manager

Dear Mr./Ms. R*h. Thank you for your review and appreciation. We are very pleased to know that the services, facilities, and comfort we provide have provided a satisfying stay for you. This positive feedback is an encouragement for our entire team to continue to maintain the quality of service and provide an even better experience in the future. We look forward to welcoming you back to our hotel on another occasion. Best regards. Suprapto W. tani. General Manager

Dear Mr. Anto, Thank you for your review. We are delighted to learn that you enjoyed your stay at our hotel, especially the food you enjoyed. This positive appreciation motivates our entire team to continue maintaining the quality of our service and providing even better experiences in the future. We look forward to welcoming you back to our hotel in the future. Best regards, Suprapto w. tani, General Manager

Dear Ms. Wuri, Thank you for your review. We are delighted to learn that you enjoyed your stay at our hotel, and that you were impressed with our strategic location and the variety of breakfast options. This positive feedback motivates our entire team to continue maintaining our quality of service and providing an even better experience in the future. We look forward to welcoming you back to our hotel in the future. Best regards, Suprapto w. tani, General Manager

Dear Ms. N*h, Thank you very much for your positive review. We are very pleased to know that you felt comfortable during your stay with us. Guest comfort and satisfaction are our top priorities, and your comments are a great motivation for the team to continue providing the best service. We look forward to your next visit to Malang, and we hope that every stay at our hotel will be a pleasant one. Sincerely, Suprapto W. tani. General Manager