Thank you for sharing your experience. We sincerely apologize for the inconvenience you experienced regarding the cleanliness of your room, particularly the presence of cockroaches in the bedroom and bathroom. This is certainly not up to our standards. We have immediately reported this to the Housekeeping and Pest Control teams to take immediate action and prevent a recurrence. We greatly appreciate your feedback and look forward to welcoming you back for an even better stay in the future. Best regards, Muhammad Kholid, Front Office Manager.