Overall Ratings & Reviews HOTEL GRAND CELINO MAKASSAR

Always the door lock is broken. The price in the application does not match at the time of booking confirmation at the hotel, so you have to add another fee.

Different prices are applied, ask for additional funds at check-in.

Dead water from 8-14 hours. Even though the water is especially important, how many times have you complained, the hotel's answer is waiting to be informed by the technician 😇

Very bad service, very dirty receptionist, very long check-in checkout service. The water doesn't turn on, the hot water doesn't work, the facilities are bad. If possible, don't stay here, just look for another hotel.

Tissue is not provided, toiletries are not available, mineral water is available in the room but when I checked out it turned out to be paid for.

Sumpah, pelayanan dari receptionist-nya tidak bagus, tidak bisa menyampaikan secara detail mengapa kunci tidak bisa dibuka sampai 30 menit, menunggu kamar agar dibuka malah disuruh naik menunggu di depan pintu? Harusnya kan disuruh menunggu di lobby saja bukan naik menunggu di depan pintu, dan untuk ketiga kalinya saya turun dan bawa dari lantai 5, bayangkan ketiga kalinya dan berkata kamu urus kamar saya dan saya menunggu di lobby bukan di depan pintu.

Not like the review. Dirty and the service is also bad.

Toilet agak bau, sabun cair minim banget kaya tidak direfill, lampu temaram banget, tidak ada pencahayaan memadai, kudu ke Toilet membaca, bantalnya bau.

Too complicated when checking in. I was at the hotel at 12 noon, traveling from Jakarta. But the fact is at 15.30 I still can't check in because there are no ready rooms. The receptionist is indifferent, not friendly at all. Dissapointed with this hotel.

Hotel facilities that are not maintained are even better. But in terms of cost, it's quite worth it.

The hotel provides an additional fee of 35 thousand / night.

Very not recommended, it's better if this hotel closes, instead of opening, but room facilities such as water in the bathroom are very difficult and unfriendly,

The rooms are not clean so there are lots of mosquitoes.

Dirty, the sheets and towels are yellowish.

Wifi doesn't work, network doesn't exist, lift is broken.

Service is not good, receptionist is not friendly, rooms are dirty.

There is a price and there is quality. For the price of 123,000 it's worth it to get a room like this. Not too narrow and not too wide. My room 512 was quite clean, but when I entered there was no remote TV or AC. Finally the receptionist phone, the tv remote was given but the AC remote was not given, the clerk only turned it on and set the temperature only. It's a bit complicated, because every time you go in and out of the room, the receptionist must turn on the AC. In our room there are no minerals. So buy it yourself. For a strategic location, very close to the Ratu Indah mall, next to the hotel, exactly Indomaret. Quite satisfied for me, because the hotel rooms match the price.

Pelayanan hotel sangat tidak bagus, saat check in masuk hotel saya harus menunggu kamar yang ready sampai jam 5 sore, air di kamar mandi tidak jalan sampai pagi. Hotel mau di batalkan tapi tidak bisa. Seharusnya di aplikasinya jangan ditulis check in jam 14.00 tulis 17.00 terus fasilitas hotel tidak dilengkapi air di kamar mandi supaya pengunjung hotel bisa pilih hotel dan aplikasi yang lebih baik tidak *tiputipu*.saya sangat menyesal sekali karena telah memilih *Hotel Grand Celino* itu karena liat di aplikasi, fasilitasnya bagus terus gambar hotel bagus ternyata semuanya *hoax*.tidak ada pertanggung jawaban dari pihak hotel.

The woman on reception was not friendly. When I had complaint about the cleanliness, signal provider & bed requirement are not fulfilling with good services. Not recommend to stay here if they don't fix the service as hell.

Booking suite but. The standard is given even though it is for distant guests.