First impression was not good either. When checking in, the female staff answered in a very unfriendly tone while on the phone, then just told me to go to the other end without any greeting. As a guest, that was quite rude. Going to the male staff, he was also using the phone while serving me. He just asked for my passport without any smile or friendly service. When I asked if he could help me lift my bag from the Grab trunk, his answer was just “no bell boy.” No apology, no alternative solution, nothing. Entering the room was disappointing. The musty smell from the carpet was so strong that it felt uncomfortable. The carpet was full of dirt and the bathroom sink was mossy. The cleanliness was really unsatisfactory and far from expectations. Honestly, the hotel pictures look convincing, but the reality is very different. Basic hospitality and cleanliness are not up to standard. I hope the management takes this matter seriously, because this experience was really unpleasant. But when I wanted to check out, the staff at the reception were nice and smiled, at least if they couldn't provide good accommodation, they gave good service.

We had funtastic experiences with Staff his name was nomi He was very kind,helfull,smile this man Is aset for your company.. And also MR azrul in FnB restaurant He try to recomend Best food for us We Will come back again

The staff is very friendly and very helpful.

Toilet flushing system not working well. Toilet bowl stuck

The hotel staff is friendly and it is close to places to eat or to malls, etc.

Furama Hotel is close to Lalaport and Berjaya Times Square, as well as the bus station and MRT. However, the hotel is quite old and in dire need of renovation.

Overall i like the location very closed to Lalaport Mall and close to Hang tuah MRT/LRT/Monorail makes it easy to go everywhere. Closed to Berjaya Times Square Hotel. Room is clean but outdated and during check in to the hotel room i don't like the perfume smell of the room. the room smells too man masculine. The tv also outdated. But overall its good. Just need to improved and upgrade the room.

Ordered a standard room and was given a large room. Service was good. Staff was friendly. 5 stars for the service.

It is a good hotel with friendly staff and a very strategic location.

I went to KL for a week and tried three hotels. This one was the one I liked.

We had a connecting room with the family and found the rooms large and comfortable. Water was chargeable though. Hotel breakfast was served cold and seemed to be overwhelmed with lack of utensils at the tray for long period.

Hotel staff are friendly, helpful, and accommodating. Lalaport and Hang Tuah LRT are just a stone's throw away, and other shopping centers are within walking distance. Easy access to Bukit Bintang. Spacious rooms with a good view of Kuala Lumpur.

Front desk staff are very helpful and friendly. Walking distance to Shopping Centres. Eateries are not far fetched from hotel location and easy access to Bukit Bintang. Room is spacious and with nice view of KL.

The room is very spacious and the toilet is also big and clean. The service is also good. You can also leave your junior high school student's suitcase.

It is very suitable to stay here, but to the pavilion it is very far, if you want to go to the pavilion you have to take a taxi, but if you want to go to Lalaport, just walk from the Titi zebra crossing

All the staff and rooms are ok, clean and the service is good. Next time I come to Kuala Lumpur I will definitely come here to stay.

old hotel. the bathroom smells really bad,

friendly staff... only the queue at breakfast is a bit annoying

The staff very friendly, food very tasty, overall is very satisfied.. 5 star for furama hotel

The room is big and spacious, the room is soundproof, feels comfortable.