Dear Guest, Thank you for taking the time to leave a review. We apologize for the unpleasant experience during your stay, especially regarding the attitude of the receptionist, cleanliness, and room facilities. Your feedback means a lot to us to continue to improve. Regarding the smart TV, it is currently still in the process of being phased in for all rooms—we apologize for the inconvenience. For cleanliness and staff service, we have conveyed it directly to the relevant team to be given serious attention in the future. We hope to be given the opportunity to welcome you back with much better service. Best regards, Emma Larantukan