8,4
Very Good
From 4.329 reviews
Provided by travelers on
Cleanliness

8,4

Room Comfort

8,4

Meal

8,3

Location

8,5

Service and Facilites

8,4

People often mention about Verwood Hotel and Serviced Residence Surabaya
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Staff Friendliness (48)
Bedroom (42)
Accessibility (41)
Ambiance (40)
Bathroom (38)
Room Space (37)
Soundproof (35)
Taste (33)
Distance to City Center (31)
Surroundings (31)
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Traveler Reviews Verwood Hotel and Serviced Residence Surabaya

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40
Customer reviews
O***r
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 day(s) ago
The hotel is large and well-equipped. It's close by and there's plenty of food.
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Accommodation's Reply
31 Jul 2025
Dear Mr./Ms. O*r, Welcome to the Neighborhood! We would like to thank you for taking the time to review your experience at Verwood Hotel & Serviced Residence Surabaya. We are delighted that you enjoyed your stay with us. Thank you again and we look forward to seeing you again on your next visit. Best regards, Sukamto, General Manager.
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Y***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,5
/10
Reviewed 2 week(s) ago
The vibe is nostalgic...the taste of the food is still maintained...some things need improvement, but overall I was quite satisfied staying at Verwood.
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Accommodation's Reply
23 Jul 2025
Dear Mr./Ms. Y*i, Welcome to the Neighborhood! We would like to thank you for taking the time to review your experience during your stay at Verwood Hotel & Serviced Residence Surabaya. We are very happy to be able to provide the best service for you and guest satisfaction is a source of pride for us. We also apologize for any inconvenience caused during your stay. We will continue to improve our products, services, and facilities at Verwood Hotel & Serviced Residence Surabaya. We hope to serve you again in the future. Best regards, Sukamto, General Manager.
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A***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,5
/10
Reviewed 2 week(s) ago
An old-school hotel... A bit creepy because the lighting is a bit dim everywhere... The breakfast is the best...
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Accommodation's Reply
23 Jul 2025
Dear Mr./Ms. A*o, Welcome to the Neighborhood! We would like to thank you for taking the time to review your experience during your stay at Verwood Hotel & Serviced Residence Surabaya. We are very happy to be able to provide the best service for you and guest satisfaction is a source of pride for us. We also apologize for any inconvenience caused during your stay. We will continue to improve our products, services, and facilities at Verwood Hotel & Serviced Residence Surabaya. We hope to serve you again in the future. Best regards, Sukamto, General Manager.
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Susanti S.
icon-Business
Business
icon-origin-TRAVELOKA
8,5
/10
Reviewed 3 week(s) ago
It was a nice homey hotel, the breakfast was great.
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Accommodation's Reply
17 Jul 2025
Dear Ms. Susanti, Welcome to the Neighborhood! We would like to thank you for taking the time to review your experience at Verwood Hotel & Serviced Residence Surabaya. We are delighted that you enjoyed your stay with us. Thank you again, and we look forward to seeing you again on your next visit. Best regards, Sukamto, General Manager.
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Dwi S. P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,5
/10
Reviewed 5 week(s) ago
Good night view, got the 15th floor. Look down, eh, future home. 😀
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alfonsius e. s.
icon-origin-TRAVELOKA
9,1
/10
Reviewed 6 week(s) ago
I always stay here while I do business trips to Surabaya. Good location, spacious room, and friendly staff.
1 people find it helpful
Accommodation's Reply
24 Jun 2025
Dear Mr Alfonsius, Welcome to the Neighborhood! First of all, thank you for choosing Verwood Hotel & Serviced Residence Surabaya for your accommodations and for taking your precious time in leaving us this thoughtful feedback on your stay. We are very happy to know that your overall experience was very pleasant and memorable. It is an honor for us to know that you feel comfortable and happy during your stay. Again, we would like to thank you very much for selecting Verwood Hotel & Serviced Residence Surabaya and hope to have the opportunity of welcoming you back in the near future. Best regards, Sukamto General Manager
I Dewa G. A. E.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 8 week(s) ago
The hotel is very comfortable, breakfast is very varied.
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1 people find it helpful
Accommodation's Reply
16 Jun 2025
Dear Mr./Mrs. i dewa, Welcome to the Neighborhood! We would like to thank you for taking the time to review your experience during your stay at Verwood Hotel & Serviced Residence Surabaya. We are glad that you enjoyed your stay with us. Once again, thank you very much and we look forward to seeing you again on your next visit. Best Regards,. Sukamto. General Manager.
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J M O.
icon-Transit
Transit
icon-origin-TRAVELOKA
6,5
/10
Reviewed 8 week(s) ago
I didn't take pictures, why would I? It wasn't memorable. The rooms are dilapidated and in need of renovation. Also, the rooms with special rates are all smoking ones; This was never mentioned at the booking process. Potential guests should be informed of this beforehand via booking apps, websites, etc. Only to be told they are smoking rooms upon check-in, and that there are additional charges for a 'fresh' room is an unaccepted ploy by the Hotel Management. The comments above have no reflection on the staff; They were simply friendly and helpful.
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4 people find it helpful
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J M O.
icon-origin-TRAVELOKA
6,5
/10
Reviewed 8 week(s) ago
The rooms are pretty rundown, and many of the amenities aren't working. Also, the plumbing needs to be addressed- the sink and shower area! However, the staff are friendly and ever so helpful- that's a big plus!
1 people find it helpful
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Suhartatik
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 9 week(s) ago
The hotel staff was very friendly and helpful in checking in.
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Accommodation's Reply
24 Jun 2025
Dear Ms. Suhartatik, Welcome to the Neighborhood! We would like to thank you for taking the time to review your experience during your stay at Verwood Hotel & Serviced Residence Surabaya. We are glad that you enjoyed your stay with us. Once again, thank you very much and we look forward to seeing you again on your next visit. Best Regards,. Sukamto. General Manager.
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P***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,7
/10
Reviewed 9 week(s) ago
Spacious rooms, hot water, friendly staff, comfortable for personal and family use, great and awesome.
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Accommodation's Reply
16 Jun 2025
Dear Mr./Mrs. P*o, Welcome to the Neighborhood! We would like to thank you for taking the time to review your experience during your stay at Verwood Hotel & Serviced Residence Surabaya. We are glad that you enjoyed your stay with us. Once again, thank you very much and we look forward to seeing you again on your next visit. Best Regards,. Sukamto. General Manager.
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n***s
icon-origin-TRAVELOKA
8,4
/10
Reviewed 9 week(s) ago
Maintenance is needed, because the lift was damaged, which caused the agenda to be delayed.
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2 people find it helpful
Accommodation's Reply
03 Jun 2025
Dear Mr./Mrs. N*s, Welcome to the Neighborhood! First of all, we would like to thank you for taking the time to share your review of our service. We deeply regret that we were unable to meet your expectations during your stay at Verwood Hotel & Serviced Residence Surabaya. We sincerely apologize for the inconvenience and disappointment. Your suggestions and criticisms will help us to be better in the future, and we will improve and enhance our services & facilities. We sincerely hope to be able to provide better service on your next visit. Best regards,. Sukamto. General Manager.
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Benny y.
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 9 week(s) ago
They treated you as a king, very nice welcome from the staff, and they took very nice action when I got an issue. Good job and maintain your hospitality.
2 people find it helpful
Accommodation's Reply
03 Jun 2025
Dear Mr Benny, Welcome to the Neighborhood! First of all, thank you for choosing Verwood Hotel & Serviced Residence Surabaya for your accommodations and for taking your precious time in leaving us this thoughtful feedback on your stay. We are very happy to know that your overall experience was very pleasant and memorable. It is an honor for us to know that you feel comfortable and happy during your stay. Again, we would like to thank you very much for selecting Verwood Hotel & Serviced Residence Surabaya and hope to have the opportunity of welcoming you back in the near future. Best regards, Sukamto General Manager
E***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 10 week(s) ago
Spacious rooms with affordable prices.
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Accommodation's Reply
30 May 2025
Dear Mr./Mrs. E*i, Welcome to the Neighborhood! We would like to thank you for taking the time to review your experience during your stay at Verwood Hotel & Serviced Residence Surabaya. We are glad that you enjoyed your stay with us. Once again, thank you very much and we look forward to seeing you again on your next visit. Best Regards,. Sukamto. General Manager.
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B***a
icon-Business
Business
icon-origin-TRAVELOKA
6,8
/10
Reviewed 11 week(s) ago
Actually the service is good, but the room is not prepared, when you enter the room, the AC is still off, even if it is off, at least the room is cool, it's hot.. for the food, during breakfast, if it runs out, it is not restocked, even though breakfast time is still 1 hour away..
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1 people find it helpful
Accommodation's Reply
16 May 2025
Dear Mr./Mrs. B*a, Welcome to the Neighborhood! First of all, we would like to thank you for taking the time to share your review of our service. We deeply regret that we could not meet your expectations during your stay at Verwood Hotel & Serviced Residence Surabaya. We sincerely apologize for the inconvenience and disappointment. Your suggestions and criticisms will help us to be better in the future, and we will improve and enhance our services & facilities. We sincerely hope to be able to provide better service on your next visit. Best regards,. Sukamto. General Manager.
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lesmana d. p.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 12 week(s) ago
The bathroom needs to be paid attention to, especially the seepage around the toilet and shower. It seems like it needs to be replaced because it is not suitable, which affects the water coming out of the shower so that the force is not optimal and the water runs everywhere without focusing on the water coming out.
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1 people find it helpful
Accommodation's Reply
16 May 2025
Dear Mr. Lesmana, Welcome to the Neighborhood! First of all, we would like to thank you for taking the time to share your review of our service. We deeply regret that we could not meet your expectations during your stay at Verwood Hotel & Serviced Residence Surabaya. We sincerely apologize for the inconvenience and disappointment. Your suggestions and criticisms will help us to be better in the future, and we will improve and enhance our services & facilities. We sincerely hope to be able to provide better service on your next visit. Best regards,. Sukamto. General Manager.
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a***k
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 12 week(s) ago
Very good, the room service is good, the security is friendly.
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1 people find it helpful
Accommodation's Reply
16 May 2025
Dear Mr./Mrs. A*ke, Welcome to the Neighborhood! Thank you for taking the time to share your experience of staying with us. We are very happy to know that your experience and overall experience were very pleasant and memorable. It is an honor for us to know that you liked and enjoyed our facilities. Once again, thank you very much and we look forward to seeing you again on your next visit. Best regards,. Sukamto. General Manager.
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B***y
icon-origin-TRAVELOKA
9,4
/10
Reviewed 17 week(s) ago
Overall good, but maybe needs to be renovated so that the impression of the old hotel disappears.
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Accommodation's Reply
10 Apr 2025
Dear Mr./Mrs. B*y, Welcome to the Neighborhood! We would like to thank you for taking the time to review your experience during your stay at Verwood Hotel & Serviced Residence Surabaya. We are very happy to be able to provide the best service for you and guest satisfaction is a source of pride for us. And we also apologize for any inconvenience that occurred during your stay, We will continue to improvise in developing products, services and facilities at Verwood Hotel & Serviced Residence Surabaya. We hope to serve you again in the future. Best regards, Sukamto. General Manager.
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r***t
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 21 week(s) ago
Good location. Friendly staff. Nice hotel room. Food is okay. Will book again next time.
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1 people find it helpful
Accommodation's Reply
10 Mar 2025
Dear Mr./Mrs. R*t, Welcome to the Neighborhood! Thank you for taking the time to share your experience of staying with us. We are very happy to know that your experience and overall experience were very pleasant and memorable. It is an honor for us to know that you liked and enjoyed our facilities. Once again, thank you very much and we look forward to seeing you again on your next visit. Best regards,. Sukamto. General Manager.
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A***s
icon-origin-TRAVELOKA
9,1
/10
Reviewed 21 week(s) ago
Overall, it's pretty good for staying around Surabaya city.
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Accommodation's Reply
10 Mar 2025
Dear Mr./Mrs. A*s, Welcome to the Neighborhood! We would like to thank you for taking the time to review your experience during your stay at Verwood Hotel & Serviced Residence Surabaya. We are glad that you enjoyed your stay with us. Once again, thank you very much and we look forward to seeing you again on your next visit. Best Regards,. Sukamto. General Manager.
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Number of reviews per page
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