Verwood Hotel and Serviced Residence Surabaya

Explore Verwood Hotel and Serviced Residence Surabaya
8,4
Very Good
From 4.387 reviews
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Cleanliness

8,4

Room Comfort

8,5

Meal

8,3

Location

8,5

Service and Facilites

8,4

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Traveler Reviews Verwood Hotel and Serviced Residence Surabaya

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40
Customer reviews
Y***s
icon-origin-TRAVELOKA
8,2
/10
Reviewed 1 week(s) ago
The pillowcase is definitely never changed, the smell is really bad, not recommended... thanks... think again if you want to stay there, the price is not cheap... even the hotels that are much cheaper below are MUCH cleaner... at least change the pillowcase...
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Accommodation's Reply
23 Dec 2025
Dear Mr./Ms. Y*s, Welcome to Kejiranan! First of all, we would like to thank you for taking the time to write a review about our services. We sincerely apologize that we were unable to meet your expectations during your stay at Verwood Hotel & Serviced Residence Surabaya. We are truly sorry for any inconvenience and disappointment caused. Your feedback and comments will help us improve our services and facilities. We hope to serve you better next time. Sincerely, Sukamto, General Manager
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R***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,3
/10
Reviewed 1 week(s) ago
Generally a very nice hotel to stay in Surabaya. However, somehow we got the feeling of an "old hotel". The room I stayed is not well-maintaned, with broken wardrobe handle. The bathroom is not well-maintaned either, with rusty shower and unpleasant odor. But these don't overshadow our overall pleasant stay. Good location, delicious variety breakfast, seamless check-in/out, nice pool are some of the highlights of this nice hotel. Thank you!
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Accommodation's Reply
19 Dec 2025
Dear Mr/Mrs R***y, Welcome to the Neighborhood! Thank you for staying with us at Verwood Hotel & Serviced Residence Surabaya and taking time out of your busy schedule to leave a valuable review. First of all, we would like to express our deepest regret of the unpleasant experience you had during your stay with us. We have taken utmost attention to your comments and will make sure that all these problems are rectified immediately. We sincerely hope to welcome you back in the near future to restore your trust in Verwood Hotel & Serviced Residence Surabaya. Sincerely, Sukamto General Manager
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,1
/10
Reviewed 2 week(s) ago
Looking for pizza nearby? Primarasa offers Indonesian food. Cak Gundul offers crab. Depot Pemuda offers chicken and rice.
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I***n
icon-Business
Business
icon-origin-TRAVELOKA
8,8
/10
Reviewed 3 week(s) ago
Affordable hotel in a strategic location. Needs better lighting and maintenance.
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Accommodation's Reply
19 Dec 2025
Dear Mr./Ms. I*n, Welcome to Kejiranan! Thank you for taking the time to review your stay at Verwood Hotel & Serviced Residence Surabaya. We are delighted to have provided you with the best service, and guest satisfaction is our pride. We apologize for any inconvenience you may have experienced during your stay. We will continue to strive to improve our products, services, and facilities at Verwood Hotel & Serviced Residence Surabaya. We hope to serve you again in the future. Sincerely, Sukamto, General Manager
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Dju L.
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
The service is very friendly, good, pleasant.
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Accommodation's Reply
25 Nov 2025
Dear Dju L, Welcome to The Neighborhood! We appreciate you taking the time to write a review of your experience staying at Verwood Hotel & Serviced Residence Surabaya. We are glad you enjoyed your stay with us. Thank you again and we hope to see you again on your next visit. Best regards, Sukumto General Manager
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Verified Traveler
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
Friendly staff, clean hotel, fast response for check-in and check-out.. Recommended
1 people find it helpful
Accommodation's Reply
25 Nov 2025
Dear Mr/Mrs G***t, Welcome to the Neighborhood! First of all, thank you for choosing Verwood Hotel & Serviced Residence Surabaya for your accommodations and for taking your precious time in leaving us this thoughtful feedback on your stay. We are very happy to know that your overall experience was very pleasant and memorable. It is an honor for us to know that you feel comfortable and happy during your stay. Again, we would like to thank you very much for selecting Verwood Hotel & Serviced Residence Surabaya and hope to have the opportunity of welcoming you back in the near future. Best regards, Sukamto General Manager
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
Quiet area, clean hotel, friendly staff, access to toll very near, recommended for your stay during visit Surabaya.
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Accommodation's Reply
21 Nov 2025
Dear Mr/Mrs G***t, Welcome to the Neighborhood! Thank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon. Best regards, Sukamto General Manager
t***h
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
The staff is very friendly, the hotel atmosphere is comfortable with its facilities.
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1 people find it helpful
Accommodation's Reply
21 Nov 2025
Dear Mr. T*h, Welcome to The Neighborhood! We appreciate you taking the time to write a review of your experience at Verwood Hotel & Serviced Residence Surabaya. We are glad you enjoyed your stay with us. Thank you again and we hope to see you again on your next visit. Best regards, Sukumto General Manager
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Melcy R. S. M.
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 9 week(s) ago
Excellent... Cool, beautiful ❤️
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Accommodation's Reply
29 Oct 2025
Dear Ms Melcy, Welcome to the Neighborhood! Thank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon. Best regards, Sukamto General Manager
Verified Traveler
icon-origin-TRAVELOKA
10,0
/10
Reviewed 10 week(s) ago
Ok, the location is very near from public transportation and restaurants.
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Accommodation's Reply
21 Oct 2025
Dear Mr/Mrs G***t, Welcome to the Neighborhood! Thank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon. Best regards, Sukamto General Manager
Verified Traveler
icon-origin-TRAVELOKA
8,7
/10
Reviewed 10 week(s) ago
The corner of the bed looks a bit dirty, maybe because it's in a corner so it's not cleaned/vacuumed, the bathroom with a bathtub that is starting to look old due to age... it seems like it could be renovated, the bathtub could be replaced with a shower box so the bathroom also looks more spacious. The area around this hotel to get to the main road is a bit dark and quiet... there's not enough lighting, if you're walking alone, you need to be careful, especially for female guests who want to walk outside. The location is quite close to several restaurants and cafes, although I didn't stop by any of them, but the restaurants and cafes are quite busy. It's also very close (walking distance) to Bu Rudy's depot if anyone wants to look for souvenirs (intermezzo but the prices of souvenirs at this place are quite pricey compared to other souvenir places)
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Accommodation's Reply
21 Oct 2025
Hello, welcome to The Neighborhood! First of all, we would like to thank you for taking the time to write a review of our service. We sincerely apologize that we could not meet your expectations during your stay at Verwood Hotel & Serviced Residence Surabaya. We apologize for any inconvenience and disappointment you may have caused. Your suggestions and reviews will help us to improve our services and facilities. We look forward to serving you even better on your next visit. Best regards, Sukamto General Manager
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
8,5
/10
Reviewed 12 week(s) ago
This is an old hotel with spacious rooms. However, some parts of the room need maintenance, such as a faulty air conditioner switch and several non-functional power outlets.
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Accommodation's Reply
13 Oct 2025
Dear Valued Guest, Welcome to the Neighborhood! Thank you for staying with us at Verwood Hotel & Serviced Residence Surabaya and taking time from your busy schedule to leave a valuable review. First of all, we would like to express our deepest regret of the unpleasant experience you have suffered during the stay with us. The information you have provided will be very helpful and will certainly assist us in our attempt to improve service standards. We are taking active steps to ensure that things caused you discomfort never occur again. Please rest assured that all of us here at Verwood Hotel & Serviced Residence Surabaya are striving to make our guests feel at home and improve on our service quality. We would like to thank you for selecting Verwood Hotel & Serviced Residence Surabaya and we hope to see you again someday in the future. Best regards, Sukamto General Manager
Z***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 12 week(s) ago
The atmosphere is calm, but the room is already cold upon entering. The towels should be replaced. The food is delicious and soft. The staff are also friendly. The room lock was difficult to open, but the staff was very responsive when there was a problem. The receptionist was also friendly.
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+2
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Accommodation's Reply
07 Oct 2025
Dear Mr./Ms. Z*i, Welcome to the Neighborhood! Thank you for taking the time to share your experience with us. We are very happy that you enjoyed the service from our staff. We have passed on your appreciation to our staff and we are sure they will be even more enthusiastic in providing the best service to all our guests. We will continue to improvise in developing products, services and facilities at our hotel. We look forward to welcoming you back to our hotel and hope to provide comfort according to your expectations the next time you visit Verwood Hotel & Serviced Residence Surabaya. Best regards, Sukamto, General Manager.
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L***A
icon-origin-TRAVELOKA
9,1
/10
Reviewed 12 week(s) ago
The room was very quiet and the stay was pleasant. The bathtub helped me relax.
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Accommodation's Reply
06 Oct 2025
Dear Mr./Ms. L*a, Welcome to the Neighborhood! Thank you for taking the time to share your experience with us. We are delighted to hear that your stay with us was enjoyable and memorable. It is a source of pride for us to know that you loved and enjoyed our facilities. Thank you again, and we look forward to seeing you again on your next visit. Best regards, Sukamto, General Manager.
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H***y
icon-Business
Business
icon-origin-TRAVELOKA
6,1
/10
Reviewed 13 week(s) ago
The bathroom needs more attention for cleanliness, the towels are a bit smelly
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Accommodation's Reply
03 Oct 2025
Dear Mr./Mrs. H*y, Welcome to the Neighborhood! First of all, we would like to thank you for taking the time to share your review of our service. We are very sorry that we were unable to meet your expectations during your stay at Verwood Hotel & Serviced Residence Surabaya. We sincerely apologize for the inconvenience and disappointment you have caused. Your suggestions and criticisms will help us to improve in the future, and we will also improve and enhance our services & facilities. We sincerely hope to be able to provide better service on your next visit. Best regards, Sukamto, General Manager.
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B***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 18 week(s) ago
Best place to stay with family
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Accommodation's Reply
29 Aug 2025
Dear Mr./Mrs. B*r, Welcome to the Neighborhood! Thank you for taking the time to share your experience with us. We are delighted to hear that your stay with us was enjoyable and memorable. It is a source of pride for us to know that you enjoyed our facilities. Thank you again, and we look forward to seeing you again on your next visit. Best regards, Sukamto, General Manager.
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A***Y
icon-origin-TRAVELOKA
8,5
/10
Reviewed 18 week(s) ago
It was an old serviced hotel and apartment, but it's still kinda clean.
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Accommodation's Reply
22 Aug 2025
Dear Mr/Mrs A***y, Welcome to the Neighborhood! First of all, thank you for choosing Verwood Hotel & Serviced Residence Surabaya for your accommodations and for taking your precious time in leaving us this thoughtful feedback on your stay. We are sorry to know that your overall experience wasn't memorable. It is an honor for us to know that you feel comfortable during your stay. Again, we would like to thank you very much for selecting Verwood Hotel & Serviced Residence Surabaya and hope to have the opportunity of welcoming you back in the near future. Best regards, Sukamto General Manager
E***A
icon-origin-TRAVELOKA
10,0
/10
Reviewed 20 week(s) ago
Comfortable room, strategic location, but far from Alfamart/Indomart/food places
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1 people find it helpful
Accommodation's Reply
13 Aug 2025
Dear Mr./Ms. E*a, Welcome to the Neighborhood! We would like to thank you for taking the time to review your experience at Verwood Hotel & Serviced Residence Surabaya. We are glad you enjoyed your stay with us. Thank you again and we look forward to seeing you again on your next visit. Best regards, Sukamto, General Manager.
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G***a
icon-Business
Business
icon-origin-TRAVELOKA
7,0
/10
Reviewed 20 week(s) ago
The room is damp and smells of mold, the bathroom is not friendly for parents, you have to climb into the bathtub and it's slippery
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Accommodation's Reply
13 Aug 2025
Dear Mr./Ms. G*a, Welcome to the Neighborhood! First of all, we would like to thank you for taking the time to share your review of our service. We are very sorry that we were unable to meet your expectations during your stay at Verwood Hotel & Serviced Residence Surabaya. We sincerely apologize for the inconvenience and disappointment you have caused. Your suggestions and criticisms will help us improve in the future, and we will also improve and enhance our services & facilities. We sincerely hope to be able to provide better service on your next visit. Best regards, Sukamto, General Manager.
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O***r
icon-origin-TRAVELOKA
10,0
/10
Reviewed 22 week(s) ago
The hotel is large and well-equipped. It's close by and there's plenty of food.
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1 people find it helpful
Accommodation's Reply
31 Jul 2025
Dear Mr./Ms. O*r, Welcome to the Neighborhood! We would like to thank you for taking the time to review your experience at Verwood Hotel & Serviced Residence Surabaya. We are delighted that you enjoyed your stay with us. Thank you again and we look forward to seeing you again on your next visit. Best regards, Sukamto, General Manager.
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Number of reviews per page
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