Overall Ratings & Reviews The Mercer

All good.

Rooms small and lack

Room service is amazing and the rooms are extremely comfortable.

Great hotel. Very clean and safe. Staff is amazing, very attentive, super helpful and accommodating. Shout out to Travis (Concierge) for all his help in celebrating my birthday. You did an amazing job! Definitely would stay here for every trip to NYC!

Absolutely beautiful hotel in the best location in Soho! Excellent customer service, our room was well sized with beautiful views and all the amenities were there. Restaurant was amazing!

Great stay Amazing location

Incredible stay at The Mercer. We loved the super large rooms and customer service was top notch. Would not hesitate to recommend or stay again.

The hallway is much too dark. Rooms are kind of stark.Could use some bright artwork.

The hotel is beautiful, and the staff provides excellent service. It is situated on a lovely street.

Absolutely loved the Mercer and they’re incredible Staff

Great

Location. Staff

Lovely property, especially love the lounge and outside benches. Wonderful thoughtful staff.

Very intimate. Staff knew your name after 1 day

The service at the café and room service was terrible. In both cases, they brought us our coffee and we had to wait for cream. Room Service they forgot the maple syrup. A Second set of utensils and we had to wait for cream until the coffee was warm. The room was showing signs of wear and the tile in the shower could’ve used a cleaner. The chairs in the café were so worn out they were uncomfortable to sit in.

Fantastic service and amazing location

A very pleasant experience with a helpful staff.

Great stay. Excellent staff and service.

The Mercer Hotel is an excellent place to stay, SoHo. Can’t wait to come back.

Thank you for everything! It’s always a pleasure to stay at THE MERCER! Best hotel and the best service in NYC! 💓