Fizz on arrival, staff couldn’t do enough for us

The hotel is nicely situated on the river, and we enjoyed dinner sitting outside overlooking the water. The staff were friendly and attentive. A complimentary glass of Prosecco is offered on arrival. A couple of reservations: the main door of the hotel is kept closed in summer for security reasons, but the signage to the entrance is confusing and sent us round in a circle — not a good start. The restaurant was hosting a bottomless brunch, which was pretty noisy. Happily it didn’t last into the evening. Our room was described as a superior king. However, it was very small, with a smallish window that didn’t let in much light. It was very hot overnight, making it difficult to sleep. We returned to the front desk to enquire about the inconsistency between the description of the room and the reality. Richard on the front desk was very understanding, acknowledging that the room was “not the biggest”. As the hotel was fully booked, he could not move us. He did, however, offer us a complimentary bottle of wine. Next time, we’ll specifically ask for one of the larger superior king rooms. We were left wondering what the standard rooms are like.

Another great stay at Browns, staff are so welcoming. The restaurant is fantastic.

The stay was excellent the staff were accomplished

It would be 5 star except the summer’s day was particularly hot and although there was a fan, there was no sheet - just a duvet, so this option could be provided when warm. The view from my room of the river was lovely though. The tap in room 204 can leak.

Excellent stay and friendly staff Good food

A beautiful hotel right on the river. Excellent food and friendly staff.

Exceeded expectations! Fabulous place to stay, great location, wonderful accommodation, food and service was fantastic! Highly recommend, will definitely stay again!

Lovely property in a great location near shopping food historical sites and nature! Couldn't ask for more. The river walk to the cathedral and Friar street is the cherry on top. Wonderful staff, helpful, friendly and professional. Breakfast was delicious!! Didn't try dinner as they close early on Sundays. The room was amazing, loved the style and decorations. I will always stay there when in Worcester!

I book and payed for Suite room but when we arrive I was told they’ve given it to others and was offered standard double room for 2 person which is way a lot cheaper and smaller room, they offered to squeeze in another bed but I refused as there’s no enough space there’s a bath tub at the end of our bed where the staff told us he will fit the bed for my son very disappointed as I chose to spend more for our comfort after a long travel but was desmay and lied to my face that is the same price.

Spacious and elegantly decorated. Appreciated little touches like milk in the refrigerator. Would prefer more light in the bathroom.

Browns is great as always

First impressions were great however , we visited on a very hot day and found the room to be uncomfortable at night when trying to sleep, there was a fan available but it was so noisy we had to turn it off. When we opened the windows we were aware of the noise from the street and did not sleep well. The room was lovely and decorated to a high standard. Our evening meal was great however breakfast not so good. Overall this is a lovely hotel in a great location just not on extremely hot days .

Browns was an excellent hotel - only stayed for one night but wish we were there for longer. Will definitely go back. We were upgraded to an apartment which was great to have the extra space with a Juliette balcony overlooking the river. Food was excellent had lunch and breakfast was included and couldn’t fault it. Apartment had a fully working kitchen with fresh milk in the fridge which was a nice touch. No car park but the pay and display was very close by so very easy and it cost about £11 for 24 hours which I didn’t feel was bad. Staff were great and accommodating and efficient- can’t wait to come back for longer next time.

All staff were pleasant and helpful. Bar and restaurant were great

Central but quiet location beside river. Lovely welcome and were given an upgrade. Fabulous room. Comfortable bed. Gorgeous breakfast

Staff are incredible.

We stayed in an apartment with a balcony overlooking the river - it was beautiful. The apartment was immaculate and the bed was very comfortable. The food and service was fantastic, we ate outside by the river - beautiful. Lovely hotel, great food and service.

This lovely small hotel has been beautifully remodeled from an old factory with original exposed beams and columns. Lovely large room with nice views of the river with swans gliding past. Had dinner and breakfast here and food was great. Staff is super nice. Very close to cathedral, shops, restaurants and river walk. Honestly can't fault it at all. Would recommend.

Booked last minute due to another hotel letting me down. Browns was super easy to book and the hotel is excellent. Would happily stay again and the restaurant is fantastic.