Reception staff let numerous existing guests cut in front of us on check-in with no regard for us. We have stayed in 3 stars far exceeding the bedroom / bathroom quality. No facilities at at all in the room. Breakfast was an experience. No tables pre set, never found a tea spoon. Machine coffee absolutely awful. Staff blanked you at every opportunity. Shockingly bad service. When we asked for assistance booking a taxi at reception as we don't speak Spanish we were told no and handed cards to call ourselves. We checked out after 2 of 4 nights (fully paid). A different receptionist literally scoffed at us and threw the key back into its slot when i said we would prefer to stay somewhere else. She didn't remotely care. Beds were very uncomfortable, towels were so old and worn they hurt. I have never complained about a hotel no matter what star. This had to be said.

only issue was car parking

Good food and good value . Room Good size

I stayed at Villa Naranjos for 4 days for a family occasion. It was a great location on The Arenal Beach and I could walk to the port along the coast road. The hotel itself was very clean and the staff were great. My room had views of both the sea and Montgo. It was clean and well equipped with a private bathroom. The breakfast was varied and plentiful. I would certainly stay there again and would recommend it as a base for the area.

Checkin staff were rude. The room was nice but overlooking a messy waste ground. Breakfast was absolutely awful. Cold food swimming in grease. There are much better hotels in the area

Everything you expect from a no frills hotel, comfortable, clean, friendly, and breakfast more than adequate

Good location nice staff Breakfast excellent quality and choice €1.60 for a glass of wine in bar!! Good wifi speed

Well the hotel was old, The rooms are ok , clean but not more than 2 stars. walls done of paper. could hear our neighbors a bit too well. It needs updating. Location is perfect, lots of restaurantes and bars. Parking but quite full, still plenty close by. Reception pleasant and helpful. Quick Check in. Price/quality just a bit over. Would comeback!

Hotel is a bit tired and needs some updating. Rooms were fairly comfortable and clean. Breakfast was very basic but there was a serious issue with the cleanliness of the plates, bowls, cups, etc. The hotel really needs to review the cleaning process in the kitchen.

The position of this hotel is good. It is a bit tired but what you would expect for the price! A bit dissapointed that the Pool was not in use.

Cheap price for its location (1 minute walking from the beach). It has a swimming pool, which is quite nice. The breakfast is buffet and has a good selection of food and drinks.

Great location with parking. Rooms a little tired and could do with fridge & tea / coffee making facilities. Lovely pool area

Great location and a very good price. Will definitely look to stay here again.

We were there for a relaxing weekend and had a very nice time. The location is great due to its proximity to Arenal Beach.

Nice but needs a bit modernisation. Situation is perfect near the arenal beach.

No information given upon check in. Information book in room in Spanish. Room dusty, smelly & generally not very clean. Beds not very comfortable. Good pool/sea view. Breakfast basic - bacon rank! But you will find something edible. Bar staff smiley & friendly. Ok for an overnight but would be demented staying longer. Too many rude old people!

Nice hotel, a little dated, and no real sound insulation. Water pipe noises can also be quite entertaining. However I would say that this is good value for money.

A satisfactory stopover for me. rhere was a noisy function downstairs but it finished at midnight. Good breakfast.

I enjoyed my stay the room was plesant but didn't have tea making facilities. The hotel overlooks the sea and you don't need to drive to go to the promenade and beach. Very good value. Its situated next to the Parador where you can pay three time the price. I was staying on my own and the single person supliment is only €8.

The room walls were thin, could hear neighbors LOUDLY. The breakfast buffet was free but terrible. Raw bacon, raw eggs, lousy choices. The staff weren't very friendly either.