We spent two very relaxing nights at the Hakone Suishoen and made great use of the private onsen in the room. We had kaiseki dinner for both nights because one of our kids was younger than 10 and was not allowed the Teppanyaki dinner. Staff: Overall, the staff welcomed us very warmly and also put in their effort to make our stay very enjoyable. Most of the staff could speak English as well, so it's not a problem if you don't speak Japanese. Food: What can I say, both the Japanese breakfast and Kaiseki dinner were top notch and were very satisfying. One minor thing I would comment on is that the food tends to get similar if you stay more than one night and choose the same type of meal. They tried to make it slightly different, though. Onsen: The private onsen in the room was very wide and could fit my family of four comfortably. I also went to the public onsen and used the facilities there (the sauna was very hot, and good!). Thank you, Hakone Suishoen, for making our first ryokan experience a very wonderful one. We will definitely be coming back.

This was without a doubt the most Lux accommodations I’ve ever stayed in and that is saying something. We loved the provided yukatas. The meals were amazing. The place is spectacular. Start to finish. I highly recommend it.

This onsen stay was a perfect harmony of nature, tradition, and hospitality. If you’re looking for a place to reset your soul, indulge in exceptional cuisine, and be cared for with sincere warmth, this is the place. We left feeling refreshed, grateful, and already dreaming of our return.

Beautiful hotel, but it was a bit of a walk from the bus station if you’re going into Hakone. Be sure to call the hotel to have a shuttle pick you up from the nearest shuttle stop, which is down the hill from the property. Stuff that was super nice although they didn’t know too much about the tourist bus lines-recommend getting a hug Kone 1 to 3 day pass if you’re staying longer. Property is beautiful, great Japanese breakfast and dinners. They really take care of you – amenities are great in the room, especially with the private onsen. Prices were higher than most because we went during early cherry blossom season. it is like a seven minute walk slightly uphill towards the major bus stop for the tourist attractions. Overall, we had a great experience to stay there – either did not see many children and noise level was kept to a minimum. Definitely would love to stay here again for a romantic getaway.

Incredible service/food and the grounds are stunning.

the room was wonderful,large with great bed and all the comforts dining was terrific warm atmosphere in the bar with a great bartender

Relaxing

This was an amazing onsen and the staff were amazing. Meals were delicious and room was spacious, clean, and very comfortable. Highly recommend for either a weekend getaway or extended trip!

A great place to enjoy onsen and Japanese food.

Everything was excellent

One of the most beautiful, peaceful, serene hotels we have ever stayed at! Located in area with lots of trees. Private onsen is simply amazing. The Japanese breakfast was the best we have ever had. Highly recommend!

Worth every single yen.

Amazing ryokan nestled in the forest with impeccable service and one of the best kaiseki dinners we’ve experienced

Amazing ryokan. The best service I've had in my life. They offered a driver for our stay, and made sure we had everything we needed. The kaiseki dinner and breakfast were out of this world. Room was large, clean, and quiet. Loved the private onsen and patio. Definitely worth it!!

Staff, environment, services, food everything is excellent

Rude staff. Food sub par.

We felt pampered the whole time! The multi-course meals were outstanding and it was special being served our food in a private room at the restaurant. Our room was spacious and comfortable. Overall I would highly recommend this ryokan experience.

Incredible Ryokan experience. Probably one of the best lodging/dining experiences we’ve had as a family. Highly recommended.

Beautiful

Loved the service, amazing food and beautiful grounds!