Overall Ratings & Reviews Soul Surfers Paradise - GCLR

Convenient beach access and shopping

We paid top dollar to stay in this apartment however the cleanliness really let it down. We had to clean the floor tiles upon arrival as they’d been mopped with a greasy substance that wouldn’t dry. The white mats used to clean the floor ended up brown. We found hairs when turning bed down, WIFI didn’t work and dryer stopped a number of times. Location is fantastic but not worth the $$$.

Amazing apartment

Warning this is not a hotel! The back-alley company running this property were rude and mislead us about the property. We were put on a low floor with no view. We were delayed 90mins from getting in, which was very frustrating as you need to collect the key from a unprofessional shoebox of a shop on the other side of Surfers Paradise. They don’t provide towels and make you buy them if you want to use the pool. The steam toom is broken. The lifts are tiny, slow and annoying as you can wait a long time. No directions are given for parking. We’ll never stay here again. A waste of money.

Needs bad pest control

It would have been appreciated if the room had the air conditioning on, when we arrived for the first time, floors were slippery and apartment was stuffy with the humidity. It was really uncomfortable and dangerous walking in. Leaking tap, and not lockable door in second bathroom. For a three bedroom apartment and only to have 1 drying rack for clothes was unacceptable, we had to buy another 2 and leave them there. Will think twice before renting privately again.

Location was great, we had cockroaches and unit wear and tear was in average condition Tv in bedrooms very old not smart tv which you would expect

Not clean enough

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I expected so much from this beautiful building but unfortunately it’s just waste of money. Aircon was not working in the lifts, no screen was working on the lifts and no aircon throughout the building. There is no morning buffet available at the hotel. This is one of the most expensive stay in Gold Coast but I would rate only 1 star

The view is amazing. The apartment is awesome.

Closed to shops and the beach

Very nice place to stay

Everything was excellent. There are a few very minor issues I have not tabled. I did not appreciate the cleaning staff turning up before 10am and hovering outside our room.

Amazing place to stay. Had a fantastic family holiday.

Great property and really clean room. The only downside was as it is privately managed we couldn’t go to reception staff at the hotel for help with things - also was not enough toilet paper in the room for our stay so we had to go and buy more.

Great stay! Beautiful location. Highly recommend.

Really enjoyed the ocean view from the balcony . Staffs were nice friendly . I had nothing bed experienced on my night i stayed,

Pick up of keys was a hassle when got to room still being cleaned windows were dirty , dead cockroache on balcony and cobwebs, stained carpet no coffee or tea. Attitude of staff talking over phone we got into room 30 minutes after checking in and was told had to check out on time but staff over phone. Indoor pool very noisy and rubbish everywhere kids pulling in plastic bed into pool and playing volleyball. Don’t want to go back. Although out door pool view was good.

Peppers soul is all about location. Being a short stroll from Cavill Ave (the main strip) made it alot easier for us. Seeing as we booked with GCLR and not the hotel directly, I found the hotel staff to not be helpful. Overall it was a good experience.