Wonderful breakfast and hot spring, definitely will come back shortly.

Beautiful

Very good!

This was our first trip to Hakone, so we can’t compare this hotel’s location to other areas, but we absolutely loved the peaceful atmosphere here. It’s perfect for anyone looking for quiet, rest, and truly attentive service. Our room with three beds was very spacious, comfortable, and had a beautiful view. We enjoyed early walks by the lake and appreciated the convenience of having both dinner and breakfast on-site. We chose the Japanese dinner, which was presented beautifully, though we probably haven’t fully acquired the taste yet. The French breakfast, however, was excellent; the French toast was the best we’ve had, and the coffee was great as well. We were also lucky to catch a wonderful view of Mt. Fuji. We didn’t use the onsen since it was public-only and we weren’t comfortable with that, but everything else made our stay very enjoyable. We rented a car, which made exploring the area simple, though it seems manageable by public transportation too, since the hotel runs a shuttle every 20 minutes (with an evening cutoff). The hotel is a bit older, but everything was clean, comfortable, and well-maintained. Overall, a very relaxing and memorable stay.

Amenities and location

I would definitely stay here again when visiting Hakone. Easy and scenic walk along the lakeside from the bus stop or you can take the complimentary shuttle that runs every 20 minutes. The staff both at the front desk and the Japanese restaurant were very helpful and spoke excellent English - we did not try the French restaurant so no review on that. We were checked in very fast and had our luggage held for a few hours after checkout. Food is average, but you can't beat the convenience and the service is top tier. Our room was very spacious and clean with an excellent view for the lake. Unlike most other hotels in Japan, the room had very good soundproofing. Carpeting is dated and a bit worn, but very clean. Yukatas for going to the bath are provided. Make sure to grab a complimentary ice pop after your bath! We had a very peaceful and relaxing stay.

We got a lake view room. It’s beautiful and spacious. Staffs are very friendly and helpful

Yes

Very nice onsen , beautiful and clean. With a nice view of lit up trees, very peaceful. The staff was very friendly and helpful. Most importantly we saw Mount Fuji from the beautiful garden which was the highlight of our visit in Hakone.

Great location and service

room is old with stained carpet. bathroom smell of smoke. bathroom curtains and humidifier was mouldy. breakfast was authentic and delicious. however beware of the high onsen tax. great environment to pictures

Perfect location with view to the lake Spacius room

Hotel next to the lake with amazing views - service was very good but facilities need upgrading and remodeling. Very limited options to move around unless you bring a car - access to taxi is very limited: options for food at the hotel are limited but we had dinner one of the nights and it was excellent. Japanese breakfast was a unique experience but it is not for everyone.

Unmatched location, all rooms look over the stunning 1930’s garden and magnificent mountains and lake, no bad views! The hotel exudes old world charm, and while some may find this ‘dated’ we found it delightful. The Franco-Japanese -Deco blend carries through to cuisine and 2 fantastic restaurants (though not for the budget conscious). A truly unique and memorable stay. Would come back in a heart beat.

We loved our stay! The hotel is so beautiful, and the area breathtaking, the staff was very welcoming and nice, the room was the perfect place to relax after a long day

Perfect lake side hotel in Hakone. The oversized room had more than enough space for three of us plus our luggage. The staff was very warm and friendly. We chose not to have dinner at the hotel but we did visit the French restaurant for breakfast and it was wonderful. The food was delicious and the staff was very attentive. The onsen was also enjoyed. Great property and I would definitely stay again.

Beautiful manicured grounds with easy to walk paths, amazing mountain and lake views with passing ships. Also great views of Mt.Fuji. Peacefull and quiet,

Very accomodating Staff

Beautiful hotel! The location is amazing! It is on a mountain and the views are incredible. 5 minute walk to the peace tori! Our room had an amazing view of lake ashi and mount fuji!

Love the staff and the Japanese breakfast.