We got a lake view room. It’s beautiful and spacious. Staffs are very friendly and helpful

Yes

Very nice onsen , beautiful and clean. With a nice view of lit up trees, very peaceful. The staff was very friendly and helpful. Most importantly we saw Mount Fuji from the beautiful garden which was the highlight of our visit in Hakone.

Great location and service

room is old with stained carpet. bathroom smell of smoke. bathroom curtains and humidifier was mouldy. breakfast was authentic and delicious. however beware of the high onsen tax. great environment to pictures

Perfect location with view to the lake Spacius room

Hotel next to the lake with amazing views - service was very good but facilities need upgrading and remodeling. Very limited options to move around unless you bring a car - access to taxi is very limited: options for food at the hotel are limited but we had dinner one of the nights and it was excellent. Japanese breakfast was a unique experience but it is not for everyone.

Unmatched location, all rooms look over the stunning 1930’s garden and magnificent mountains and lake, no bad views! The hotel exudes old world charm, and while some may find this ‘dated’ we found it delightful. The Franco-Japanese -Deco blend carries through to cuisine and 2 fantastic restaurants (though not for the budget conscious). A truly unique and memorable stay. Would come back in a heart beat.

We loved our stay! The hotel is so beautiful, and the area breathtaking, the staff was very welcoming and nice, the room was the perfect place to relax after a long day

Perfect lake side hotel in Hakone. The oversized room had more than enough space for three of us plus our luggage. The staff was very warm and friendly. We chose not to have dinner at the hotel but we did visit the French restaurant for breakfast and it was wonderful. The food was delicious and the staff was very attentive. The onsen was also enjoyed. Great property and I would definitely stay again.

Beautiful manicured grounds with easy to walk paths, amazing mountain and lake views with passing ships. Also great views of Mt.Fuji. Peacefull and quiet,

Very accomodating Staff

Beautiful hotel! The location is amazing! It is on a mountain and the views are incredible. 5 minute walk to the peace tori! Our room had an amazing view of lake ashi and mount fuji!

Love the staff and the Japanese breakfast.

Rooms were very large and had a fantastic lake view! Very clean with many amenities included, my favorite being their traditional onsen. It is open very early in the morning and late at night. It had everything you needed and the outdoor onsen was extremely relaxing and refreshing after a long day hiking. Additionally, I have sensitive skin and my skin did not react to their onsen water, unlike the onsen I tried in Gora. So safe for sensitive skin people! Staff was extremely friendly and responsive. The only downside was that there were 2 high end restaurants that required reservations. Most places in town close at 5pm, so those restaurants were really our only options. However, they had not a single reservation open for the entirety of our staff. We ended up having to walk a mile (in the dark w/ flashlights) to the convenience store every night (~6pm) for dinner. So maybe try to book reservations ahead of your stay! But their amenities and onsen made it very worthwhile!

It is OK. It has a nice location but the hotel is in great need of renovation and modern upgrading. The air in hallways and room was musty probably due to fungus in walls and carpets.

I really enjoyed my time at this stately hotel. The staff are beyond helpful, the room was very comfortable, and the baths were just what I needed after a long day exploring the region. The restaurant was able to accommodate my gluten-free needs for breakfast and the shuttle bus from Motohakone was great. This is a region that needs to be experienced and this is the place to do it in comfort.

The view from the room is beautiful. Good experience with the public bath onsen, first time for my son, he enjoyed it. Great staff, very nice and polite. Loved everything except the noise from the bath tub and sink.

nice location and beautiful hotel. excellent transit between hotel to local center. great services.

Awesome onsen and beautiful garden. Nice location next to Lake Aishi with a good restaurant and nice little shop. Room was ok, but purposely didn't spend much time in there. Would stay again.