Very good helpful staff good parking

Very goog helpful staff good parking

Stayed in the honeymoon suite, there was a few things that we discussed direct with landlady as had no issues with room in general

We had a great stay at this hotel. Good location for NEC. Room and bathroom were so nice. Staff were lovely! Really friendly and accommodating :) Only thing I’d advise would be to make sure you have earplugs and an eyemask, as the pub plays music until midnight I think (on Saturday not sure about other nights) and the skylight in the bedroom doesn’t have a blind on it.

Traditional room over pub. Plenty free parking space, helpful staff, ok room and a very modern, clean, refubrished and simply beautifull bathroom (room 4, hope other room has as well perfect bathrooms)

It was good ,helpful staff handy for shops and parking

Good hotel very helpful staff

We are returning customers. This old coach house has character and charm and is only 10 drive to the NEC.

The premise is not well maintained. It has a bar which is used by local residents who come there with pets which disturb visitors. No breakfast, no restaurant.

Booked through hotel.com. Arrived at the hotel was informed that the kitchen was off so I’d need to go elsewhere to eat or order a takeaway. Got into the room to be greeted by bodily fluid stains on the bedding, black mould on the shower walls, more mould on the window, a bathroom sink that looked like a scene from Saltburn and a shower base that was collapsing. Went down stairs, to ask for another room and they were full booked. Asked to speak to the manager who was in a meeting at 18:45. Rejected the room. Called hotel.com who told me to go and find somewhere else and they would deal with the property. 5 days later and the property haven’t answered a single email or call from myself or Hotel.com which means according to hotel.com’s policy means they are allowed to keep your money. Do yourself a favour and keep your money in your pocket.

The staff were incredibly kind, giving me an upgrade to the honeymoon suite. The hotel itself is tired and access through the pub isn’t the best welcome, but the staff more than made up for it. That’s bed was comfy and there was a roll top bath in the room, as well as an em suite with a short. Great value for money.

Parking is onsite, i had a room in the chalets and it is great.

Easy to park. Currently undergoing an upgrade with new rooms and function area at back. Front bar is a work in progress.

Very noisy, not clean

Basic but functional

We stayed at The Coach Hotel and I wouldn't stay another. The rooms were nothing like what was advertised. They felt run down and unclean, and the bathroom had a strong mould smell that was genuinely unpleasant. Our room was directly above the jukebox, and it vibrated with the music. In my view, that space should not be sold as a bedroom. I appreciate it is accommodation above a pub, but this was on another level. The only small positive was that the music stopped at midnight. Based on our experience, I would strongly recommend reading the negative reviews before booking. Our room, and a friend’s room further down the hall, looked nothing like the photos. After staying there, I find the positive reviews hard to believe.

The room really needs a mirror, the mattress was comfortable enough but has a damaged spring as was noisy, aslo has roll inwards, maybe time to replace. Shower was fantastic, which is unusual for a top floor. I would remove the runner from the bed as it was covered in stains but bedding clean and fresh. My room was above the smoking area so really noisy on the Sunday night and the guys outside in the morning were not quiet. (I think staff) Cheap so didn't expect more but great location for NEC. I can see some work is being done and hope it continues. Recommend Partridges Deli for Breakfast down the street, it was amazing.

Staff were absolutely fantastic so welcoming which made it better for me as I have never worked away from home before I wouldn’t go to any other hotel if I have to stay in Birmingham for work in future I will only use these guys absolutely fantastic

We have an excellent room in what would have been a coaching inn, now a local public house. Very happy stay.

Clean room, comfy bed, well-sealed shower, warm room (but not too hot) even though it was a cold night.