Overall Ratings & Reviews Global Luxury Suites Downtown Boston

Great stay for the Boston Marathon. Closely located to everything. Nice building, felt safe and comfortable.

Seeing some bad reviews, I was optimistic in booking this place for myself, my wife and our 2 young kids. We booked a one bedroom with a pull out sofa in the living room. The bedroom door was missing and this issue was never resolved. The pull out sofa was the worst we’ve ever experienced. The neighbour beside us was also having issues with communication, as their fridge did not work for their multiple day stay. The property is new, clean and well located, but the customer service and communication was terrible.

Great place to stay, central and very secure

Would definitely recommend

It was nice!

Parking is just a hassle

Door man was rude. Check in was 45 min late because someone called out, but it messed up my plans for the evening. Dryer vent was so clogged that it did not dry clothes.

Good but not great - as the price is up there.

Enjoy the stay

The sofa bed was terrible! And only gave out one winter blanket in the room, when I asked for extras, they gave another small to double it, not comfortable and not warm. Booked a six days stays, only 2 pod of coffee, asked for more, told me to get at the store!

On the outskirts of Chinatown. Not alot of dining options close by other than Asian cuisine. A bit on the sketchy side, but felt safe walking during the day. Pics of the common areas are nicer than the actual. Room was good though, clean and had what we needed. Comfy bed. Shower could use an update - flow is very low.

Liked. The view was enjoyable and I liked the china town area. Disliked. One of the desk agents has a serious hygiene issue.

We rented the one-bedroom suite, which was a great setup for our group of 4 ladies. Close to the T stop, grocery store, and central to everything. Management isn’t on site, but they do have 24 hour security, although neighborhood was very safe. Washer is in the bathroom, which was handy. They do have luggage storage and elevators. We would definitely stay there again.

Apartment was spotless, had everything you could need, spacious../but the TV didn’t work.

There was not any parking onsite-I had to ask a random person where to park because no one answered the phone when I called multiple times. there wasn’t anyone at the front door. I wasn’t able to get in the building. I had to wait outside in the cold until someone who was leaving the building let me in. The suite was really nice and comfortable. Make sure you bring laundry detergent, extra paper towels, and dishwasher detergent and extra garbage bags. The location is perfect. Very easy to get around. The T is close. I would definitely stay again. Couldn’t get in the door- no one was at the front desk. I had to ask a woman how to get in. There wasn’t anyone to call. The number on the web site could not connect me to a live person Stove top is damaged Missing door on closet Had to buy paper towels, garbage bags etc.

It’s set up like an air b and b so the kitchen was really nice for our group

There was no reliable heat for over 12 hours after checking in. The staff on site who are not related to the booking did more to help than the actual company. During this time the temps averaged 17 degrees. I was also locked out of my unit on the 6th floor balcony due to AUTO LOCKING DOORS with no sort of signage or notice. Then the hotel staff emergency number does NOT work. You will not speak to a human calling ANY of their numbers. I had the key the door to get inside. I almost had to call the police for help. My entire stay was overshadowed with being forced to report issues, like the heat. I spent so much of my stay on the phone with hotels, the host, and the building management that it impeded the trip and business I had. I’m very unhappy.

Love the building security and 24hr staff.

The property was in a good location and was in good shape. However, the advertised sofa bed is not something that is usable - it's basically a futon with no padding and a bar running down the middle of it. When it became clear the first night, we tried contacting management with no luck. We tried again the next morning and over 4 calls spent a good chunk of our morning trying to get the bed switched or fixed and also to get some more linens. All their help desk folks were useless - lots of talk, but no results. Eventually the security helped us get some extra towels/linens. It wasn't till the following day (2 days from check in) that the maintenance staff was there and they provided a rollaway and proper bedding. For the amount they're charging, putting in a $1000 proper sofa bed would be the most basic and easiest thing to do. However, between the bed and service, it took a lot away from our stay and our impression of this rental.

“I had an absolutely wonderful stay! The property was immaculately clean, beautifully decorated, and thoughtfully equipped with everything I needed. The location was perfect—close to local attractions but still peaceful and quiet. I genuinely couldn’t have asked for a better experience and would highly recommend this place to anyone looking for a relaxing and memorable getaway. I’ll definitely be returning in the future!”