Delighted with our room! It was very clean and fresh and well stocked with tea/coffee/chocolate, plus toiletries. The shower was easy to use, the water hot and plentiful, and the towels were thick and fluffy. The bed had a feather duvet which made it very luxurious and super cosy! The staff we met were polite, helpful and a credit to the company. We didn't use Restaurant next door for breakfast, but we did have an evening meal there (a cheese burger - two patties - and a chicken parmo - breaded chicken with tomato puree and garlic and cheese topping). The food was hot, the portion size generous and fantastic value for money. This place is ideal for visiting Beamish, or the Tanfield Railway (like we did). Seriously can't recommend it enough!

Staff very helpful and friendly, my room was excellent a nice big bed, big walking shower and all very clean. Would gladly recommend a stay here.

Very clean and comfortable fornwhat we needed .the staff were very welcoming and couldnt do enough for us . Breakfast at rangos was spot on with friendly staff as well Would recommend the hotel

Check in was easy, staff couldn't do enough for me, friendly and welcoming. Very nice large room, bed and clean shower room. Definitely come back if needed to and would highly recommend it.

No meals served on site, but available next door at restaurant, which is closed Mondays & Tuesdays

Cleanliness was excellent, no restaurant for most of my stay. Walls in room are paper thin, so can hear everything in next room! Overall, booking in process very good, room was very good… maybe don’t place guesses in rooms next to staff, especially if they are ill and cough all night long!!!

Room was fantastic. Lovely and clean. The rangos restaurant was unbelievable. The food was really nice and the service was great. Would 100% recommend

Parking was fine check-in was easy. I didn't use the bar. Rooms are spotless.

Parking easy and room was spotless

Second time we have stayed and found the room clean and comfortable. The one small comment is that a hairdryer would be been useful. However, very happy to recommend and would stay again.

Easy check in, spotless rooms.

The hotel is basic but comfortable beds. The showers are temperamental sometimes hot sometimes cold . Its a self check in hotel with a code to get the key out the key safe. The reception isnt manned 24hrs a day . So check if you really need to see someone. We stay here once a mont ad my son has regular hospital appointments. And the hotel is close to family. Its cheap convenient and clean. We always take extra tea sugar milk as you only get enough for few cups of tea. And with the reception not been manned you cant ask for some more. But there is a one stop 5 mins away .

Yes

Staff on reception very friendly and helpful, rooms were very modern and clean, Parking on site good.

Great staff, friendly and helpful. Room was basic but for the price it did it's job. Comfy bed. Downside was no bulb in the bedside lamp and the TV didn't work, not that it bothered me that much but still to be mentioned as a paying customer.

We stayed here before the GNR. Good location. Room was clean and bathroom is good. Check in was easy. It had a kitchnette which i didnt realise, so next time id be able to prepare my breaksfast before the run. Would definitely recommend.

Basic hotel that met the need for a couple of nights stay, remote check-in procedure was adequate but lacked the personal touch. Adjacent restaurant provided a range of food and drink and seemed popular with locals.

Lovely clean rooms and communal areas, comfy beds and very convenient parking. The restaurant had changed hands since I booked and is no longer dog friendly which presented a problem at breakfast which we had paid for. Fortunately a member of staff offered to look after our dog while we went to eat but we should have been informed beforehand.

Good clean accommodation and pleasant staff. The only real fault was the car park needed some tidying up with weeds and overgrown grass, etc which gave a bad first impression of the hotel. Everything in the hotel was perfect apart from the items mentioned earlier.

Clean and comfortable. The lift was out of order. Didn’t realise we needed to book in for breakfast! Staff were friendly.