Definitely our worst ever stay at an hotel. The room (Hermia) was ok but the mattress was beyond a joke. It was a cheap spongy thing with springs digging in which made sleep impossible. I was awake most of the night trying to get comfortable. My partner was in agony as her hip was in pain. Also a cheap breakfast in the fridge which we left. And the curtains were thin letting in all the light.

From start to end of stay, the staff were excellent, knowlegable, respectful and always happy to be of assistance. The food was delicious, large portions and the beer was very good. Wonderful town to easily walk about. High social consciousness w several charities highlighted. Room was exactly as described, clean, spacious and the bed/pillows super comfy. Highly recommend.

Nice room, friendly host (?), good location. Bit disappointed that breakfast turned out to be served in a paper bag in the room midweek, as I'd read some good reviews of the cooked breakfast. No food available in the pub on the Thursday night I was there

Check-in was quick and effortless - the lady who checked us in was very nice, efficient, and extremely helpful. Our room was spacious, with a double bed and a single bed, and a very basic continental breakfast was provided in the morning. The room itself could use a little refurbishment - the carpet was a bit tired, some fittings could do with updating or replacing, and the bathroom would benefit from a fresh coat of paint. However, these were only minor niggles and didn’t affect our stay at all. Despite heavy rain overnight, the windows provided excellent soundproofing, which made for a comfortable night’s sleep. The location was fantastic - very central, with plenty of cafés nearby. The tea room next door served a great bacon sandwich, too! Overall, we really enjoyed our stay and would definitely recommend The Shakespeare Inn.

Conveniently located in the centre close to shops and restaurants. Clean cosy room. Excellent attention by the management. Would definitely stay again and recommend to others.

Excellent

The pub was centrally located in town. Personnel were super nice and helpful. The housekeeping staff was a little forgetful-no towels in the room when I checked in and no phone to contact the bar to assist. I had to call using my international roaming to reach them. Breakfast was continental in the mini fridge. It was replenished each day but they forgot to replace the tea bags. However on the whole it was a lovely stay.

Great location for stay visiting Brewery Arts centre however bar was closed at 9pm .

Stayed for 1 night as a stop over on route to Scotland. Room was a little 1 bed cottage at the rear of the actual pub. Was extremely clean, comfortable and warm. Only downside was we were expecting a cooked breakfast as stated on their website but was told it was a continental breakfast in the fridge in the room, no food available at the pub itself so ventured into the town to eat and then returned to the Shakespeare for a drink only to find it was all shut up at 8.30pm. If you are visiting Kendal there are many bars and restaurants but check out the Brewery Arts Centre which was a lovely place to eat

Stayed here 8 years ago and things have gone downhill badly. The excellent breakfast had been replaced by a paper bag in the fridge and items were missing from 1 bag. Only one double socket on far side of room and one of those sockets was in use for the fridge. No parking any more finished a visit that will not be repeated.

I always like staying here in the past, I was disappointed that I could no longer park my car at the property which I only found out about the day before my stay so I had to make alternate arrangements, this will effect my decision on staying here in the future. On the day of my stay or should I say the morning afterwards there was no one around to offer me a breakfast even while I was walking around the pub looking for someone to serve me, it turned out the only person I could find was cleaning the vacated rooms, so I just got my back and handed my key to the lady cleaning and left. Went to a local restaurant instead! Please note the pub and rooms are spot on, never a complaint but just look at the car parking and the morning service arrangements

Good location.

Food excellent , Manager and staff very friendly and helpful . Great base to explore the Lake District.

For unexpected reasons I had to cancel my booking. I gave three days notice but as I was on holiday in Ireland without my computer I had no internet access. I phoned The Shakespeare out of courtesy and was told that there was nothing they could do and I would have to contact Hotels.com direct. I tried to cancel on the website but could find no way of doing so. I see this as a failure of both The Shakespeare and Hotels.com. I am sure the stay would have been excellent. Perhaps between both parties you could agree to transfer the booking to another date. I was really looking forward to the excellent food and drink on offer.

Monty Python had a skit called the cheese shop. Analogous to this are the issues I ran into: 1 no coffee for breakfast (the machine is broken) 2 no vegan sausage (the supplier was changed. 3 no one working morning or evening could actually provide tourist information regarding trekking (1 person suggested I google the question).

Nice rooms Compact beds hard not much sleep due to noise TV on all nite loud nxt door

It was brilliant,Lovely clean room, quiet and in a great area. The service was excellent in the pub and the breakfast was fantastic 👍

Room needed updating, it wouldn’t take much to vastly improve the feel. The bathroom floor was uneven and rippled, shower water pressure was poor and stopped working one morning. Other parts of the bathroom were tatty, ie the toilet roll holder was hanging off. Breakfast was passable average. Room carpet felt like it could do with a shampoo or replace. The staff were all friendly. Not sure how it gets 9/10, we stay at lots of places and this is a 5 or 6 at best.

Food was freshly cooked and delicious. Bed was very comfortable. Staff were friendly and efficient. We had an enjoyable and relaxing stay - we even stayed an extra night.

Right in the middle of Kendal. Rooms are at the rear so very little noise. Room was satisfactory, bed was big but on one side you sink into the mattress. Food in the pub was nice, plenty of it and freshly cooked. No vehicle parking is available, so you have to find a parking space in a local car park which isn't cheap overnight. WiFi wasn't quite there being patchy and kept dropping out. Suspect that it was amount of people trying to access it.