7,1
Pleasant
From 12 reviews
Provided by travelers on
Cleanliness

7,5

Room Comfort

7,3

Meal

6,0

Location

7,7

Service and Facilites

7,5

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Traveler Reviews Hai Trang Hotel

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Customer reviews
Tuyết N.
icon-origin-TRAVELOKA
6,0
/10
Reviewed 259 week(s) ago
I have booked here and have transferred the payment. Until arriving at Halong at 10 pm, the hotel owner said he had rented a room to someone else. The reason is that the hotel mistakenly thought the amount should be too cheap and rent to others at a better price. The result is abandoned in the middle of the night in a foreign land. so you should not book here because it is easy to wander in the middle of the night. Your hostess is quite unethical, the only thing they care about is his money ...
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3 people find it helpful
Linh H.
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8,5
/10
Reviewed 308 week(s) ago
Very good and location is quite convenient
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1 people find it helpful
Trang H. V.
icon-Romantic
Romantic
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9,4
/10
Reviewed 312 week(s) ago
Twin rooms are large enough. Wide toilet. The hotel location is close to the old town and sun world is convenient for going out. The hotel had the discretion to move into the room at noon on Monday when I was absent because I did not know. The hotel needs to inform guests if they want to move into the room. Here you can ask the receptionist to rent a motorbike. In the room there is a loud air conditioner if turned on.
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Vu Hong Son
icon-Family
Family
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5,4
/10
Reviewed 325 week(s) ago
The hotel has a good location but poor customer care, specifically 2 days and nights off but you do not clean the room, do not add toothpaste, shampoo. no towels, cold air conditioning system ....
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1 people find it helpful
Nguyen T. H.
icon-Family
Family
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6,0
/10
Reviewed 326 week(s) ago
Out of room but not reported. When I called to ask for the new check-in time, I did not have a room, I forgot to close the onl room. The hotel answered irresponsibly, not apologizing for a sentence. I don't know how many guests are ...
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