Overall Ratings & Reviews Hotel NYX Cancun All Inclusive

The hotel is clean, the food is good, the service is great, the only downside is that people take over the sunbeds at the pool at 5 in the morning, leaving their towels

I love the attentive staff, I did not like that the seweed could be cleaned up as to still make the beach look appealing

Amazing

Slept on the couch first night since the hotel forgot to add second bed to our room(!) Last night the air conditioner failed and we had to sleep in a hot and humid room, no solutions provided for neither one, none of these problems are acceptable for a hotel. Too loud music till midnight you can hear from 3rd floor, not for families, the beach was full of seaweeds, hardly could swim.

Super nice, restaurant food was the only negative

It was an amazing time

I stayed there before staff is friendly

The staff was wonderful!

best

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the hotel could used a little more maintenance. but the food was delicious and the staff extremely nice. i would really recommend Raul at the dinning room. he is the best. very polite and very attentive. please ask for him if you're having lunch or dinner. he would keep drinks and food coming. thank you raul. for making our staying a good memory

Their staff are friendly!

Everything is always perfect

I honestly loved everything. I booked it for my fiancées 21st birthday and he loved it as well. The staff, the food, the drinks, everything was amazing. I’d definitely go again.

Seaweed was so bad we could not use the beach. The road noise for the sunset suites was loud.

Great resort and friendly staff

The staff and amenities was amazing. The only reason we didn't rate it 5 stars was because the food wasn't that great for a 4 stat hotel. Breaking buffet was the best food of all the meals we had. The Deck lunch, snack, and dinner was Meh and the Teppanyaki was cooked so slow and taste was okay. The alcohol drinks was good but there was times the drinks did not taste good so we had to exchange it. Othed than that, the staff are all so nice, professional. They put a birthday banner on our door, balloons on our ned, provided small cake, and Champagne for my husband's birthday it was such a wonderful surprise. They have ALOT of stairs, this is not a handicap friendly place fyi. Spa was AMAZING. I'd stay here again with hopes the food is better next time.

All the Staff members are so friendly. 10/10

The staff are hospitable. Excellent service

It was so bad. I just wanna forget that I was over there. You get what you pay for