Lost my key the night before. I think I lost it at a nearby restaurant. I backtracked everywhere I went but the restaurant was closed. So the staff person had to let me back in the room, which was down the street. I couldn’t leave the room again as there was also an entrance door that was locked 24/7 & I needed a key to get back in. So I was stuck in a room without a tv! In the morning when I checked out, they told me I couldn’t leave until I found the key. The restaurant wasn’t going to be open to noon, and there was no guarantee it was there. This all occurred at 0800 and I had a bus and several trains to catch. I offered to pay for the key replacement and they charged me 10,000 yen. I don’t know what it costs to copy and replace a key, but it certainly isn’t 10,000 yen. But I paid it because I was in a hurry. But telling me “No, you cannot check out until you find the key.” (In a very rude manner) did not sit right with me. I’m a senior, and I had prepaid for the room months before. I could have just left without paying for the key replacement, but I offered kindly and the payment was received rudely. Like, couldn’t they have just called the restaurant later when it opened? I actually liked the place, very old school renovated nicely. Except for the medieval onsen, lol. But to be told, “No, you cannot leave until you find the key” pissed me off and he’s lucky I didn’t go off on him after he took the bill & didn’t thank me for my patronage. 1 star.

Just a set of futon and a small table. No TV, hardly any amenities, but an excellent onsen and quiet evening. A perfect place for those who want digital detox.

Amazing location, price and staff. I know a little bit of Japanese so that helped, but they have a book for non-Japanese speakers! If you’re visiting, just please be respectful of their rules. I would definitely come back and recommend to everyone!

壁が薄い。隣のイビキが聞こえる。 本館のお風呂は狭いので10人入ればいっぱいのため、時間をずらさないと断られると思います。 部屋のアメニティはケトルと湯呑みと栓抜きと歯ブラシのみ。電子レンジなどは聞きましたがありませんと断られました。温泉街にお店充実してるので、部屋食は考えない方が良いと思います。 壁が薄い

綺麗でした!

Was a nice area to visit. Wish I had studied more of area. Would have stayed 2 nights instead of 1 had I known better. Very interesting area and hot springs hard to find as I speak nor read Japanese. But did enjoy the experience.

Very nice room, right in the middle of everything and a short walk to the onsen.

When you get to the address provided, it directs you across the way to Kamiobo where you do the actual check-in. The attendant then leads you back to the actual location of your room. The ryokan only provides one towel per day. If you visit their onsen, you're supposed to bring that towel there with you, but they will not exchange a fresh one after you used the onsen so you will take that towel back with you to use in your room. The towel is also extremely thin so bring your own to use in your room and save their thin towel for the onsen. The hand towel provided is more like the body scrub towels hotels normally provide. A toothbrush and toothpaste is provided with your daily towel. The room has a mini fridge, electric water kettle, yukata, and slippers. The price of your stay includes free access to the onsen at Kamiobo. It was the scariest place I've ever visited in Japan. At Kamiobo, you get led through a maze of hallways before finally reaching the doors to the gender-separated onsen. You get downstairs and you're greeted by a room that looks straight out of a horror film. Go look at photos of Kamiobo on Google Maps and you will see what I mean. The room should probably be refreshed so that it's more inviting. Something as simple as a new paint job would help. I couldn't even relax while in the tub so I got out pretty quickly. It was so off-putting that I didn't bother to return or try the other public ones around. The mattress pad in the room was also very thin.

The distance to the hotel from the main street is walkable. But there is slope so big luggage will be slightly tough.

There is slope so it is a good idea to just have a day bag.

room is good but there is no television in the room

Signage could have been better to reach the property.

It was the first time we came to Arima and we very much enjoyed our stay. The ryokan was well located and had everything we needed. We appreciated the booklet they provided that shared information about Arima and the onsens. They also made sure we each had fresh yukatas and towels daily in a carry bag for our trips to the onsens—It was very charming. Finding the check in location even with the address was a little difficult when we first arrived, but once we did, we were warmly greeted.

Great location at Arima Onsen, right on the street but very quiet at night! The Onsen in the hotel is one of the best Onsen I had

A comfortable no frills ryokan smack in the middle of Onsen Arima. Very quiet at night and easily walkable in all directions to both onsens. Parking available. Very nice host across the street for check in.

有馬温泉では信じられないほど低料金にもかかわらず、大変満足できました。有難うございました。

とても綺麗でした

Great, great personal and the town is fantastic

附近食肆很早關門選擇不多！

員工很親切，住的房間很特別，蠻妙的體驗