Overall Ratings & Reviews The Historic Broadlind Hotel at Long Beach Convention Center

Over priced too small for that price should have a refrigerator and microwave will not stay here again and definitely will not recommend

Been trying to get in touch with the hotel. I have let more then 6 message. I have not been reached back out to. One top of that, I never got my room

This hotel was super cute. I enjoyed my stay here a lot. The rooms were clean and have full kitchens, which is really convenient if you’re staying longer than a night or two. Checking in was kind of a pain in the butt because I was there after hours but overall it was a nice place and I will be staying here again if I’m in the area.

The self check in was a nightmare

No elevator on the property made it tough to get to my room on the 4th floor

The room had a bad odor but other than that everything else was fine.

I will not be returning to this hotel. It was not at all what I expected, and I am buried disappointed

I will preface this review by stating that we enjoyed our stay at the Broadline last year. This year was horrible. We were in town for work and had to get to sleep early to be up early. There is a club in the basement of the building playing music until 2am each night. The noise could be heard and felt each night. We had to wear ear plugs to drown it out. Parking was a nightmare. We had to pay a lot extra for two parking spots, which is expected but getting our vehicle into the space they gave us was a nightmare. We had two cars, one of which was a larger vehicle. The space they gave us to park was impossible to get into with the vehicle we had, We asked for another spot but was refused stating that the empty spots were for monthly tenants. There is no one to speak to. You have to txt a number. All communication is done via txt and emails. Don't expect to be able to talk to a human being. Really bummed out that the experience this year was as bad as it was.

It was very nice and comfortable

The historic significance of the property was very nice. The only thing I did not care for was the screaming around the bars later at night.

I had an unfortunate experience with this hotel due to a misleading booking on Expedia. Initially, I made a reservation in error due to Expedia’s listing, which hid the final price until the very end of the transaction. This left me feeling blindsided and frustrated. Upon realizing the mistake mere moments after making the reservation, I promptly contacted the hotel in hopes of getting a refund. The situation was further complicated by Expedia's policy, which required the hotel's consent for any refund processing. Despite my repeated pleas for assistance, the hotel displayed a shocking lack of empathy and customer service. Instead of recognizing the genuine error and rectifying it, they stubbornly held onto their rigid stance. This hotel, located in a quiet area and lacking the amenities one might expect from a 5-star establishment, seems to prioritize cost-cutting above all else. The hotel's refusal to refund due to a website error caused both financial distress and emotional devastation for a student. I strongly caution against trusting this hotel due to their lack of transparency, empathy, and customer service. Sharing my experience is meant to protect others from similar situations. I do not think this is a business which prioritizes ethics or customer satisfaction.

its old, and they only reach by text. I wasnt able to getint the room because they didnt update the code until i texted them thru hotels.com. just go to other hotel even though thet cost more also smells bad.

If you like cockroaches, stay here! I ignored the other bad reviews and regretted it. Within a few hours my room was crawling with disgusting ROACHES (I took photo's despite the fact I am terrified of them). Door to my room was BROKEN and wouldn't close (I was travelling alone = security risk). Also tried to use the GAS stove and the KNOB FELL OFF (a fire hazard). I checked out a few hours after checking in. Hotel never responded to my frantic text messages. They will respond to this review saying they care deeply - yet they still have NEVER contacted me about my terrible experience. I am still fighting for a refund from Expedia - even after sending photos of the roaches and the broken door. PLEASE - there are lots of nice hotels in the area - choose somewhere else.

Cool place to stay

Had such a great stay per usual!

The room was nice but the bathroom is tiny and the mattress was extremely uncomfortable. You could hear the music from the bar downstairs but it wasn’t loud enough to not let us sleep. We did get woken up by a screaming baby upstairs and pounding footsteps.

Great hotel for the price and location. But if you’re trying to get a good night rest good luck. You can hear everything through the door/wall and from the bar downstairs. Besides that great place for its price and nightlife.

This is like an old Motel 6 in tight quarters. We will still in with Mariott, Hyatt, Etc from now on.

It wasn’t clear as to how to enter the property the first time to get your parking space and key.

Nice stay, will visit again