Overall Ratings & Reviews Tru by Hilton Little Rock West

Light went out and they have no back up power source it was hot and uncomfortable most of the night

Walkable to shops and restaurants. New hotel, clean

We needed a place to stop and rest for the night on our way to our final destination. The Tru was a good choice. I wish we had been able to arrive earlier to take advantage of the fact that the hotel is adjacent to a nice outlet mall. The hotel was decorated in a fun colorful motif. Very clean. The rooms were nice. Loved the shower in the bathroom. The bed was uncomfortably hard. I have a bad back and this is an important factor for me. Breakfast was free and offered sufficient variety. All in all it was a pleasant stay.

This is the best hotel in its price range.

The employees were so friendly and the room was comfortable. Great place to stay.

I believe the person checking us in was Cassie. She was friendly and efficient and made us feel very welcome.

The hotel was very clean and the staff was super friendly and helpful. Everything in the room was in good condition, clean, and well-taken care of. My only complaint is the comfort (or lack thereof). The beds are very, very firm, which led to back pain throughout every night and for a few hours the following day during my entire stay. If you like or are used to a firm mattress, though, this won't be an issue, however, if firm mattresses cause you pain or discomfort, it's worth mentioning. The room had one additional chair that I was able to sit in to relieve my back from time to time, but I couldn't sleep in it. Again, though, as bad as the bed was, the cleanliness of the property, friendliness and helpfulness of the staff, and convenient location bring it up to four stars.

Rooms are very clean. Staff very friendly.

The room and beds were clean. The room was on the small side. I should have researched that better. The free breakfast was good with lots of options. The staff was nice and helpful.

Great place for a quick stay

The hotel staff were very helpful and welcoming. The rooms are comfortable, clean and stylish. Great location will definitely stay here again.

Check in was amazing!! The staff was so accommodating and friendly!! Will definitely stay here again

The top floor 4 hallway was so cold last night not comfortable to walk in the hallway it so cold...

This is the second time I book at this hotel. I enjoyed my stay. Place is clean, people are super nice, food is hot, bed is so comfortable! Location was the selling point for me. This area is safe, nothing to worry about when traveling alone.

Room was more spartan that I was expecting and I suspect was designed for younger, more 'hip' occupants. One bed, one office chair and one small roll-around desk left a lot of empty floor space. Also, no coffee pot was a negative for me.

It was new, clean, Spartan by design. All that is fine. Cleaning staff appeared to be hard working all diligent. The three front staff personnel front were on their phones constantly. They were not that welcoming. I asked for a late check out and the morning desk worker said that would be fine. When I came to check out at the designated time, the front desk worker implied that I was supposed to be checked out an hour earlier and no one had told her that I had arranged a later check out. She was not friendly about it; and she went back onto her phone when we were done talking. Poor front desk customer service. Otherwise stay was fine.

We can usually count on Tru for travel. This Tru the staff weren’t as friendly. Upon checking in we were told breakfast was 6-10. Next morning At 9:00 they turned lights off as I was getting food. I asked what was going on and was told time to close. Another person staying agreed and we were told no, that’s not true. I didn’t even get a chance to get what food I wanted.

The staff at the front desk were outstanding and were happy to help us when the water in our bathroom was not hot. The hotel room was clean, comfortable, and quiet. The hot water issue was the only problem. We liked the toiletries. the breakfast was tasteless, the pancake machine produced raw in the middle pancakes. A lot of the food was wrapped in plastic. I would go and get breakfast elsewhere if I stayed there again.

Nice stay. We’ll be back.

Great location and comfortable Design just makes it feels old fashioned