We booked two apartments at Green Garden Residence for our family trip to Kraków, including elderly guests. The experience was shockingly poor from start to finish. Misleading Information: The booking confirmation listed were a completely different building. This was never communicated beforehand and caused confusion and stress. The apartments were in separate buildings, despite being booked together, making it extremely difficult, especially for our elderly family members, since one building had no lift. Prepaid garage parking was not available despite confirmation, and no alternative was provided. Appalling Customer Service: When we reported these issues, the response from Green Garden Residence was rude and dismissive. There was no offer of assistance or even basic courtesy. We were left stranded, forced to urgently find alternative accommodation at our own expense. No compensation, apology, or adequate response was provided by the property or booking platform. This experience was disgraceful and unacceptable on every level. If you value safety, cleanliness, and customer service, avoid Green Garden Residence entirely.

Great quality

Spacious, clean apartment in a fantastic quiet residential location. Easy to find. Communication with owners was easy and quick. Highly recommended

Lovely property in a great location. In great condition, clean and all the basics provided. The only downside was that the bed frame was really squeaky so ended up sleeping on a mattress on the floor. Also note there is no bedroom, it’s an open plan studio.

Apartment spacious but lack of mirrows and drawers. The bed was far too low and unsteady everytime i moved it made so much niose 5 nights of lack of sleep i slept on the settee.

Clean, comfy and easy check in

Nice place. Stuff easy to reach by the phone (i'v had troubles with mobile internet on roaming) and they are very helpful.

Everything went very smooth. Location was great and the place was clean and neat. We asked for an early unexpected check-in and they confirmed immediately. Strongly recommend

Fantastic place, I was worried as we hadnt stayed in apartments before, but the communication was excellent. The check in instructions were clear. The replys to any queries were fast. We booked all out tours and transfers with them. The apartment was very clean, comfortable and had everything you could ask for, we were very happy

When there’s an issue, no one can help you and you have to constantly calling in order to get an answer

Nice and clean

Whenever I go back to Krakow, I'll book this hotel again. It was splendid! It has everything we need to spend some weeks. It's close to the fragment of the guetto wall and the schindlers factory. It's cozy, perfect for a couple.

Clean apartment, easy access , out of the city center.

Bra boende som är hyfsat lätt att ta sig med bil. Bra med garage mot avgift. Det var bra kommunikation. Nära till spårvagn, affärer och restauranger.

Düzgün yer

Todo muy bien y un trato exquisito, totalmente recomendable.

The apartment it self is clean and very modern everything you need is there. The design of the ceiling is so bad because you will hit your head every single time you will sleep. The check in was little unclear from the mail and the address is wrong or not complete. The sleeping is good if you sleep early and wake up early. Because it is very busy street. You can find bus , grocery stores cafe around the building. I recommend this for three persons not 4 adults maybe if you have kids may enough for four people. Krakow becomes so expensive after inflation. I came before and prices is the double maybe more. the bed can make back pain alittle too tough but bearable the street is alittle noisy after 7:00 am so you have to wake early

ottimo residence, nuovo e molto pulito. manca solo un cestino nel bagno e magari un po' di doccia sciampo, per ilresto è tutto molto buono.

Wszystko było w porządku, mieszkanie było czyste, ładnie i komfortowo urządzone, było w nim wszystko co potrzeba, lokalizacja też bardzo dobra. Polecam:)

Points positifs : Séjour très agréable, super appartement . Bémol : de la poussiere au niveau de la ventilation. Point négatif : Pas de réception sur les lieux même de l´appart'hôtel, j'ai donc dû les appeler et attendre 20mn dans le froid à mon arrivée pour recevoir par sms les instructions pour rentrer dans l'appart bien que j'avais prévenu de mon heure d'arrivée. D'ailleurs la réception ne parle pas français.